Compaq 315eu Maintenance and Service Guide - Compaq 100eu Small Form Factor, 1 - Page 185

Solving CD-ROM and DVD Problems

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Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause The device is attached to a SATA port that has been disabled in the Computer Setup utility. Non-bootable CD in drive. Boot order not correct. Solution Run the Computer Setup utility and ensure that the SATA controller is enabled. Try a bootable CD in the drive. Run the Computer Setup utility and change boot sequence. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 169 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port that has been disabled in Computer Setup. Run the Computer Setup utility and ensure that the SATA controller is enabled. CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Movie may be regionalized for a different country. Decoder software is not installed. Damaged media. Movie rating locked out by parental lock. Media installed upside down. Solution See the documentation that came with the DVD drive or set to match the region. Install decoder software. Replace media. Use DVD software to remove parental lock. Ensure the disc is inserted with the label facing up and centered in the tray. Solving CD-ROM and DVD Problems 175

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Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
System will not boot from CD-ROM or DVD drive.
Cause
Solution
The device is attached to a SATA port that has been
disabled in the Computer Setup utility.
Run the Computer Setup utility and ensure that the SATA
controller is enabled.
Non-bootable CD in drive.
Try a bootable CD in the drive.
Boot order not correct.
Run the Computer Setup utility and change boot sequence.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware
Installation Problems
on page
169
section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
The device is attached to a SATA port that has been
disabled in Computer Setup.
Run the Computer Setup utility and ensure that the SATA
controller is enabled.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Solution
Drive is not connected properly or not properly configured.
See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause
Solution
Movie may be regionalized for a different country.
See the documentation that came with the DVD drive or set
to match the region.
Decoder software is not installed.
Install decoder software.
Damaged media.
Replace media.
Movie rating locked out by parental lock.
Use DVD software to remove parental lock.
Media installed upside down.
Ensure the disc is inserted with the label facing up and
centered in the tray.
Solving CD-ROM and DVD Problems
175