Compaq Pro 6300 Maintenance & Service Guide Elite 8300 Touch All-in-One Bu - Page 7

Troubleshooting Without Diagnostics, Before You Call for Technical Support

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Replacing drives ...53 Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive ... 53 Replacing the optical disc drive 57 Memory ...60 Replacing the battery ...63 Serial port ...65 Webcam module ...67 Converter board ...70 Touch sensor board ...73 Heat sinks - Graphics board and processor 75 Graphics heat sink 75 Processor heat sink - model 6300 76 Processor heat sink - model 8300 77 Processor ...79 mSATA Solid-State Drive ...80 WLAN module ...81 Graphics board ...84 Speakers ...86 Fan ...87 Side panels ...88 Power supply ...90 System board ...93 Card reader board ...100 Power button board ...102 Front bezel ...105 Antenna ...109 Display panel ...111 Hood sensor ...118 Hard drive and optical drive cables and connectors 120 8 Troubleshooting Without Diagnostics 122 Safety and Comfort ...122 Before You Call for Technical Support 122 Helpful Hints ...123 Solving General Problems ...125 Solving Power Problems ...129 Solving Hard Drive Problems 131 Solving Media Card Reader Problems 134 Solving Display Problems ...136 Solving Audio Problems ...141 Solving Printer Problems ...143 vii

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Replacing drives
....................................................................................................................
53
Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive ... 53
Replacing the optical disc drive
................................................................................
57
Memory
................................................................................................................................
60
Replacing the battery
..............................................................................................................
63
Serial port
.............................................................................................................................
65
Webcam module
...................................................................................................................
67
Converter board
....................................................................................................................
70
Touch sensor board
................................................................................................................
73
Heat sinks – Graphics board and processor
..............................................................................
75
Graphics heat sink
..................................................................................................
75
Processor heat sink – model 6300
.............................................................................
76
Processor heat sink – model 8300
.............................................................................
77
Processor
..............................................................................................................................
79
mSATA Solid-State Drive
.........................................................................................................
80
WLAN module
......................................................................................................................
81
Graphics board
.....................................................................................................................
84
Speakers
...............................................................................................................................
86
Fan
......................................................................................................................................
87
Side panels
...........................................................................................................................
88
Power supply
.........................................................................................................................
90
System board
........................................................................................................................
93
Card reader board
..............................................................................................................
100
Power button board
..............................................................................................................
102
Front bezel
..........................................................................................................................
105
Antenna
..............................................................................................................................
109
Display panel
......................................................................................................................
111
Hood sensor
........................................................................................................................
118
Hard drive and optical drive cables and connectors
.................................................................
120
8
Troubleshooting Without Diagnostics
............................................................................
122
Safety and Comfort
..............................................................................................................
122
Before You Call for Technical Support
....................................................................................
122
Helpful Hints
........................................................................................................................
123
Solving General Problems
.....................................................................................................
125
Solving Power Problems
........................................................................................................
129
Solving Hard Drive Problems
.................................................................................................
131
Solving Media Card Reader Problems
....................................................................................
134
Solving Display Problems
......................................................................................................
136
Solving Audio Problems
........................................................................................................
141
Solving Printer Problems
........................................................................................................
143
vii