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Dell S3840cdn Color Smart Printer Users Guide - Page 283

IPv4 and IPv6 Connection Problems, When connection to a desired Web server fails

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When connection to a desired Web server fails Cause Remedy The setting to use the proxy server In the environment using the proxy server, you must configure the is not configured. machine to use the proxy server to connect to a desired Web server. Make sure that you configure the settings to use the proxy server. The setting to use a proxy server is In an environment that does not use a proxy server, such as when configured even though the connecting to an intranet, do not make the settings to use the proxy environment does not use a proxy server. server. The proxy server address is incorrect. When the settings to use a proxy server are configured, you cannot connect to a desired Web server if the IP address of the proxy server is wrong. Set the correct IP address of the proxy server. When the proxy server access requires authentication, you cannot connect to the server because the user name or password is incorrect. Set the user name and password on the machine that allow connection to the proxy server. IPv4 and IPv6 Connection Problems Unable to connect using an IPv4 address Symptom Remedy When 0 (zero) is prepended to the Do not prepend 0 (zero) to each value of an IPv4 address. head of a value for the IPv4 address (for example: 192.0.2.010), connection fails. Unable to connect using an IPv6 address Symptom Remedy You cannot connect to the machine with the link-local address. When you specify the machine's link-local address, a scope ID must be appended to the address. For example, when you use Internet Explorer 11 on Windows 7 to access the address "fe80::203:baff:fe48:9010", you must append the Ethernet adapter local area connection number (for example, 8) for Windows 7 to the address as follows: fe80::203:baff:fe48:9010%8 The machine cannot connect to a Assign a static IPv6 address to the computer running Windows OS that computer running Windows OS supports IPv6. that supports IPv6. Then, register the IPv6 address on the machine as host address to allow communication. A device outside the router cannot When searching for a device outside the router via SMB, directly be searched. specify the address. Multicasting is supported only within a local link (FF02::1). When SSL is enabled on Dell When SSL is enabled, directly specify "https://[IPv6 address]". Printer Configuration Web Tool, even if you specify "http://[IPv6 address]", you are not redirected to "https://[IPv6 address]". Network-related Problems | 283

Section	Page
Contents	2
1 Before Beginning	9
Notes, Cautions, and Warnings	10
User's Guide	11
Conventions	11
Finding Information	12
Product Features	13
Graphic Symbols on the Printer and Their Meanings	14
About the Printer	15
Front and Rear Views	15
Control Panel	17
Additional Components	17
2 Setting Up the Printer (Printer Setup)	19
Preparing Printer Hardware	20
Space Requirements	20
Securing the Printer	20
Connecting and Setting Up Your Printer	24
Connecting to a Computer or a Network	24
Turning On/Off the Printer	26
Configuring Initial Settings on the Control Panel	26
Setting Up the Printer Using Dell Printer Easy Install (Windows® Only)	27
Configuring the Wireless Settings	28
Setting the IP Address	34
Assigning an IP Address	34
Verifying the IP Settings	35
Installing Printer Drivers on Windows® Computers	36
Identifying Printer Driver Pre-install Status	36
Starting Dell Printer Easy Install	36
USB Cable Connection Setup	37
Network Connection Setup	38
Setting Up for Shared Printing	39
Installing Printer Drivers on Macintosh Computers	41
Installing the Drivers and Software	41
Installing Printer Drivers on Linux Computers (CUPS)	43
Operation on Red Hat Enterprise Linux 6 Desktop	43
Operation on SUSE Linux Enterprise Desktop 11	45
Operation on Ubuntu 12.04 LTS	48
3 Using Your Printer	51
Control Panel	52
About the Home Screen	52
Basic Operations on the Touch Panel	52
Moving, Adding or Removing the Tiles	53
Using the Keyboard Displayed on the Touch Panel	53
Changing the Language and Keyboard Layout	54
Setting the Power Saver Timers	54
Device	55
Language	55
About	55
Notifications	55
Paper Trays	56
Supplies	56
Billing/Usage	56
General	56
Connectivity	59
Support	65
Resets	67
Jobs	68
Job List	68
USB	69
Supported USB	69
Supported File Formats	70
Print from USB	70
Dell Printer Configuration Web Tool	71
Overview	71
Setting Up the Dell Printer Configuration Web Tool	71
Starting the Dell Printer Configuration Web Tool	72
Overview of the Menu Items	72
Page Display Format	73
Home	74
Apps	78
Jobs	81
Connectivity	82
Permissions	102
System	112
Print Media Guidelines	127
Supported Print Media	127
Supported Paper Weight	128
Unacceptable Print Media	129
Recommended Print Media	129
Print Media Storage Guidelines	131
Loading Print Media	132
Before Loading	132
Loading Print Media in Tray 1 and the Optional 550-Sheet Feeder	132
Loading Print Media in the Bypass Tray	135
Linking Trays	138
4 Printing	139
Printing	140
Tips for Successful Printing	140
Sending a Job to Print	140
Canceling a Print Job	140
Duplex Printing	141
Using Stored Print	143
Print From USB	145
Printing With Wi-Fi Direct	146
Mobile Printing	148
AirPrint	148
Google Cloud Print™	149
MopriaTM Print Service	153
5 Know Your Printer	155
User Authentication and Accounting	156
Types of Users	156
Roles	156
Types of Authentication	157
Types of Account Administration	157
Authentication and Accounting Relationship	158
User Authentication Operations	158
Creating and Editing User Accounts	160
User Authentication for Accounting	161
Screen Customization	162
Customizing the Home Screen	162
Customizing App Screens	162
Encryption and Digital Signature Settings	164
Encryption and Digital Signature Overview	164
Configuration of HTTP Communications Encryption	165
Configuration of Encryption using IPSec	166
Configuration of Wireless LAN WPA-Enterprise (EAP-TLS)	167
Configuration of Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP, EAP-TTLS CHAP)	168
Understanding Printer Messages	169
Status Codes	169
Other Errors	206
Specifications	207
Operating System Compatibility	207
Power Supply	208
Dimensions	208
Weight	208
Memory	208
Page Description Language (PDL)/Emulation, Operating System, and Interface	208
Environment	210
Cables	210
Print Specifications	210
Wireless Connection Specifications	211
6 Maintaining Your Printer	213
Maintaining Your Printer	214
Determining the Status of Supplies	214
Conserving Supplies	218
Replacing the Waste Toner Box	224
Cleaning the Exterior	226
Cleaning the Touch Screen	227
Cleaning Inside the Printer	227
Moving the Printer	236
Adjusting Color Registration	237
Removing Options	241
Removing the Optional 550-Sheet Feeder	241
Removing the Optional Wireless Adapter	243
Removing the Optional Caster Cabinet	245
7 Troubleshooting	249
Clearing Jams	250
Avoiding Jams	250
Identifying the Location of Paper Jams	251
Clearing Paper Jams From the Bypass Tray	252
Clearing Paper Jams From Tray 1	254
Clearing Paper Jams From Inside the Rear Cover	255
Clearing Paper Jams From the Optional 550-Sheet Feeder	259
Basic Printer Problems	261
Display Problems	262
Printing Problems	263
Print Quality Problems	264
The output is too light	264
Toner smears or print comes off	264
Random spots/Blurred images	265
The entire output is blank	265
Dark or colored streaks appear on the output	266
Part of the entire output is black or a color (CMY) is missing	266
Dark and color dots repeating at the same interval	266
Vertical voids or lighter areas	267
Ghosting	268
Light-induced fatigue	268
Fog (background)	269
Bead-Carry-Out (BCO)	269
Jagged characters	270
Banding	270
Auger mark	271
Wrinkled/Stained paper	271
Damage on the leading edge of paper	272
Jam/Alignment Problems	273
The top and side margins are incorrect	273
Color registration is out of alignment	273
Images are skewed	274
Tray 1/Optional 550-Sheet Feeder Misfeed Jam	274
Bypass Tray Misfeed Jam	275
Regi Jam (Exit Sensor On JAM)	275
Exit Jam (Exit Sensor Off JAM)	276
Tray 1/Optional 550-Sheet Feeder Multi-feed Jam	276
Bypass Tray Multi-feed Jam	276
Noise	278
Digital Certificate Problems	279
Network-related Problems	280
When using SMB	280
When using TCP/IP	280
E-mail Features Problems	281
Internet/Intranet Connection Problems	281
IPv4 and IPv6 Connection Problems	283
Problems With Installed Optional Accessory	285
Wi-Fi Direct Problems	286
Other Problems	287
Contacting Service	288
Appendix	289
SharePoint Connector	290
SharePoint Connector Introduction	290
DellTM Technical Support Policy	295
Online Services	295
Warranty and Return Policy	296
Recycling Information	296
Contacting Dell	297
About License	298
Dell Color Smart Printer \| S3840cdn	298
As for RSA BSAFE	443
ICC Profile Header	443
JPEG Library	443
Math Library	444
libtiff	444
Zlib	445

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Network-related Problems

283

When connection to a desired Web server fails

IPv4 and IPv6 Connection Problems

Unable to connect using an IPv4 address

Unable to connect using an IPv6 address

Cause

Remedy

The setting to use the proxy server

is not configured.

In the environment using the proxy server, you must configure the

machine to use the proxy server to connect to a desired Web server.

Make sure that you configure the settings to use the proxy server.

The setting to use a proxy server is

configured even though the

environment does not use a proxy

server.

In an environment that does not use a proxy server, such as when

connecting to an intranet, do not make the settings to use the proxy

server.

The proxy server address is

incorrect.

When the settings to use a proxy server are configured, you cannot

connect to a desired Web server if the IP address of the proxy server is

wrong. Set the correct IP address of the proxy server.

When the proxy server access

requires authentication, you

cannot connect to the server

because the user name or

password is incorrect.

Set the user name and password on the machine that allow

connection to the proxy server.

Symptom

Remedy

When 0 (zero) is prepended to the

head of a value for the IPv4

address (for example: 192.0.2.010),

connection fails.

Do not prepend 0 (zero) to each value of an IPv4 address.

Symptom

Remedy

You cannot connect to the

machine with the link-local

address.

When you specify the machine's link-local address, a scope ID must be

appended to the address.

For example, when you use Internet Explorer 11 on Windows 7 to

access the address "fe80::203:baff:fe48:9010", you must append the

Ethernet adapter local area connection number (for example, 8) for

Windows 7 to the address as follows: fe80::203:baff:fe48:9010%8

The machine cannot connect to a

computer running Windows OS

that supports IPv6.

Assign a static IPv6 address to the computer running Windows OS that

supports IPv6.

Then, register the IPv6 address on the machine as host address to

allow communication.

A device outside the router cannot

be searched.

When searching for a device outside the router via SMB, directly

specify the address. Multicasting is supported only within a local link

(FF02::1).

When SSL is enabled on Dell

Printer Configuration Web Tool,

even if you specify "http://[IPv6

address]", you are not redirected to

"https://[IPv6 address]".

When SSL is enabled, directly specify "https://[IPv6 address]".