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Dell S3840cdn Color Smart Printer Users Guide - Page 180

IP Mode, Dual Stack, Status Code, Cause and Remedy, Manual Address, Ad hoc, Network Type, Wi-Fi

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Status Code Cause and Remedy 018-415 IP address for IPv6 set manually in Ethernet 2 is incorrect. Change the Manual Address on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses. 018-416 The IPv6 address already exists in the network of Ethernet 2. Change the IPv6 address of the network in which the address already exists. 018-424 018-425 The root or client certificate for WPA-Enterprise does not exist. Register the root or client certificate in the printer. If you cannot obtain any of these certificates, Use an option other than WPA-Enterprise. 018-426 The server certificate for WPA Enterprise is invalid or could not be obtained. • Check if the server certificate has not expired. Check the certificate format and digital signature algorithm are correct. • If you cannot have a valid server certificate, select an option other than WPA-Enterprise. 018-427 Address range duplication between Wi-Fi and Wi-Fi Direct. Change the IP address setting of the DHCP server of Wi-Fi Direct to avoid duplication. 018-428 The wireless LAN module is not connected correctly. Turn off the printer, and then check the connection. 018-429 IPv4 address duplication on the network used for Wi-Fi. Change the IPv4 address of either the printer or the device on the network. 018-430 IPv4 address duplication on the network used for Wi-Fi Direct. Change the IPv4 address of either the printer or the device on the network. 018-431 IPv6 address (self-assigned address 1 or DHCPv6 address) duplication on the network used for Wi-Fi. Change the IPv6 address of the device on the network. 018-432 IPv6 address (self-assigned address 2) duplication on the network used for Wi-Fi. Change the IPv6 address of the device on the network. 018-433 IPv6 address (self-assigned address 3) duplication on the network used for Wi-Fi. Change the IPv6 address of the device on the network. 018-434 The IPv6 address (manual) is invalid on the network used for Wi-Fi. Change the IPv6 address manually configured for the printer. 018-435 IPv6 address (manual) duplication on the network used for Wi-Fi. Change the IPv6 address manually configured for the printer, or change the address of the device. 018-436 The link-local address of the printer is duplicated on the network used for Wi-Fi. Change the IPv6 address of the device of the network. 018-500 The certificate does not exist in the authentication server. Configure the server certificate. Or, cancel authentication. 018-439 Wi-Fi Direct error due to Ad hoc confliction. Change Network Type for Wi-Fi to Infrastructure. 018-440 Wi-Fi Direct error due to IPv6 confliction. Change IP Mode: to Dual Stack or IPv4. 018-441 Wi-Fi Direct error due to 5 GHz mode confliction. Change the Wi-Fi Band to Auto or 2.4 Ghz. 018-501 Check the network connection and the address of the CA server. 018-503 018-504 Communications with the CA server set in the machine failed. Execute the authentication operation again. 018-506 Communications with the CA server set in the machine failed. Try the same operation. Contact customer support if this failure is repeated. 018-507 Enter the correct user name or password. 018-508 Check the status of the authentication server. 018-557 The specified file name contains invalid characters. 018-558 Check whether the specified directory and file exist on the HTTP server. 180 | Understanding Printer Messages

Section	Page
Contents	2
1 Before Beginning	9
Notes, Cautions, and Warnings	10
User's Guide	11
Conventions	11
Finding Information	12
Product Features	13
Graphic Symbols on the Printer and Their Meanings	14
About the Printer	15
Front and Rear Views	15
Control Panel	17
Additional Components	17
2 Setting Up the Printer (Printer Setup)	19
Preparing Printer Hardware	20
Space Requirements	20
Securing the Printer	20
Connecting and Setting Up Your Printer	24
Connecting to a Computer or a Network	24
Turning On/Off the Printer	26
Configuring Initial Settings on the Control Panel	26
Setting Up the Printer Using Dell Printer Easy Install (Windows® Only)	27
Configuring the Wireless Settings	28
Setting the IP Address	34
Assigning an IP Address	34
Verifying the IP Settings	35
Installing Printer Drivers on Windows® Computers	36
Identifying Printer Driver Pre-install Status	36
Starting Dell Printer Easy Install	36
USB Cable Connection Setup	37
Network Connection Setup	38
Setting Up for Shared Printing	39
Installing Printer Drivers on Macintosh Computers	41
Installing the Drivers and Software	41
Installing Printer Drivers on Linux Computers (CUPS)	43
Operation on Red Hat Enterprise Linux 6 Desktop	43
Operation on SUSE Linux Enterprise Desktop 11	45
Operation on Ubuntu 12.04 LTS	48
3 Using Your Printer	51
Control Panel	52
About the Home Screen	52
Basic Operations on the Touch Panel	52
Moving, Adding or Removing the Tiles	53
Using the Keyboard Displayed on the Touch Panel	53
Changing the Language and Keyboard Layout	54
Setting the Power Saver Timers	54
Device	55
Language	55
About	55
Notifications	55
Paper Trays	56
Supplies	56
Billing/Usage	56
General	56
Connectivity	59
Support	65
Resets	67
Jobs	68
Job List	68
USB	69
Supported USB	69
Supported File Formats	70
Print from USB	70
Dell Printer Configuration Web Tool	71
Overview	71
Setting Up the Dell Printer Configuration Web Tool	71
Starting the Dell Printer Configuration Web Tool	72
Overview of the Menu Items	72
Page Display Format	73
Home	74
Apps	78
Jobs	81
Connectivity	82
Permissions	102
System	112
Print Media Guidelines	127
Supported Print Media	127
Supported Paper Weight	128
Unacceptable Print Media	129
Recommended Print Media	129
Print Media Storage Guidelines	131
Loading Print Media	132
Before Loading	132
Loading Print Media in Tray 1 and the Optional 550-Sheet Feeder	132
Loading Print Media in the Bypass Tray	135
Linking Trays	138
4 Printing	139
Printing	140
Tips for Successful Printing	140
Sending a Job to Print	140
Canceling a Print Job	140
Duplex Printing	141
Using Stored Print	143
Print From USB	145
Printing With Wi-Fi Direct	146
Mobile Printing	148
AirPrint	148
Google Cloud Print™	149
MopriaTM Print Service	153
5 Know Your Printer	155
User Authentication and Accounting	156
Types of Users	156
Roles	156
Types of Authentication	157
Types of Account Administration	157
Authentication and Accounting Relationship	158
User Authentication Operations	158
Creating and Editing User Accounts	160
User Authentication for Accounting	161
Screen Customization	162
Customizing the Home Screen	162
Customizing App Screens	162
Encryption and Digital Signature Settings	164
Encryption and Digital Signature Overview	164
Configuration of HTTP Communications Encryption	165
Configuration of Encryption using IPSec	166
Configuration of Wireless LAN WPA-Enterprise (EAP-TLS)	167
Configuration of Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP, EAP-TTLS CHAP)	168
Understanding Printer Messages	169
Status Codes	169
Other Errors	206
Specifications	207
Operating System Compatibility	207
Power Supply	208
Dimensions	208
Weight	208
Memory	208
Page Description Language (PDL)/Emulation, Operating System, and Interface	208
Environment	210
Cables	210
Print Specifications	210
Wireless Connection Specifications	211
6 Maintaining Your Printer	213
Maintaining Your Printer	214
Determining the Status of Supplies	214
Conserving Supplies	218
Replacing the Waste Toner Box	224
Cleaning the Exterior	226
Cleaning the Touch Screen	227
Cleaning Inside the Printer	227
Moving the Printer	236
Adjusting Color Registration	237
Removing Options	241
Removing the Optional 550-Sheet Feeder	241
Removing the Optional Wireless Adapter	243
Removing the Optional Caster Cabinet	245
7 Troubleshooting	249
Clearing Jams	250
Avoiding Jams	250
Identifying the Location of Paper Jams	251
Clearing Paper Jams From the Bypass Tray	252
Clearing Paper Jams From Tray 1	254
Clearing Paper Jams From Inside the Rear Cover	255
Clearing Paper Jams From the Optional 550-Sheet Feeder	259
Basic Printer Problems	261
Display Problems	262
Printing Problems	263
Print Quality Problems	264
The output is too light	264
Toner smears or print comes off	264
Random spots/Blurred images	265
The entire output is blank	265
Dark or colored streaks appear on the output	266
Part of the entire output is black or a color (CMY) is missing	266
Dark and color dots repeating at the same interval	266
Vertical voids or lighter areas	267
Ghosting	268
Light-induced fatigue	268
Fog (background)	269
Bead-Carry-Out (BCO)	269
Jagged characters	270
Banding	270
Auger mark	271
Wrinkled/Stained paper	271
Damage on the leading edge of paper	272
Jam/Alignment Problems	273
The top and side margins are incorrect	273
Color registration is out of alignment	273
Images are skewed	274
Tray 1/Optional 550-Sheet Feeder Misfeed Jam	274
Bypass Tray Misfeed Jam	275
Regi Jam (Exit Sensor On JAM)	275
Exit Jam (Exit Sensor Off JAM)	276
Tray 1/Optional 550-Sheet Feeder Multi-feed Jam	276
Bypass Tray Multi-feed Jam	276
Noise	278
Digital Certificate Problems	279
Network-related Problems	280
When using SMB	280
When using TCP/IP	280
E-mail Features Problems	281
Internet/Intranet Connection Problems	281
IPv4 and IPv6 Connection Problems	283
Problems With Installed Optional Accessory	285
Wi-Fi Direct Problems	286
Other Problems	287
Contacting Service	288
Appendix	289
SharePoint Connector	290
SharePoint Connector Introduction	290
DellTM Technical Support Policy	295
Online Services	295
Warranty and Return Policy	296
Recycling Information	296
Contacting Dell	297
About License	298
Dell Color Smart Printer \| S3840cdn	298
As for RSA BSAFE	443
ICC Profile Header	443
JPEG Library	443
Math Library	444
libtiff	444
Zlib	445

Match case Limit results 1 per page

180

Understanding Printer Messages

018-415

IP address for IPv6 set manually in Ethernet 2 is incorrect.

Change the

Manual Address

on the machine, or the IP address of IPv6 on the network

device, to remove the duplication of addresses.

018-416

The IPv6 address already exists in the network of Ethernet 2.

Change the IPv6 address of the network in which the address already exists.

018-424

018-425

The root or client certificate for WPA-Enterprise does not exist. Register the root or client

certificate in the printer. If you cannot obtain any of these certificates, Use an option other

than WPA-Enterprise.

018-426

The server certificate for WPA Enterprise is invalid or could not be obtained.

•

Check if the server certificate has not expired. Check the certificate format and digital

signature algorithm are correct.

•

If you cannot have a valid server certificate, select an option other than WPA-Enterprise.

018-427

Address range duplication between Wi-Fi and Wi-Fi Direct. Change the IP address setting

of the DHCP server of Wi-Fi Direct to avoid duplication.

018-428

The wireless LAN module is not connected correctly. Turn off the printer, and then check

the connection.

018-429

IPv4 address duplication on the network used for Wi-Fi. Change the IPv4 address of either

the printer or the device on the network.

018-430

IPv4 address duplication on the network used for Wi-Fi Direct. Change the IPv4 address of

either the printer or the device on the network.

018-431

IPv6 address (self-assigned address 1 or DHCPv6 address) duplication on the network used

for Wi-Fi. Change the IPv6 address of the device on the network.

018-432

IPv6 address (self-assigned address 2) duplication on the network used for Wi-Fi. Change

the IPv6 address of the device on the network.

018-433

IPv6 address (self-assigned address 3) duplication on the network used for Wi-Fi. Change

the IPv6 address of the device on the network.

018-434

The IPv6 address (manual) is invalid on the network used for Wi-Fi. Change the IPv6

address manually configured for the printer.

018-435

IPv6 address (manual) duplication on the network used for Wi-Fi. Change the IPv6 address

manually configured for the printer, or change the address of the device.

018-436

The link-local address of the printer is duplicated on the network used for Wi-Fi. Change

the IPv6 address of the device of the network.

018-500

The certificate does not exist in the authentication server.

Configure the server certificate. Or, cancel authentication.

018-439

Wi-Fi Direct error due to

Ad hoc

confliction. Change

Network Type

for

Wi-Fi

Infrastructure

018-440

Wi-Fi Direct error due to IPv6 confliction. Change

IP Mode:

Dual Stack

IPv4

018-441

Wi-Fi Direct error due to 5 GHz mode confliction. Change the

Wi-Fi Band

Auto

2.4 Ghz

018-501

Check the network connection and the address of the CA server.

018-503

018-504

Communications with the CA server set in the machine failed.

Execute the authentication operation again.

018-506

Communications with the CA server set in the machine failed.

Try the same operation. Contact customer support if this failure is repeated.

018-507

Enter the correct user name or password.

018-508

Check the status of the authentication server.

018-557

The specified file name contains invalid characters.

018-558

Check whether the specified directory and file exist on the HTTP server.

Status Code

Cause and Remedy