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Epson C11C605001 Reference Guide - Page 101

Problem Solving, Diagnosing the Problem, Using the Error Indicators - printing problems

UPC - 010343853614

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Chapter 5 Problem Solving 5 Diagnosing the Problem If you are having trouble with the printer, try to diagnose and 5 solve the problem as described in this chapter. If you have a specific problem relating to print quality or printer operation, see "Problems and Solutions" on page 106. For problems that 5 may be related to USB connections, see "Correcting USB Problems" on page 119. 5 Using the Error Indicators 5 If your printer stops working and the control panel lights are on or flashing and a message appears on the LCD panel, or the printer beeps, use the following table to diagnose and fix the 5 problem. If you cannot fix your printer problem using this table, see "Problems and Solutions" on page 106. 5 LCD message and Beep Problem panel light status pattern Error: Paper out ••• Solution No paper is loaded on the selected tractor. 5 O Paper Out O Pause Load paper in the printer or select a different tractor by pressing the Front/Rear button. 5 ••• The paper is not loaded correctly. Error: No paper ••• loaded O Paper Out O Pause Remove your paper and reload it correctly. 5 Continuous paper is not fed to the standby position. Tear off the printed page at the perforation; then press the LF/FF Load button. The printer 5 feeds the paper to the standby position. Problem Solving 101

Section	Page
Front Matter	1
Contents	3
Safety Instructions	7
Warnings, Cautions, and Notes	7
Hot Parts Caution Symbol	7
Important Safety Instructions	7
When setting up the printer	8
When maintaining the printer	9
When handling the paper	10
When operating the printer	10
ENERGY STAR Compliance	11
Paper Handling	13
Using the Two-Tractor System	13
Positioning the paper supply	14
Supported paper types	15
Loading Paper Onto the Front Tractor	15
Loading Paper Onto the Rear Tractor	22
Adjusting the Paper Position	28
Adjusting the top-of-form position	29
Adjusting the printing position	31
Adjusting the label position	32
Tearing Off the Printed Pages	33
Using the Tear Off button	33
Adjusting the tear-off position	34
Switching Between Front and Rear Tractors	36
Changing the Paper	38
Printing on Multi-Part Forms and Labels	40
Using multi-part forms	41
Using labels	42
Printer Software	43
About Your Printer Software	43
Using the Printer Driver with Windows Me, 98, and 95	44
Accessing the printer driver from Windows applications	45
Accessing the printer driver from the Start menu	47
Using the Printer Driver with Windows XP, 2000, and Windows NT 4.0	47
Accessing the printer driver from Windows applications	48
Accessing the printer driver from the Start menu	50
Changing the Printer Settings	53
Using EPSON Status Monitor 3	56
Setting up Status Monitor 3	57
Accessing Status Monitor 3	58
Setting Up Your Printer on a Network	59
Sharing the printer	59
Setting up your printer as a shared printer	60
Setting the clients	64
Installing the printer driver from the CD-ROM	72
Canceling Printing	74
Uninstalling the Printer Software	75
Control Panel	79
Buttons and Lights	79
Selecting a Font and Pitch	83
Controlling Your Printer’s Settings	84
Using SelecType	84
Using Default-setting Mode	96
Locking the Control Panel Buttons	99
Problem Solving	101
Diagnosing the Problem	101
Using the Error Indicators	101
EPSON Status Monitor 3	103
Printing a Self Test	103
Printing a Hex Dump	104
Problems and Solutions	106
Power supply problems	107
Paper loading or feeding problems	108
Printing position problems	110
Printing or printout quality problems	112
Option problems	116
Network problems	118
Correcting USB Problems	119
Clearing Paper Jams	123
Aligning Vertical Lines in Your Printout	123
Restoring the Printer’s Default Settings	125
Where To Get Help	125
Options and Consumables	127
Ribbon Cartridge	127
Replacing the Ribbon Cartridge	127
Using the Pull Tractor	133
Installing the pull tractor	133
Using the pull tractor with the front tractor	136
Using the pull tractor with the rear tractor	140
Removing the pull tractor	142
Using the Perforation Cutter	143
Installing the perforation cutter	144
Attaching the perforated paper output attachment and output tray	148
Using the perforation cutter	150
Removing the perforation cutter	152
Using Interface Cards	155
Installing an interface card	156
Using a serial interface card	158
Using a Print Server	159
Setting the IP address from the control panel	159
Product Information	161
Printer Parts	161
Printer Specifications	163
Mechanical	163
Electronic	164
Electrical	166
Environmental	166
Paper	167
Printable area	177
Command Lists	179
EPSON ESC/P control codes	179
IBM PPDS emulation control codes	180
Standards and Approvals	181
Cleaning the Printer	182
Transporting the Printer	183