Compaq Pro 6300 Maintenance & Service Guide Elite 8300 Touch All-in-One Bu - Page 168

Solving USB Flash Drive Problems, If you encounter USB flash drive problems

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Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table 8-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause The device is attached to a USB port that has been hidden in Computer Setup. The device was not properly seated before power-up. Solution Run the Computer Setup utility and enable USB ports in Security > USB Security. Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive. Cause Boot order is not correct. Removable Media Boot is disabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage > Boot Order. 158 Chapter 8 Troubleshooting Without Diagnostics

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Recording or copying CDs is difficult or impossible.
Cause
Solution
Wrong or poor quality media type.
1.
Try using a slower speed when recording.
2.
Verify that you are using the correct media for the drive.
3.
Try a different brand of media. Quality varies widely
between manufacturers.
Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following
table.
Table 8-15
Solving USB Flash Drive Problems
USB flash drive is not seen as a drive letter in Windows.
Cause
Solution
The drive letter after the last physical drive is not available.
Change the default drive letter for the flash drive in Windows.
USB flash drive not found (identified).
Cause
Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and enable USB ports in
Security
>
USB Security
.
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before
applying power to the system
System will not boot from USB flash drive.
Cause
Solution
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage
>
Boot Order
.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in
Storage
>
Storage Options
. Ensure
USB is enabled in
Storage
>
Boot Order
.
158
Chapter 8
Troubleshooting Without Diagnostics