Cisco 7940 Phone Guide - Page 33

Advanced Call Handling

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)

25

Picking Up Redirected Calls on Your Phone

Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call

to your phone. You might use Call PickUp if you share call-handling with co-workers.

Tips

•

Pressing

PickUp

and

GPickUp

connects to the call that has been ringing for the longest time.

•

Pressing

OPickUp

connects you to the call in the pickup group with the highest priority.

•

If you have multiple lines and want to pick up the call on a non-primary line, first press

for

the desired line, then press a Call PickUp softkey.

If you want to...

Then...

Answer a call that is ringing on

another extension within your call

pickup group

1.

Do one of the following:

•

If the

PickUp

softkey is available, press it.

•

If the

PickUp

softkey is not available, go off-hook

to display it, then press

PickUp

.

If you phone supports auto-pickup, you are now

connected to the call.

2.

If the call rings, press

Answer

to connect to the call.


another extension outside of your

group

1.


•

If the

GPickUp


•

If the

GPickUp

softkey is not available, go

off-hook to display it, then press

GPickUp

.

•

Enter the group pickup code.



2.


Answer



another extension in your group or

in an associated group

1.


•

If the

OPickUp


•

If the

OPickUp

softkey is not available, go

off-hook to display it, then press

OPickUp

.



2.


Answer


Section	Page
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Phone Screen Features	18
Cleaning the Phone Screen	18
Understanding Feature Buttons and Menus	19
Understanding the Help System on Your Phone	19
Understanding Lines vs. Calls	20
Understanding Line and Call Icons	20
Understanding Feature Availability	20
Basic Call Handling	21
Placing a Call-Basic Options	21
Placing a Call-Additional Options	22
Answering a Call	23
Ending a Call	24
Using Hold and Resume	24
Using Mute	24
Switching Between Multiple Calls	25
Viewing Multiple Calls	25
Transferring Calls	26
Forwarding Calls to Another Number	27
Making Conference Calls	28
Understanding Types of Conference Calls	28
Starting and Joining a Standard Conference	29
Starting or Joining a Meet-Me Conference Call	31
Advanced Call Handling	32
Speed Dialing	32
Picking Up Redirected Calls on Your Phone	33
Using a Shared Line	34
Understanding Shared Lines	34
Adding Yourself to a Shared-Line Call	35
Preventing Others from Viewing or Barging a Shared-Line Call	36
Storing and Retrieving Parked Calls	36
Making and Receiving Secure Calls	37
Tracing Suspicious Calls	37
Prioritizing Critical Calls	38
Using Cisco Extension Mobility	39
Using BLF to Determine a Line State	39
Using a Handset, Headset, and Speakerphone	40
Using a Handset	40
Using a Headset	40
Using a Speakerphone	41
Using AutoAnswer with a Headset or Speakerphone	41
Using Phone Settings	42
Customizing Rings and Message Indicators	42
Customizing the Phone Screen	43
Using Call Logs and Directories	44
Using Call Logs	44
Directory Dialing	45
Using Corporate Directory on Your Phone	45
Using Personal Directory on Your Phone	46
Accessing Voice Messages	48
Customizing Your Phone on the Web	49
Accessing Your User Options Web Pages	49
Configuring Features and Services on the Web	50
Using Personal Directory on the Web	50
Using Your Personal Address Book on the Web	50
Configuring Fast Dials on the Web	51
Using the Address Book Synchronization Tool	52
Setting Up Speed Dials on the Web	52
Setting Up Phone Services on the Web	53
Controlling User Settings on the Web	54
Controlling Line Settings on the Web	55
Using Cisco WebDialer	57
Understanding Additional Configuration Options	59
Troubleshooting Your Phone	61
General Troubleshooting	61
Viewing Phone Administration Data	62
Using the Quality Reporting Tool	62
Cisco One-Year Limited Hardware Warranty Terms	63

Cisco 7940 Phone Guide - Page 33

Picking Up Redirected Calls on Your Phone

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