Dell S3840cdn Color Smart Printer Users Guide - Page 271
Auger mark, Wrinkled/Stained paper
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Action 4 Replace the transfer belt unit, the 2nd BTR, and the retard roller. Does this solve your problem? Auger mark Yes No The task is complete. Contact Dell. Action Yes No 1 Locate the cause of the problem using Device > Support Pages > Repeating Defects. Go to action 2. Contact Dell. Does the output match with the pattern for auger mark? 2 Replace the drum cartridges. The task is complete. Contact Dell. Does this solve your problem? Wrinkled/Stained paper Action 1 Verify that the correct print media is being used. If not, use the print media recommended for the printer. Does this solve your problem? 2 Check the wrinkle. Is the wrinkle within 30 mm of the four edges of the envelope? Does this solve your problem? 3 Load the envelopes in the bypass tray properly. Does this solve your problem? Yes No The task is complete. If printing on an envelope, go to action 2. If printing on print media other than envelopes, contact Dell. This type of wrinkle is considered normal. Your printer is not at fault. Go to action 3. The task is complete. Contact Dell. Print Quality Problems | 271