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Epson C823622 Administrator's Manual - Page 179

Chap 12-Troubleshooting, General Problems,

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Chapter 12 Troubleshooting General Problems You cannot configure the Ethernet card or print from the network. Cause What to do Printer settings or network settings may be wrong. First, press the status sheet button to try to print a status sheet, as described in Chapter 1. If a status sheet does not print, set the interface mode of the printer's control panel to Auto or Option. If you can print a status sheet, check the network settings. You are unable to set the IP address using the arp command. Cause What to do The network cable may be Connect the network cable. Also, disconnected. check the network environment. The address of the router is set as the default gateway. Set the IP address of your computer for the default gateway temporarily. After setting the IP address, return the default gateway to the original value. Troubleshooting 12-1

Section	Page
Front Matter	1
Contents	3
Introduction	9
Enclosed Items	10
Operating Environments	11
Supported operating systems and network protocols	11
Environments for the setup utility	12
Supported EPSON Printers	15
Installation Overview	16
Chap 1-Getting Started	17
Ethernet Card Features	17
Status lights	17
Hardware Installation	19
Initializing the Ethernet Card	22
Chap 2-Installing EPSON Net!2	25
Installing EPSON Net!2 for Windows	25
For Windows 95, Windows 98, and Windows NT 4.0	25
For Windows NT 3.51	26
Installing EPSON Net!2 for Macintosh	27
Chap 3-Setting the IP Address	29
Overview	29
Installing the TCP/IP Protocols in Your PC	29
For Windows 95 and Windows 98	30
For Windows NT 3.51/4.0	31
Setting the IP Address Using the arp Command	36
Checking that the LAN can see the Ethernet card	36
Setting and checking the new IP address	37
Setting the IP Address Using EPSON Net! 2 for Windows/ Macintosh	38
Getting information about other network segments	41
Changing the IP Address Using the Ethernet Card Home Page	42
Chap 4-Using the Ethernet Card with NetWare	45
Overview	45
Applicable systems	45
Overall steps	45
About modes	46
Using NetWare 3.1x	47
Notes about using NetWare 3.1x	47
Using the Ethernet card in Print Server mode	47
Using the Ethernet card in Remote Printer mode	53
Using NetWare 4.1x	60
Instructions for using NetWare	60
Using the Ethernet card in Print Server mode	61
Using the Ethernet card in Remote Printer mode	69
Configuring the Ethernet Card for NetWare Using the Ethernet Card Home Page	79
Using EPSON Net!2 to Create Queues	81
Using a Dial-Up Network	82
Using a dial-up network in each mode	82
Using a print server at a dial-up destination (remote)	83
When the local network has a primary server	84
Chap 5-Using the Ethernet Card with Macintosh	87
Overview	87
Applicable systems	87
Overall steps	88
Configuring the Ethernet Card Using EPSON Net!2 for Macintosh	89
Configuring the Ethernet Card for AppleTalk Using the Ethernet Card Home Page	92
Chap 6-Using the Ethernet Card with Windows 95 and Windows 98	95
Overview	95
Applicable systems	95
Overall steps	96
Printing with TCP/IP	96
Printing method	96
Printing with NetBEUI	97
Installing the NetBEUI protocol	97
Configuring the Ethernet card for NetBEUI using the Ethernet card home page	98
Setting up your printer	101
Chap 7-Using the Ethernet Card with Windows NT	103
Overview	103
Applicable systems	103
Overall steps	104
Printing with TCP/IP	104
Printing via the LPR port for Windows NT 3.51	104
Printing via the LPR port for Windows NT 4.0	107
Printing with NetBEUI	108
Installing NetBEUI in Windows NT 3.51	109
Installing NetBEUI in Windows NT 4.0	110
Configuring the Ethernet card for NetBEUI using the Ethernet card home page	110
Setting up your printer	113
Using the NET USE command to see the Ethernet card	114
Chap 8-Using the Ethernet Card with OS/2	115
Overview	115
Applicable systems	115
Overall steps	115
Printing with TCP/IP	116
Printing with NetBEUI	119
Chap 9-Using the Ethernet Card with UNIX	121
Setting Up Different UNIX Systems Using the lpr Command	121
Setting up for SunSoft Solaris 2.4 or later	122
Setting up for SunOS 4.1.4 or later	123
Setting up for IBM AIX 3.2.5 or later and 4.1.3 or later	124
Setting up for HP-UX 9.05 or later	125
Setting up for SCO UNIX 4.2 or later (Open Server)	126
Chap 10-Using EPSON Net!2 and the Ethernet Card Home Page	129
Using EPSON Net!2 for Windows	129
Launching the Browser	130
Configuring your printer	130
Refreshing the printer information	130
Setting time-out time and hops	130
Using Subnet Settings	131
Creating print queues	132
Changing configuration settings	132
Using EPSON Net!2 for Macintosh	137
Setting the time-out time	138
Launching the browser	138
Changing configuration settings	138
Using the Ethernet Card Home Page	140
Viewing general information about the card	141
Using the Information and Configuration pages	141
Changing optional settings	143
Chap 11-EPSON Status Monitor 2 (Windows Only)	147
Using EPSON Status Monitor 2 in NetWare	147
Installing EPSON Status Monitor 2	148
Selecting a Printer to Monitor	153
Windows 95 and Windows 98	153
Changing Status Monitor 2 Settings	156
Starting EPSON Status Monitor 2	156
From Windows 95, 98, and NT 4.0	156
From Windows NT 3.51	157
Using the Basic Features of EPSON Status Monitor 2	158
Using the main window	160
Adding uninstalled network printers	164
Getting detailed information about the printer status	164
Setting monitoring preferences	169
Background Monitoring Icon and Status Alert	170
Background monitoring icon	170
Status Alert	171
Stopping Monitoring	172
Uninstalling EPSON Status Monitor 2	174
From Windows 95, 98, and NT 4.0	174
From Windows NT 3.51	176
Tips for Using EPSON Status Monitor 2	177
Controlling the packet traffic on the network	177
Monitoring printers beyond routers	177
About uninstalled network printers	178
Chap 12-Troubleshooting	179
General Problems	179
Problems Specific to Your Network Environment	181
Windows NT environment	181
Windows 95 and Windows 98 environments	182
NetWare environment	183
Macintosh environment	184
Problems Using EPSON Status Monitor 2	185
Appendix A-Uninstalling EPSON Net!2	191
For Windows 95, 98, and NT 4.0	191
For Windows NT 3.51	192
Appendix B -Specifications	193
Environmental	193
Network Software	193
Network Connectors	193
Regulatory Approvals	194
Reliability	194
Regulatory Approvals for AC Adapter Model EU-30	194