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Compaq 315eu Maintenance and Service Guide - Compaq 100eu Small Form Factor, 1 - Page 176

Solving Keyboard and Mouse Problems

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Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows 7 Desktop, click Start > Shut Down. On the Windows Vista Desktop, click Start, click the arrow on the lower right corner of the Start menu, then select Shut Down. 2. After the shutdown is complete, reconnect the keyboard to the back of the computer and restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer. Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Hibernate mode. Press the power button to resume from Hibernate mode. CAUTION: When attempting to resume from Hibernate mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Wireless keyboard does not work after installation or is not detected. Cause Solution Keyboard is not synchronized with the receiver. Synchronize the keyboard and receiver. Refer to the documentation included with the keyboard for instructions. Keyboard is out of range of the receiver. Place the keyboard closer to the receiver. Keyboard batteries are not installed or too weak. Install or replace the keyboard batteries. Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the Enter key. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. 166 Chapter 11 Troubleshooting Without Diagnostics

Section	Page
Installing and Customizing the Software	11
Installing the Operating System	11
Downloading Microsoft Windows Updates	12
Installing or Upgrading Device Drivers (Windows systems)	12
Accessing Disk Image (ISO) Files	12
Protecting the Software	13
Computer Setup (F10) Utility	14
Compaq 315eu MT Model – Computer Setup (F10) Utilities	14
Using Computer Setup (F10) Utilities	14
Computer Setup—Main	15
Computer Setup—Advanced	17
Computer Setup—Power	18
Computer Setup—Boot	18
Computer Setup—Exit	19
Compaq 100eu SFF Model – Computer Setup (F1) Utilities	20
Using Computer Setup (F1) Utilities	20
Computer Setup—Main	21
Computer Setup—Advanced	22
Computer Setup—Power	23
Computer Setup—Boot	23
Computer Setup—Exit	24
Compaq 100eu All-in-One Model – Computer Setup (F1) Utilities	25
Using Computer Setup (F1) Utilities	25
Computer Setup—Main	26
Computer Setup—Advanced	27
Computer Setup—Power	28
Computer Setup—Boot	28
Computer Setup—Exit	29
Serial ATA (SATA) Drive Guidelines and Features	30
SATA Hard Drives	30
SATA Hard Drive Cables	30
SATA Data Cable	30
SMART ATA Drives	31
Hard Drive Capacities	31
Identifying the Chassis, Routine Care, and Disassembly Preparation	32
Chassis Designation	33
Microtower	33
Small Form Factor	34
All-in One	34
Electrostatic Discharge Information	35
Generating Static	35
Preventing Electrostatic Damage to Equipment	35
Personal Grounding Methods and Equipment	36
Grounding the Work Area	36
Recommended Materials and Equipment	37
Operating Guidelines	37
Routine Care	38
General Cleaning Safety Precautions	38
Cleaning the Computer Case	38
Cleaning the Keyboard	39
Cleaning the Monitor	39
Cleaning the Mouse	39
Service Considerations	39
Power Supply Fan	40
Tools and Software Requirements	40
Screws	40
Cables and Connectors	40
Hard Drives	41
Lithium Coin Cell Battery	41
Illustrated parts catalog	42
Microtower Chassis spare parts	42
Computer major components	42
Sequential part number listing	44
Small Form Factor Chassis spare parts	46
Computer major components	46
Sequential part number listing	47
All-in One Chassis spare parts	49
Computer major components	49
Sequential part number listing	51
Removal and Replacement Procedures Microtower (MT) Chassis	53
Preparation for Disassembly	53
Access Panel	54
Front Bezel	55
Memory	56
DDR3-SDRAM DIMMs	56
Populating DIMM Sockets	57
Installing Memory Modules	58
Expansion Cards	60
Cable Management	64
Cable Connections	65
Drives	66
Drive Positions	66
Installing Additional Drives	67
System Board Drive Connections	68
Removing an Optical Drive	69
Removing the Hard Drive	70
Front I/O Assembly	72
Power Switch/LED Assembly	74
Heat Sink	75
System Fan	78
Processor	79
Power Supply	80
System Board	82
Battery	84
Type 1 Battery Holder	85
Type 2 Battery Holder	85
Type 3 Battery Holder	86
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	87
Preparation for Disassembly	87
Access Panel	88
Front Bezel	89
Cable Management	90
Cable Connections	91
Memory Module	92
DDR3-SDRAM DIMMs	92
Populating DIMM Sockets	93
Installing SODIMMs	94
Drives	96
System Board Drive Connections	96
Removing an Optical Drive	97
Removing a Hard Drive	100
Expansion Cards	102
Front USB Panel	106
Card Reader	108
Power Switch/LED Assembly	109
Chassis Fan	112
System Board	113
Replacing the Battery	114
Removal and Replacement Procedures All-in One (AIO) Chassis	116
Preparing to disassemble the computer	116
Memory/Optical Drive Cover	117
Memory Module	118
Optical Drive	120
Stand	121
Hinge Cover	122
Rear Cover	123
Webcam module	124
Power Button Board	126
Display Board	127
Rear Metal Cover	128
Hard Drive	130
Driver Board	132
Drive Cable Assembly	133
Speakers	134
Fan Sink	135
Display Cable	136
System Board and I/O Board Assembly	137
WLAN module	140
Stand Bracket	142
Display Panel	143
Cable Routing	145
Restore and Recovery	146
Microsoft System Restore	146
System Recovery	146
System Recovery Options	147
System Recovery from the Windows Start Menu	147
System Recovery at System Startup	148
System Recovery from Recovery Discs	148
Recovery Discs	149
Choosing Recovery Discs	149
Creating Recovery Discs	150
Computer Diagnostic Features	151
Hewlett-Packard Vision Diagnostics	151
Accessing HP Vision Diagnostics	151
Survey Tab	152
Test Tab	153
Status Tab	153
History Tab	154
Errors Tab	154
Help Tab	155
Saving and Printing Information in HP Vision Diagnostics	155
Downloading the Latest Version of HP Vision Diagnostics	155
Protecting the Software	156
Troubleshooting Without Diagnostics	157
Safety and Comfort	157
Before You Call for Technical Support	157
Helpful Hints	158
Solving General Problems	160
Solving Diskette Problems	164
Solving Hard Drive Problems	166
Solving Media Card Reader Problems	168
Solving Display Problems	170
Solving Audio Problems	173
Solving Printer Problems	175
Solving Keyboard and Mouse Problems	176
Solving Hardware Installation Problems	179
Solving Network Problems	181
Solving Memory Problems	184
Solving CD-ROM and DVD Problems	185
Solving USB Flash Drive Problems	188
Solving Front Panel Component Problems	189
Solving Internet Access Problems	190
Solving Software Problems	193
Contacting Customer Support	194
POST Error Messages	195
POST Text Messages	195
Interpreting POST Diagnostic Audible Codes	196
Password Security and Resetting CMOS	198
Resetting the Password Jumper	198
Clearing and Resetting the CMOS	199
Connector Pin Assignments	201
Ethernet BNC	201
USB	201
Microphone	201
Headphone	202
Line-in Audio	202
Line-out Audio	202
4-Pin Power (for CPU)	202
Monitor	203
24-Pin Power	203
PCI Express	204
PCI Express	205
Power Cord Set Requirements	206
General Requirements	206
Japanese Power Cord Requirements	206
Country-Specific Requirements	207
Specifications	208
Microtower models	208
Small form factor models	209
All-in One models	210

Match case Limit results 1 per page

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment

and to the common causes and solutions listed in the following table.

Keyboard commands and typing are not recognized by the computer.

Cause

Solution

Keyboard connector is not properly connected.

On the Windows 7 Desktop, click

Start

Shut Down

On the Windows Vista Desktop, click

Start

, click the

arrow on the lower right corner of the Start menu, then

select

Shut Down

After the shutdown is complete, reconnect the keyboard

to the back of the computer and restart the computer.

Program in use has stopped responding to commands.

Shut down your computer using the mouse and then restart

the computer.

Keyboard needs repairs.

See the Worldwide Limited Warranty for terms and

conditions.

Computer is in

Hibernate

mode.

Press the power button to resume from

Hibernate

mode.

CAUTION:

When attempting to resume from

Hibernate

mode, do not hold down the power button for more than four

seconds. Otherwise, the computer will shut down and you

will lose any unsaved data.

Wireless keyboard does not work after installation or is not detected.

Cause

Solution

Keyboard is not synchronized with the receiver.

Synchronize the keyboard and receiver. Refer to the

documentation included with the keyboard for instructions.

Keyboard is out of range of the receiver.

Place the keyboard closer to the receiver.

Keyboard batteries are not installed or too weak.

Install or replace the keyboard batteries.

Mouse does not respond to movement or is too slow.

Cause

Solution

Mouse connector is not properly plugged into the back of the

computer.

Shut down the computer using the keyboard.

Press the

Ctrl

and

Esc

keys at the same time (or press

the

Windows logo

key) to display the

Start

menu.

Use the

arrow

keys to select

Shut Down

and then

press the

Enter

key.

After the shutdown is complete, plug the mouse

connector into the back of the computer (or the

keyboard) and restart.

166

Chapter 11

Troubleshooting Without Diagnostics