Canon imageCLASS MF5950dw imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 148
Onscreen Message, Error Codes
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Onscreen Message If messages appear, see the following and solve the problem. e-Manual → Troubleshooting → Onscreen Messages Error Codes An error code is a 3-digit code recorded as an error log when an error occurs. You can view the code in the following reports and log: Error codes for fax jobs • Error send report • Error receive report • Job history displayed on the system status screen 01/01/2011 02:07 PM FAX 123XXXXXXX CANON đđđ Error Report (Send) đđđ Send job resulted in error. Job No. Address Name Start Time Call Length Sheets Result 0123 0123456789 name 01/01 02:07 AM 01'15 1 NG #018 Busy/No Signal P.0001 Error code For details on the reports, refer to the following. e-Manual → Basic Operation → Printing the Report Automatically For details on the error code, see the following. #001 #003 #005 #012 #018 Problem Action Problem Action 1 Action 2 Problem 1 Action Problem 2 Action Problem Action Problem 1 Action Problem 2 Action Problem 3 Action Problem 4 Action A document jam has occurred. Remove the jammed document. The machine is taking considerable time to send high-volume data. Reduce the scan resolution and try to send the document again. Reduce the scan resolution or ask the sender to split the document into smaller subsets and send one subset at a time. The receiving fax machine did not respond within 35 seconds. Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number. The receiving fax machine may not be a G3 fax machine. Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise, switch to the communication mode supported by the receiving fax machine and send the document again. The receiving fax machine is out of paper. Make sure that there is enough paper loaded in the receiving fax machine's paper tray. No response is obtained after redialing the number. The line may be busy or disconnected. Wait a few seconds before trying to dial the number again. Make sure that the receiving fax machine is ready to receive a document if you still cannot send a fax. Wait a few more seconds before trying to dial the number again if the line is still busy. You cannot send a fax because the line is busy or disconnected. Make sure that the receiving fax machine is ready to receive a document and try to dial the number again. The settings configured on the receiving fax machine may not be the same with your fax machine. Make sure that the receiving fax machine is ready to receive a document and try to dial the number again. No pause was added to the fax number when sending a fax overseas. Add a pause after the country code or in front of the fax number and dial the number again. When sending a fax to a destination registered in a one-touch key, switch to the overseas transmission mode on the detailed setup screen. Troubleshooting 9-8