Cisco 7940 Phone Guide

Cisco 7940 - IP Phone VoIP Manual

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  • Cisco 7940 | Phone Guide - Page 1
    Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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    Cisco Systems, Inc. All rights reserved. OL-14584-01 QUICK REFERENCE Cisco Unified IP Phone 7960G and 7940G for Cisco Unified Communications Manager 7.0 (SCCP) Softkey Definitions Phone Screen Icons Phone Screen Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index
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    call Selected Device Handset in use Headset in use Speakerphone in use Other Features Busy speed-dial line Idle in speed-dial line Speed Dial (line status unknown) Message waiting Video enabled Option selected Feature enabled Button Icons Messages Services i or Help Directories Settings
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    Help System on Your Phone 11 Understanding Lines vs. Calls 12 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Basic Call Handling 13 Placing a Call-Basic Options 13 Placing a Call-Additional Options 14 Answering a Call 15 Cisco Unified IP Phone 7960G and 7940G Phone Guide
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    Calls 18 Forwarding Calls to Another Number 19 Making Conference Calls 20 Understanding Types of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Meet-Me Conference Call 23 Advanced Call Handling 24 Speed Dialing 24 Picking Up Redirected Calls on Your Phone
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    44 Setting Up Speed Dials on the Web 44 Setting Up Phone Services on the Web 45 Controlling User Settings on the Web 46 Controlling Line Settings on the Web 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing
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    8 OL-15496-01
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    "Making Conference Calls" section on page 20. Set up speed dialing See the "Speed Dialing" section on page 24. Share a phone number See the "Using a Shared Line" section on page 26. Use your phone as a speakerphone See the "Using a Handset, Headset, and Speakerphone" section on page 32. Change
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    other devices on your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In
  • Cisco 7940 | Phone Guide - Page 11
    to [email protected]. Accessibility Features A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications
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    system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to-DC power supply
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    message, hang up. The phone will re-start. Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Cisco recommends the use of good
  • Cisco 7940 | Phone Guide - Page 14
    Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector. These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.
  • Cisco 7940 | Phone Guide - Page 15
    of Your Phone Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and
  • Cisco 7940 | Phone Guide - Page 16
    your Cisco Unified IP Phone model. Understanding Lines vs. Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone Screen programmable buttons provide access to: Features, page 10 • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including
  • Cisco 7940 | Phone Guide - Page 17
    buttons Allows you to dial phone numbers, enter Basic Call Handling, page 13 letters, and choose menu items. Each activates a softkey option (displayed Understanding Phone Screen on your phone screen). Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified
  • Cisco 7940 | Phone Guide - Page 18
    as phone line buttons, speed dial buttons, button phone service buttons or phone feature buttons. Icons and labels indicate how indicators these buttons are configured. For an icon reference, see the "Phone Screen Icons" section in the quick reference card at the front of this guide. 3 Softkey
  • Cisco 7940 | Phone Guide - Page 19
    select the menu item on the phone screen. Or, press i or twice quickly with the menu item highlighted. Get help using Help Press i or twice quickly (without first selecting a menu item). Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 11
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    Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines-Each corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to two lines
  • Cisco 7940 | Phone Guide - Page 21
    . Dial from a call log 1. Choose > Missed Calls, Received Calls, or Placed Calls. Using Call Logs, page 36 2. Select the listing or scroll to it and go off-hook. Tip If you make a mistake while dialing, press
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    of the following: Speed Dialing, page 24 • Press (a speed-dial button). • Use the Abbreviated Dial feature. • Use the Fast Dial feature. Dial from a corporate directory on your phone 1. Choose > Corporate Directory (name can vary). Using Call Logs, page 36 2. Enter a name and press Search
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    Parked Calls, page 28 Use your phone to answer a Use Call Pickup. call ringing elsewhere Picking Up Redirected Calls on Your Phone, page 25 Answer a priority call Hang up the current call and press Prioritizing Critical Calls, Answer. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide
  • Cisco 7940 | Phone Guide - Page 24
    from Press for the appropriate line. hold on a different line If a single call is holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume. Tips • Engaging the Hold feature typically generates music or a beeping tone
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    only one call per line. The displayed call is either the active call or the held call with the longest duration. To return to standard viewing mode, press i or , then immediately press the line button. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager
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    If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up. Transfer two current calls to each other (direct transfer) without staying on the line 1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With
  • Cisco 7940 | Phone Guide - Page 27
    system administrator might restrict the call forwarding feature to numbers within your company. • Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco
  • Cisco 7940 | Phone Guide - Page 28
    . • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain. Making Conference Calls Your Cisco Unified IP Phone allows
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    bottom of the list with an asterisk (*) next to the name. Drop the last party added to Press RmLstC. the conference You can remove participants only if you initiated the conference call. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 21
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    Join together two standard On SCCP phones, use the Join or DirTrfr softkeys. conferences on the same line On SIP phones, use the Conf or Transfer softkeys. Check with your system administrator to see if this feature is available to you. Verify that a conference call is Look for the or icon
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    has joined. In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 23
  • Cisco 7940 | Phone Guide - Page 32
    to place a call. Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See the "Accessing Your User Options Web
  • Cisco 7940 | Phone Guide - Page 33
    the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 25
  • Cisco 7940 | Phone Guide - Page 34
    line to see information about your calls, enable the Privacy feature. Doing so also prevents co-workers from barging your calls. See the "Preventing Others from Viewing or Barging a Shared-Line Call" section on page 28. Note The maximum number of calls that a shared line supports can vary by phone
  • Cisco 7940 | Phone Guide - Page 35
    appear on the other phones that share the line. • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP
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    the line button . Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not
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    a series of automated tracking and notification messages. If you want to... Then... Notify your system Press MCID. administrator about a Your phone plays a tone and displays the message, "MCID successful." suspicious or harassing call Cisco Unified IP Phone 7960G and 7940G Phone Guide for
  • Cisco 7940 | Phone Guide - Page 38
    -enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. • Multilevel Precedence and Preemption (MLPP) overrides the Do Not Disturb (DND) feature. 30
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    This feature does not prevent dialing. If you want to... See the state of a speed-dial line Then... Look for one of these indicators next to the line number: Line is in-use. Line is idle. BLF indicator unavailable for this line. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified
  • Cisco 7940 | Phone Guide - Page 40
    up the handset. Press during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. Using a Headset Your phone supports four- or six-wire headset jacks for wired headsets.For information about purchasing headsets, see Headset Support, page 5. You can use
  • Cisco 7940 | Phone Guide - Page 41
    and you must manually answer them. Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager
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    IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change
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    Line Settings on the Web" section on page 47.) Adjust contrast for 1. Choose > Contrast. your Cisco Unified IP 2. To make adjustments, press Up, Down or . Phone Expansion Module 7914 (if 3. Press Save, or press Cancel. applicable) Cisco Unified IP Phone 7960G and 7940G Phone Guide
  • Cisco 7940 | Phone Guide - Page 44
    can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores
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    .) • End Call-Disconnects the first call and dials the second. Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications
  • Cisco 7940 | Phone Guide - Page 46
    on your phone. Alternately, see the "Using Personal Directory on the Web" section on page 42. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose > Personal Directory (exact name can vary). 2. Enter your Cisco Unified Communications Manager user ID and
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    can vary. Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager
  • Cisco 7940 | Phone Guide - Page 48
    Messages To access voice messages, use the Messages button . Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Set up and
  • Cisco 7940 | Phone Guide - Page 49
    Fast Dials. - Choose toolbar buttons to access phone-specific options, such as line settings, phone service settings, and speed dials. To return to the Device Configuration page from another page, choose User Options > Device. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified
  • Cisco 7940 | Phone Guide - Page 50
    topics in this section describe how to configure features and services from your User Options web pages after logging in. See the "Accessing Your User Options Web Pages" section on page 41. Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer
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    entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled "raw" in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 43
  • Cisco 7940 | Phone Guide - Page 52
    IP Phone and User Options web pages. Your system administrator can give you access to Cisco Unified Communications Manager Address Book Synchronizer and provide detailed instructions. Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features
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    Save. 6. Click Reset to reset your phone (necessary to see the new button label on your phone). Access a service on your Press on your phone. Or, if you have added a service to a phone programmable button , press the button. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified
  • Cisco 7940 | Phone Guide - Page 54
    Save. Change the language (locale) for 1. Go to the Device Configuration page by choosing User your phone screen Options > Device. 2. Choose an item from the User Locale drop-down list. 3. Click Save. Tip Your PIN and password allow you to access different features and services. For example
  • Cisco 7940 | Phone Guide - Page 55
    Phone Settings" section on page 34. If you want to... Set up call forwarding per line Change the voice message indicator setting per line Then do this after you log in... 1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone
  • Cisco 7940 | Phone Guide - Page 56
    receive an incoming call when the phone is active. Change or create a line text label that appears on your phone screen 1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose
  • Cisco 7940 | Phone Guide - Page 57
    you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log into your User Options web pages. See the
  • Cisco 7940 | Phone Guide - Page 58
    Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name (To display the host name
  • Cisco 7940 | Phone Guide - Page 59
    phone line configure your line to support more or phone support team. calls. Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you. Talk to your system administrator or phone support team. Need more speed dial buttons First
  • Cisco 7940 | Phone Guide - Page 60
    User Guide and Cisco Unified Video Advantage Quick Start Guide. Determine the state of a phone line associated with a speed-dial button on your phone Ask your administrator to set up the Busy Lamp Field (BLF) feature for your phone. See the "Using BLF to Determine a Line State" section on page
  • Cisco 7940 | Phone Guide - Page 61
    using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Call Back fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified
  • Cisco 7940 | Phone Guide - Page 62
    you want to view. Choose > Model Information. Choose > Status > Call Statistics. Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to
  • Cisco 7940 | Phone Guide - Page 63
    your Cisco Sales and Service Representative. Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified
  • Cisco 7940 | Phone Guide - Page 64
    56 OL-15496-01
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    forwarding configuring from web page 47 configuring on phone 19 call logs erasing 36 viewing and dialing from 36 call overview mode 17 call park 28 call waiting 15 caller ID 10 call-handling, advanced 24 call-handling, basic 13 calls answering 15 barging 26 compared to lines 12 conference features
  • Cisco 7940 | Phone Guide - Page 66
    services for 41 Cisco Unified IP Phone Expansion Module 7914 35, 51 Cisco Unified Video Advantage 52 Cisco WebDialer 49 conference joining 22 secure 22 conference calls Meet-Me 20, 23 standard 20, 21 corporate directory using from web page 49 using on phone 37 D device configuration page 41 dialing
  • Cisco 7940 | Phone Guide - Page 67
    12 for lines 12 installing, Cisco Unified IP Phone 4 IP 35 J Join, using 21 K keypad description of 9 L language (locale) settings 46 line buttons, identifying 8 lines and call forwarding 19, 47 and call states 12 and using BLF 31 description of 12 icons for 12 number of calls supported on 12
  • Cisco 7940 | Phone Guide - Page 68
    Book, see PAB Personal Directory using from web page 42 using on phone 38 phone lines buttons for 8 description of 12 60 viewing 10 phone screen adjusting contrast of 35 changing language of 35 cleaning 10 features of 10 phone services, configuring 42 PIN, changing 46 placed calls, records of 36
  • Cisco 7940 | Phone Guide - Page 69
    text, entering on phone 11 Tool for Auto-Registered Phones Support 5 transferring, options for 18 troubleshooting, data for 53 U User Options web pages accessing 41 configuring features and services with 42 subscribing to phone services with 45 V voice message indicator changing setting for 47 voice
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    warranty information 55 WebDialer 49 62 OL-15496-01
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    , phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone 7960G and
7940G Phone Guide for Cisco Unified
Communications Manager 7.0 (SCCP)