Dell S3840cdn Color Smart Printer Users Guide - Page 184

Status Code Cause and Remedy 018-747 • Confirm the connection of the network cable. • Check whether the IP address is correct when an IP address is used for the transferring destination address. • Ensure that the port to be used for SMB transfer (*1) is not blocked on the server, or on the router between the machine and the server. Check that the port to be used for SMB transfer (*1) is not blocked by virus scan or firewall software on the server. When the server name is 15 characters or shorter and the communication is done through subnet, check the WINS server settings to see if the server address is resolved correctly. For Windows networks, ensure that an unexpected master browser (*2) is running. If the master browser is an unexpected PC, existing servers may not be displayed and this problem may occur. NOTE: • (*1) File sharing service : port 137/NetBIOS Name Service(UDP), port 138/NetBIOS Datagram Service(UDP), port 139/NetBIOS Session Service(TCP) Direct hosting service : port 445 (TCP) • (*2) A master browser manages a list of computers on Windows networks as a browse list. (In general, the domain controller is a master browser.) After the remedy written above, try logging in to the SMB server from a computer using the same user name, and then try saving a file in the same location on the server. If this is successful, try the same operation from your machine. If the problem persists, contact customer support with the server information such as the manufacturer, model, and OS. 018-755 • Confirm the file Sharing service (communicating via port 139 (TCP), and port 445 (TCP)) is authorized for the transferring destination server, router between the machine and server, and virus security software or firewall software on the forwarding destination server. • If two or more gateways exist and the communication over subnet fails, check the gateway address configuration on the machine. • After the remedy written above, try logging in to the SMB server from a computer using the same user name, and then try saving a file in the same location on the server. If this is successful, try the same operation from your machine. If the problem persists, contact customer support with the server information such as the manufacturer, model, and OS. 018-758 • Check whether the save location is correct. • Check whether the specified folder name can be used in the SMB server. 018-759 • Confirm the save location name does not include the following 10 invalid characters • Confirm the file name does not include the following 11 invalid characters • Confirm there is no space in the head and end of a string of characters. • Confirm there is no period in the head and end of a string of characters. It is recommended that you do not use machine-dependent characters. After the remedy written above, try logging in to the SMB server from a computer using the same user name, and then try saving a file in the same location on the server. If this is successful, try the same operation from your machine. If the problem persists, contact customer support with the server information such as the manufacturer, model, and OS. 018-762 Check whether the virus security software is working on the saving destination PC. If the software is working, reduce the number of document pages to scale down the file size. 018-763 The character code conversion failed in the machine. Confirm the server name, share name, and path name do not contain invalid characters. 184 | Understanding Printer Messages