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Canon imagePROGRAF iPF770 MFP M40 User Guide - Page 525

Troubleshooting

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iPF770 User's Guide Troubleshooting Basic Printing Workflow 13 Enhanced Printing Options 27 Windows Software 139 Mac OS Software 247 Handling and Use of Paper 309 Control Panel 397 Printer Parts 431 Network Setting 441 Print Job Management 461 Adjustments for Better Print Quality 479 Maintenance and Consumables 495 Troubleshooting Frequently Asked Questions 526 Problems Regarding Paper 527 Printing does not start 536 The printer stops during a print job 537 Problems with the printing quality 538 Cannot print over a network 545 Installation problems 546 HP-GL/2 problems 548 Other problems 550 Error Message 553 Specifications 573 Appendix 577 525 imagePROGRAF

Section	Page
Cover	1
Contents	2
Basic Printing Workflow	13
Printing procedure	14
Printing Options Using Rolls and Sheets	14
Turning the Printer On and Off	15
Loading and Printing on Rolls	16
Loading and Printing on Sheets	18
Printing in Windows	20
Printing from Mac OS	21
Canceling print jobs	22
Canceling Print Jobs from the Control Panel	22
Canceling Print Jobs from Windows	22
Canceling Print Jobs from Mac OS	23
Pausing Printing	25
Pausing Printing	25
Enhanced Printing Options	27
Choosing Paper for Printing	28
Choosing a Paper for Printing	28
Specifying Paper in the Printer Driver	28
Printing Photos and Office Documents	29
Printing Photos and Images	29
Printing Photos and Images (Windows)	29
Printing Photos and Images (Mac OS)	31
Printing Office Documents	33
Printing Office Documents (Windows)	33
Printing Office Documents (Mac OS)	34
Using PosterArtist to Compose Originals	36
Printing CAD Drawings	38
Printing CAD Drawings	38
Printing Line Drawings and Text	38
Printing Line Drawings and Text (Windows)	39
Printing Line Drawings and Text (Mac OS)	40
Printing from AutoCAD	42
Specifying Colors and Printing CAD Drawings	43
Specifying Colors and Printing CAD Drawings (Windows)	44
HP-GL/2 Printing	45
Adjusting Images	46
Adjusting the Color in the Printer Driver	46
Fine-Tuning Colors of Photos and Images (Windows)	47
Fine-Tuning Colors of Photos and Images (Mac OS)	49
Giving Priority to Particular Graphic Elements and Colors for Printing	52
Choosing the Document Type and Printing Conditions (Windows)	54
Choosing the Document Type and Printing Conditions (Mac OS)	56
Printing enlargements or reductions	58
Resizing Originals to Match the Paper Size	58
Resizing Originals to Match the Paper Size (Windows)	58
Resizing Originals to Fit the Roll Width	60
Resizing Originals to Fit the Roll Width (Windows)	60
Resizing Originals to Fit the Roll Width (Mac OS)	61
Resizing Originals by Entering a Scaling Value	63
Resizing Originals by Entering a Scaling Value (Windows)	64
Resizing Originals by Entering a Scaling Value (Mac OS)	65
Printing at full size	68
Printing on Oversize Paper	68
Printing at Full Size (Windows)	69
Printing at Full Size (Mac OS)	70
Borderless Printing at Actual Size	72
Borderless Printing at Actual Size (Windows)	73
Borderless Printing at Actual Size (Mac OS)	74
Borderless Printing	77
Borderless Printing on Paper of Equivalent Size	77
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	78
Borderless Printing by Resizing Originals to Fit the Roll Width	80
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	81
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS)	83
Printing banners or at other non-standard sizes	86
Printing Vertical or Horizontal Banners (Large-Format Printing)	86
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	87
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS)	90
Printing on Non-Standard Paper Sizes	93
Printing on Non-Standard Paper Sizes (Windows)	93
Printing on Non-Standard Paper Sizes (Mac OS)	96
Tiling and multiple pages per sheet	99
Printing Multiple Originals Next to Each Other	99
Printing Multiple Originals Next to Each Other (Windows)	100
Printing Multiple Originals Next to Each Other (Mac OS)	101
Printing Multiple Pages Continuously	102
Printing Multiple Pages Continuously (Windows)	103
Printing Multiple Pages Continuously (Mac OS)	104
Printing Multiple Pages Per Sheet	106
Printing Multiple Pages Per Sheet (Windows)	107
Printing Multiple Pages Per Sheet (Mac OS)	108
Printing Posters in Sections	110
Printing Large Posters (Windows)	110
Centering originals	113
Printing Originals Centered on Rolls	113
Printing Originals Centered on Rolls (Windows)	113
Printing Originals Centered on Rolls (Mac OS)	115
Printing Originals Centered on Sheets	117
Printing Originals Centered on Sheets (Windows)	117
Printing Originals Centered on Sheets (Mac OS)	118
Conserving roll paper	121
Conserving Roll Paper by Rotating Originals 90 Degrees	121
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	121
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS)	122
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	124
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	125
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS)	126
Checking Images Before Printing	128
Checking the Layout in a Preview Before Printing	128
Other useful settings	129
Printing With Watermarks	129
Printing with Watermarks—COPY, FILE COPY, and so on (Windows)	130
Making the Original Orientation Match the Paper Orientation	131
Making the Original Orientation Match the Paper Orientation (Windows)	132
Making the Original Orientation Match the Paper Orientation (Mac OS)	133
Using Favorites	135
Cutting Roll Paper After Printing	135
Cutting Roll Paper After Printing (Windows)	135
Cutting Roll Paper After Printing (Mac OS)	136
Windows Software	139
Printer Driver	140
Printer Driver Settings	140
Specifying Paper in the Printer Driver	142
Confirming Print Settings	143
Checking the Layout in a Preview Before Printing	143
Using Favorites	144
Accessing the Printer Driver Dialog Box from Applications	146
Accessing the Printer Driver Dialog Box from the Operating System Menu	147
Main Sheet	148
Paper Information on Printer Dialog Box	151
Paper Detailed Settings Dialog Box	152
View Settings Dialog Box for the Printing Application	153
Color Adjustment Sheet: Color	154
Object Adjustment Dialog box: Color	155
Matching Sheet	155
Color Adjustment Sheet: Monochrome	157
Object Adjustment Dialog box: Monochrome	158
Page Setup Sheet	159
Paper Size Options Dialog Box	161
Layout Sheet	162
Page Options Dialog Box	163
Special Settings Dialog Box	164
Favorites Sheet	165
Utility Sheet	166
Support Sheet	167
Settings Summaries Dialog Box	167
Device Settings Sheet	168
Preview	169
The Features of Preview	169
Starting Preview	169
Preview Main Window	170
Dialog Area	172
Enlarge/Reduce the screen display	173
Moving a Page	173
Using the ruler	173
Priority setting for rotating 90 degrees	174
Printing with Selecting the Layout	175
Print on the Center	177
Not Print Spaces at the Top/Bottom	178
Free Layout	179
The Features of Free Layout	179
Starting Free Layout	179
Free Layout Main Window	181
Detailed Settings	182
Preferences Dialog Box	183
Page Options Dialog Box	184
Zoom Dialog Box	185
Format Dialog Box	185
Laying out a Multiple-File Document on One Page	187
Laying out a Document Created with Multiple Application Programs on One Page	189
Selecting an Object	191
Changing the Object Size	191
Moving an Object	192
Rotating an Object	192
Laying out Objects Automatically	193
Aligning Objects	193
Changing the Object Overlapping Order	195
Pasting a Copied or Cut Object	196
Folded Duplex Window	197
Finished Size Settings Dialog Box	198
Binding Settings Dialog Box	199
Prints using Folded Duplex	200
Color imageRUNNER Enlargement Copy	201
The Features of Color imageRUNNER Enlargement Copy	201
Starting Color imageRUNNER Enlargement Copy	201
Color imageRUNNER Enlargement Copy Dialog Box	202
Hot Folder	203
Creating a New Hot Folder	203
Specifying an Existing Shared Folder as a Hot Folder	206
Setting the Print Parameters	208
Printing Enlargements of Scanned Originals from a Color imageRUNNER	209
Print Plug-In for Office	210
Print Plug-In for Officefeatures	210
Steps to install	210
Steps to uninstall	213
When Print Plug-In for Office is not displayed	213
To start from Microsoft Word	216
Print Matching Roll Width(Word)	218
Borderless Printing(Word)	220
Multi-Page Printing(Word)	222
Register the settings (Word)	223
Print Using Registered Settings(Word)	224
Portrait Orientation/Landscape Orientation(Word)	226
To start from Microsoft PowerPoint	227
Print Matching Roll Width(PowerPoint)	229
Borderless Printing(PowerPoint)	230
Multi-Page Printing(PowerPoint)	232
Register the settings (PowerPoint)	234
Print Using Registered Settings(PowerPoint)	235
Portrait Orientation/Landscape Orientation(PowerPoint)	236
To start from Microsoft Excel	238
Print Entire Sheet(Excel)	239
Print Selected Area(Excel)	242
Configuring Binding (Excel)	244
Configuring Special Settings	245
Mac OS Software	247
Printer Driver	248
Printer Driver Settings	248
Specifying Paper in the Printer Driver	249
Confirming Print Settings	250
Checking the Layout in a Preview Before Printing	251
Using Favorites	251
Accessing the Printer Driver Dialog Box from Applications	252
Main Pane	252
Paper Detailed Settings Dialog Box	256
View set. Dialog Box for the Printing Application	258
Matching pane	258
Color Settings Pane: Color	260
Object Adjustment dialog box: Color	261
Color Settings Pane: Monochrome	262
Object Adjustment dialog box: Monochrome	263
Page Setup Pane	263
Preview	265
The Features of Preview	265
Starting Preview	265
Preview Main Window	266
Paper Settings Panel	269
Easy Settings	270
Advanced Settings	271
Output Settings Panel	272
Color Settings Panel	274
Color Adjustment	275
Matching	276
Driver Matching Mode	278
ICC Matching Mode	279
ColorSync	280
Preferences Dialog Box	280
Zoom Dialog Box	280
Go to Page Dialog Box	281
Print with No Borders	281
Print on the Center	282
Not Print Spaces at the Top/Bottom	282
Print Page Rotated 90 Degrees	283
Display with Fitting to the Width of the Paper	283
Display with All	283
Display with Actual Size	284
Moving a Page	284
Free Layout	286
The Features of Free Layout	286
Starting Free Layout	286
Free Layout Main Window	287
Paper Settings Panel	289
Easy Settings	290
Advanced Settings	291
Color Settings Panel	292
Color Adjustment	293
Matching	295
Driver Matching Mode	297
ICC Matching Mode	298
ColorSync	299
Preferences Dialog Box	299
Page Setup Dialog Box	300
Zoom Dialog Box	301
Format Dialog Box	302
Laying out a Multiple-File Document on One Page	302
Laying out a Document Created with Multiple Application Programs on One Page	303
Selecting an Object	303
Changing the Object Size	303
Moving an Object	304
Rotating an Object	304
Laying out Objects Automatically	305
Aligning Objects	305
Changing the Object Overlapping Order	307
Pasting a Copied or Cut Object	308
Handling and Use of Paper	309
Paper	310
Types of Paper	310
Paper Sizes	310
Using Paper Other Than Genuine Paper and feed confirmed Paper	312
Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings	312
Displaying the Paper Reference Guide	313
Updating paper information	316
Handling rolls	320
Attaching the Roll Holder to Rolls	320
Loading Rolls in the Printer	322
Changing the Type of Paper	325
Specifying the Paper Length	326
Removing the Roll from the Printer	327
Removing the Roll Holder from Rolls	329
Feeding Roll Paper Manually	330
Keeping Track of the Amount of Roll Paper Left	331
Specifying the Ink Drying Time for Rolls	331
Specifying the Cutting Method for Rolls	333
Cutting the Leading Edge of Roll Paper Automatically	337
Reducing Dust from Cutting Rolls	338
Handling sheets	340
Loading Sheets in the Printer	340
Printing From a Desired Starting Point	342
Removing Sheets	344
Output Stacker	346
Using the Output Stacker	346
Media Configuration Tool (Windows)	351
The Features of Media Configuration Tool	351
Installation Procedures	351
Updating Media Information After Installation	353
Media Configuration Tool Main Window	357
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	358
Adding Media Types	359
Changing Media Names	363
Deleting Media Types You Have Added	365
Switching Media Types Display Show/Hide	367
Changing the Display Order of Media Types	369
Applying a Saved Media Information File on Another Computer	371
Checking the update	372
Media Configuration Tool (Mac OS)	373
The Features of Media Configuration Tool	373
Procedures for Installing	373
Updating Media Information After Installation	375
Media Configuration Tool Main Window	379
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	381
Adding Media Types	382
Changing Media Names	386
Deleting Media Types You Have Added	389
Switching Media Types Display Show/Hide	390
Changing the Display Order of Media Types	392
Applying a Saved Media Information File on Another Computer	394
Checking the update	396
Control Panel	397
Operations and Display Screen	398
Control Panel	398
Control Panel Display	400
How to View Instructions with Navigate	404
Checking Instructions During Printer Operations	405
Printer Menu	406
Printer Menu Operations	406
Menu Operations	407
Menu Structure	410
Menu Settings	416
Status Print	425
Printing Interface Setting Reports	428
Printer Parts	431
Printer parts	432
Front	432
Side	434
Top Cover (Inside)	435
Roll Cover (Inside)	436
Carriage	436
Ink Tank Cover (Inside)	437
Stand	438
Optional accessories	439
Roll Holder Set	439
Network Setting	441
Network Environment	442
Network Environment	442
Using RemoteUI	444
Using RemoteUI	444
Initial Settings	446
Configuring the IP Address on the Printer	446
Configuring the IP Address Using the Printer Control Panel	446
Configuring the IP Address Using ARP and PING Commands	447
Configuring TCP/IPv6 Network Settings	448
Configuring the Printer Driver Destination (Windows)	449
Configuring the Printer Driver Destination (Mac OS)	449
Configuring the Printer's TCP/IP Network Settings With RemoteUI	450
Mac OS Settings	453
Configuring the Destination in TCP/IP Networks	453
Configuring the Destination for Bonjour Network	453
Other Settings	454
Specifying Printer-Related Information	454
Configuring the Communication Mode Manually	455
Email Notification When Printing is Finished or Errors Occur	456
Initializing the Network Settings	456
Device Setup Utility (Windows)	457
imagePROGRAF Device Setup Utility	457
Installing imagePROGRAF Device Setup Utility	457
Configuring the IP Address Using imagePROGRAF Device Setup Utility	457
Print Job Management	461
Status Monitor (Windows)	462
The Features of imagePROGRAF Status Monitor	462
Job Management Using imagePROGRAF Status Monitor	463
Printmonitor (Mac OS)	464
The Features of imagePROGRAF Printmonitor	464
Job Management Using imagePROGRAF Printmonitor	465
Accounting (Windows)	466
Accounting Manager	466
Launching the Accounting Manager	466
Accounting Manager Main Window	467
Job List Area	469
Accounting Manager Basic Procedures	470
Configuring Unit Costs in Accounting Manager	470
Setting the Unit Cost for Ink	471
Setting the Unit Cost for Paper	472
Setting the Unit Cost for Items Other Than Ink and Paper	473
Configuring Units and Display Settings in Accounting Manager	474
Automatically Acquiring Print Job Logs at Regular Intervals	474
Canceling Regular Print Job Log Acquisition	475
Switching Between Displaying Jobs on Printer and Regularly Acquired Jobs	475
Exporting Print Job Data as a CSV File	475
Displaying Job Properties or Period Properties	476
Showing, Saving and Loading Selected Unit Cost Data	477
Showing the Total Amount of Ink and Paper Consumed	477
Adjustments for Better Print Quality	479
Adjusting the Printhead	480
Adjusting the Printhead	480
Automatic Adjustment to Straighten Lines and Colors	480
Manual Adjustment to Straighten Lines and Colors	481
Adjusting Line Misalignment	483
Troubleshooting Paper Abrasion and Blurry Images	485
Adjusting the feed amount	487
Adjusting the Feed Amount	487
Selecting a Feed Amount Adjustment Method	487
Automatic Banding Adjustment	488
Manual Banding Adjustment	489
Fine-Tuning the Paper Feed Amount	491
Adjusting Line Length	491
Adjusting the Vacuum Strength	493
Maintenance and Consumables	495
Ink Tanks	496
Ink Tanks	496
Replacing Ink Tanks	496
Checking Ink Tank Levels	500
When to Replace Ink Tanks	501
Printheads	502
Printhead	502
Checking for Nozzle Clogging	502
Cleaning the Printhead	503
Replacing the Printhead	504
Maintenance Cartridge	509
Maintenance Cartridge	509
Replacing the Maintenance Cartridge	509
Checking the Remaining Maintenance Cartridge Capacity	512
When to Replace the Maintenance Cartridge	513
Cleaning the Printer	514
Cleaning the Printer Exterior	514
Cleaning Inside the Top Cover	514
Other Maintenance	518
Preparing to Transfer the Printer	518
Reinstalling the Printer	521
Updating the Firmware	524
Troubleshooting	525
Frequently Asked Questions	526
Frequently Asked Questions	526
Problems Regarding Paper	527
Clearing Jammed Roll Paper	527
Clearing a Jammed Sheet	530
Clearing Jammed Paper (Paper Feed Slot)	532
Roll paper cannot be inserted into the Paper Feed Slot	534
Cannot load sheets	534
Paper is not cut neatly	534
Paper is not cut	534
Depression on the leading edge is left	535
The size of clear film cannot be detected	535
Roll Paper is Continuously Ejected	535
Printing does not start	536
The Data lamp on the Control Panel does not light up	536
The printer does not respond even if print jobs are sent	536
Ink Filling.. is displayed	536
The display screen indicates Agitating	536
The printer stops during a print job	537
An error message is shown on the Display Screen	537
The printer ejects blank, unprinted paper	537
Problems with the printing quality	538
Printing is faint	538
Paper rubs against the Printhead	539
The edges of the paper are dirty	539
The surface of the paper is dirty	540
The back side of the paper is dirty	540
Printed colors are inaccurate	540
Banding in different colors occurs	541
Colors in printed images are uneven	541
Image edges are blurred or white banding occurs	542
The contrast becomes uneven during printing	542
The length of printed images is inaccurate in the feeding direction	543
Images are printed crooked	543
Documents are printed in monochrome	543
Line thickness is not uniform	543
Lines are misaligned	543
Cannot print over a network	545
Cannot connect the printer to the network	545
Cannot print over a TCP/IP network	545
Cannot print over a Bonjour network	545
Installation problems	546
The computer does not recognize the printer	546
Removing Installed Printer Drivers	546
HP-GL/2 problems	548
With HP-GL/2, printing is misaligned	548
Lines or images are missing in printed HP-GL/2 jobs.	548
Lines are printed too thick or thin in HP-GL/2 print jobs	548
HP-GL/2 jobs are printed in monochrome (or color)	548
Printed colors of lines are inaccurate during HP-GL/2 printing	548
HP-GL/2 jobs are printed 6 mm larger than specified	549
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified	549
HP-GL/2 printing takes a long time	549
Replotting with HP-GL/2 jobs is not possible.	549
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	549
Other problems	550
The printer does not go on	550
If the Printer Makes a Strange Sound	550