Epson C84WN Printer Basics - Page 63

Diagnosing Printer Problems

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Diagnosing Printer Problems First, check the printer's lights (see below) or run a printer check (see "Running a Printer Check" on page 64). Lights Explanation Green power light The printer is receiving a print job, charging ink, cleaning the print flashes head, or ink is being replaced. Red paper light on Your paper ran out. Load more and press the paper button. Red paper light flashes Paper is jammed in the printer. Press the paper button to eject the jammed paper. If the light is still flashing, open the cover and remove all paper, including any jammed or torn pieces. Then reload paper and press the paper button to continue printing. Red ink light flashes One of the cartridges is low on ink. Check the message that appears on your screen to determine which cartridge is low or follow the instructions in "Checking the Ink Supply" on page 45. Make sure you have a replacement cartridge. Red ink light on One of the cartridges is out of ink or not installed. Make sure you have a replacement cartridge, then follow the steps in "Replacing an Empty or Low Ink Cartridge" on page 47 to install it. If you have just installed a new cartridge, it may be incompatible with the printer or incorrectly installed. Reinstall it or replace it with the correct cartridge, as described on "Replacing an Empty or Low Ink Cartridge" on page 47. Green power light One or both of the ink cartridges is not installed correctly. Reinstall and red ink light are cartridges as described in "Replacing an Empty or Low Ink on Cartridge" on page 47. Green power light is off; red paper and ink lights flashing alternately Paper may be blocking movement of the print head. Turn off the printer, open the cover, and remove any jammed paper or other foreign objects. Turn the printer back on again. If the lights are still flashing, contact your dealer or EPSON as described in "Where To Get Help" on page 76. Green power light is off; red paper and ink lights flashing The printer may have an internal error. Turn off the printer, wait a few seconds, and turn it on again. If the lights are still flashing, contact your dealer or EPSON as described in "Where To Get Help" on page 76. Green is off power light The printer is not receiving power. Make sure the printer is on. Turn off the printer, plug in the power cord securely, and turn the printer on again. Make sure the outlet is working and is not controlled by a switch or timer. If in doubt, try another outlet. 63

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63
Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see “Running a
Printer Check” on page 64).
Lights
Explanation
Green
power light
flashes
The printer is receiving a print job, charging ink, cleaning the print
head, or ink is being replaced.
Red
paper light on
Your paper ran out. Load more and press the
paper button.
Red
paper light
flashes
Paper is jammed in the printer. Press the
paper button to eject
the jammed paper. If the light is still flashing, open the cover and
remove all paper, including any jammed or torn pieces. Then reload
paper and press the
paper button to continue printing.
Red
ink light flashes
One of the cartridges is low on ink. Check the message that
appears on your screen to determine which cartridge is low or
follow the instructions in “Checking the Ink Supply” on page 45.
Make sure you have a replacement cartridge.
Red
ink light on
One of the cartridges is out of ink or not installed. Make sure you
have a replacement cartridge, then follow the steps in “Replacing
an Empty or Low Ink Cartridge” on page 47 to install it.
If you have just installed a new cartridge, it may be incompatible
with the printer or incorrectly installed. Reinstall it or replace it with
the correct cartridge, as described on “Replacing an Empty or Low
Ink Cartridge” on page 47.
Green
power light
and red
ink light are
on
One or both of the ink cartridges is not installed correctly. Reinstall
cartridges as described in “Replacing an Empty or Low Ink
Cartridge” on page 47.
Green
power light is
off; red
paper and
ink lights flashing
alternately
Paper may be blocking movement of the print head. Turn off the
printer, open the cover, and remove any jammed paper or other
foreign objects. Turn the printer back on again. If the lights are still
flashing, contact your dealer or EPSON as described in “Where To
Get Help” on page 76.
Green
power light is
off; red
paper and
ink lights flashing
The printer may have an internal error. Turn off the printer, wait a
few seconds, and turn it on again. If the lights are still flashing,
contact your dealer or EPSON as described in “Where To Get Help”
on page 76.
Green
power light
is off
The printer is not receiving power. Make sure the printer is on.
Turn off the printer, plug in the power cord securely, and turn
the printer on again. Make sure the outlet is working and is not
controlled by a switch or timer. If in doubt, try another outlet.