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Compaq Pro 6300 Maintenance & Service Guide Elite 8300 Touch All-in-One Bu - Page 177

System Recovery when Windows is not responding, System recovery using recovery media

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6. Select Yes, and then click Next. Your computer restarts. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media that you have created. Insert the first disc or the USB flash drive, select Yes, and then click Next to restart the computer. If you are using discs, insert the next disc when prompted. 7. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next. 8. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 9. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. Under I need help immediately, click System Recovery. 6. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next. 7. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 8. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System recovery using recovery media You should create a set of recovery media, either a set of DVDs or a USB flash drive, from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery media for your computer, and the media can be used only with this computer. Store the recovery media in a safe place. Restoring and recovering in Windows 7 167

Section	Page
Product Features	11
Overview	11
Front components	13
Side components	14
Rear components	15
Adjusting the tilt/swivel base	16
Height adjustable/recline stand (optional)	17
Activating and Customizing the Software	19
Activating and customizing the software in Windows 7	19
Activating the Windows operating system	19
Downloading Windows 7 updates	20
Installing or upgrading device drivers	20
Customizing the monitor display	20
Activating and customizing the software in Windows 8	20
Activating the Windows Operating System	20
Downloading Windows 8 updates	21
Customizing the monitor display	21
Computer Setup (F10) Utility	22
Computer Setup (F10) Utilities	22
Using Computer Setup (F10) Utilities	23
Computer Setup—File	24
Computer Setup—Storage	25
Computer Setup—Security	28
Computer Setup—Power	33
Computer Setup—Advanced	35
Recovering the Configuration Settings	37
HP PC Hardware Diagnostics	38
Why run HP PC Hardware Diagnostics – UEFI	38
How to access and run HP PC Hardware Diagnostics - UEFI	38
Downloading HP PC Hardware Diagnostics to a USB device	39
Serial ATA (SATA) Drive Guidelines and Features	40
SATA Hard Drives	40
SATA Hard Drive Cables	40
SATA Data Cable	40
SMART ATA Drives	41
Routine Care and Disassembly Preparation	42
Electrostatic discharge information	43
Generating static	43
Preventing electrostatic damage to equipment	43
Personal grounding methods and equipment	44
Grounding the work area	44
Recommended materials and equipment	45
Operating Guidelines	45
Routine Care	46
General cleaning safety precautions	46
Cleaning the computer case	46
Cleaning the keyboard	46
Cleaning the display	47
Cleaning the mouse	47
Service Considerations	47
Tools and software requirements	48
Screws	48
Cables and connectors	48
Hard drives	48
Lithium coin cell battery	49
Removal and Replacement Procedures All-in One (AIO) Chassis	50
Preparing to disassemble the computer	50
Removing the rear port cover	51
Cable management cover	51
Installing an access panel security screw	52
Synchronizing the optional wireless keyboard or mouse	52
Access panel	55
Stand	58
Lower panel	60
Metal plate	61
Replacing drives	63
Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive	63
Replacing the optical disc drive	67
Memory	70
Replacing the battery	73
Serial port	75
Webcam module	77
Converter board	80
Touch sensor board	83
Heat sinks – Graphics board and processor	85
Graphics heat sink	85
Processor heat sink – model 6300	86
Processor heat sink – model 8300	87
Processor	89
mSATA Solid-State Drive	90
WLAN module	91
Graphics board	94
Speakers	96
Fan	97
Side panels	98
Power supply	100
System board	103
Card reader board	110
Power button board	112
Front bezel	115
Antenna	119
Display panel	121
Hood sensor	128
Hard drive and optical drive cables and connectors	130
Troubleshooting Without Diagnostics	132
Safety and Comfort	132
Before You Call for Technical Support	132
Helpful Hints	133
Solving General Problems	135
Solving Power Problems	139
Solving Hard Drive Problems	141
Solving Media Card Reader Problems	144
Solving Display Problems	146
Solving Audio Problems	151
Solving Printer Problems	153
Solving Keyboard and Mouse Problems	155
Solving Hardware Installation Problems	157
Solving Network Problems	159
Solving Memory Problems	163
Solving Processor Problems	165
Solving CD-ROM and DVD Problems	166
Solving USB Flash Drive Problems	168
Solving Front Panel Component Problems	170
Solving Internet Access Problems	170
Solving Software Problems	172
Contacting Customer Support	174
Backup and Recovery	175
Restoring and recovering in Windows 7	175
System Restore	175
System Recovery	176
System Recovery when Windows is responding	176
System Recovery when Windows is not responding	177
System recovery using recovery media	177
Creating recovery media	178
Using recovery media	180
Backup and recovery in Windows 8	181
Backing up your information	181
Performing a system recovery	182
Using the Windows recovery tools	182
Using f11 recovery tools	183
Using Windows 8 operating system media (purchased separately)	183
POST Error Messages	185
POST Numeric Codes and Text Messages	186
Interpreting POST diagnostic front panel LEDs	194
Password Security and Resetting CMOS	197
Establishing a Setup or Power-on password	198
Resetting the Setup and Power-on password	199
Clearing and resetting the CMOS	200
Power Cord Set Requirements	202
General requirements	202
Japanese Power Cord Requirements	202
Country-specific requirements	203
Specifications	204
8300 models	204
6300 models	205

Match case Limit results 1 per page

Select

Yes

, and then click

. Your computer restarts.

NOTE:

If your system does not detect a recovery partition, it prompts you to insert recovery

media that you have created. Insert the first disc or the USB flash drive, select

Yes

, and then click

to restart the computer. If you are using discs, insert the next disc when prompted.

When the computer restarts, you will see the Recovery Manager welcome screen again. Under

need help immediately

, click

System Recovery

. If you are prompted to back up your files,

and you have not done so, select

Back up your files first (recommended)

, and then click

. Otherwise, select

Recover without backing up your files

, and then click

System Recovery begins. After System Recovery is complete, click

Finish

to restart the computer.

When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then

turn the computer back on.

System Recovery when Windows is not responding

CAUTION:

System Recovery deletes all data and programs you created or installed.

If Windows is not responding, but the computer is working, follow these steps to perform a System

Recovery.

Turn off the computer. If necessary, press and hold the power button until the computer turns off.

Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.

Press the power button to turn on the computer.

As soon as you see the HP logo screen, repeatedly press the

F11

key on your keyboard until the

Windows is Loading Files…

message appears on the screen.

Under

I need help immediately

, click

System Recovery

If you are prompted to back up your files, and you have not done so, select

Back up your files

first (recommended)

, and then click

. Otherwise, select

Recover without backing

up your files

, and then click

System Recovery begins. After System Recovery is complete, click

Finish

to restart the computer.

When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then

turn the computer back on.

System recovery using recovery media

You should create a set of recovery media, either a set of DVDs or a USB flash drive, from the recovery

image stored on your hard disk drive. This image contains the operating system and software program

files that were originally installed on your computer at the factory. You can create only one set of

recovery media for your computer, and the media can be used

only

with this computer. Store the

recovery media in a safe place.

Restoring and recovering in Windows 7

167