Compaq 315eu Maintenance and Service Guide - Compaq 100eu Small Form Factor, 1 - Page 166

Solving Hard Drive Problems Hard drive error occurs. Cause Hard disk has bad sectors or has failed. Solution 1. In Microsoft Windows Vista and Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. In Microsoft Windows Vista and Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in Solving Hardware Installation Problems on page 169. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port that has been disabled in Computer Setup. Run the Computer Setup utility and ensure that the SATA ports are enabled. Computer will not boot from hard drive. Cause The device is attached to a SATA port that has been disabled in Computer Setup. Solution Run the Computer Setup utility and ensure that the SATA ports are enabled. 156 Chapter 11 Troubleshooting Without Diagnostics