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Symptoms of driver incompatibility in a mixed OS environment, PCL 6

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Symptoms of driver incompatibility in a mixed OS environment There is no single set of symptoms to be seen when client and server printer drivers are not compatible, but common symptoms include the clients not being able to see the proper queue configuration with respect to installed device options and default settings. Other problems in functionality can include the inability to print in landscape or from a specific paper tray. When an incompatible mix of version-2 and version-3 printer drivers is present in the environment, unexpected behavior can occur due to some of the more subtle behaviors of Point and Print that are not obvious. The following figures illustrate an environment that contains incompatible version-2 and version-3 printer drivers. This section examines examples of how incompatible drivers can affect printing functionality. In the example illustrated in the following figure, there is a Windows NT 4.0 print server and a Windows 2000 print server. The Windows 2000 client illustrated in this figure is a laptop computer user who occasionally travels between different office locations for business. In Event #1, at the home office, the Windows 2000 client makes a connection to the local print server. This local print server is running Windows NT 4.0 and contains only a version-2 driver for the printer in question. Suppose, for example, that this is the "HP LaserJet 4000 Series PCL 6" version-2 driver. The Windows 2000 client is vended this version-2 printer driver and because client and server are both running the same printer driver, printing works as expected. In Event #2, the client takes a business trip to a remote site. While at the remote site, the client user needs to print and makes a connection to a shared printer. The server for this shared printer at the remote site is hosted from a print server that has been migrated to Windows 2000 and contains a version-3 driver, which is also the "HP LaserJet 4000 Series PCL 6" printer driver. Now, the client computer already has a printer driver named "HP LaserJet 4000 Series PCL 6", but it is a version-2 driver and Windows 2000 prefers to use a version-3 printer driver when it is available. So in this case, because the print server at the remote site has a matching driver, which is version-3, the Windows 2000 client downloads this version-3 driver and now runs this printer driver. The connection to the remote print server silently upgraded the client computers printer driver to a version-3 driver. While still at the remote site, the client and server are both running the same printer driver and printing works as expected. However at Event #3, when the client returns to the home office and tries to print, problems occur because the printer driver being used on the client is not the same as that being used on the server and these two printer drivers are incompatible with each other. 266 Print server operating system migration Software Technical Reference ENWW

Section	Page
HP Color LaserJet 9500 Software Technical Reference	3
Front matter	3
Title page	3
Copyright, Trademark Credits	4
Contents	5
List of tables	16
List of figures	19
Purpose and scope	23
Introduction	23
HP LaserJet Color 9500 series printer models	23
Software description	25
Introduction	25
Supported operating systems	25
Additional operating environments	25
Technology background information	26
HP LaserJet printer drivers	26
HP LaserJet user documentation	26
Adobe(R) Acrobat Reader(R)	26
HP LaserJet guides	27
HP Color LaserJet 9500 printing-system install notes	27
HP Jetdirect Administrator's Guide	27
HP Color LaserJet 9500 printing-system release notes	27
Bidirectional communication	27
Driver Autoconfiguration	31
Windows 2000, Windows XP, and Windows Server 2003	31
Windows 9.x, Windows Me, and Windows NT 4.0	32
HP Embedded Web Server	34
Information tab	35
Device status	35
Configuration information	36
Links to off-printer solutions	37
Settings tab	37
Remote printer configuration	38
Networking tab	39
Configuration	39
Security	39
Diagnostics	39
Network settings	40
Configurable e-mail alerts	40
E-mail command and response	40
Printer Status and Alerts	41
Remote firmware update	45
Determining the current level of firmware	45
Downloading the new firmware from the HP Web site	46
Downloading the new firmware to the printer	46
Remote firmware update through a local Windows port	46
Windows 95, Windows 98, or Windows Me	46
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	47
Remote firmware update through a Windows network	47
Remote firmware update for UNIX systems	48
Remote firmware update using FTP on a direct network connection	48
Windows operating systems	48
Mac operating systems	49
Remote firmware update using FTP through a browser	49
Remote firmware update using Fetch (Mac OS 8.6 and OS 9. x only)	50
Remote firmware update using the HP LaserJet Utility (Mac OS 8.6 and OS 9. x only)	50
Remote firmware update using the LPR command	51
Using HP Web JetAdmin to download the firmware to the printer	51
Printer messages during firmware update	52
Troubleshooting a firmware update	52
Printing .PDF documents from a command line	53
Command-line printing using a local Windows port	53
Windows 95, Windows 98, or Windows Me	53
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	54
Command-line printing using a Windows network	54
Command-line printing using UNIX systems	54
Command-line printing using FTP on a direct network connection	54
Windows operating systems	55
Mac operating systems	55
File printing using FTP through a browser	56
File printing using Fetch (Mac OS 8.6 and OS 9. x only)	56
File printing using the HP LaserJet Utility (Mac OS 8.6 and OS 9. x only)	56
Command-line printing using the LPR command	57
Euro character	57
Printing-system components	58
Printing system and installer	58
HP Color LaserJet 9500 software CD-ROM for Windows systems	58
Installer features	59
Installable components	60
Printer drivers	60
PCL 5c, PCL 6, and PS drivers	60
Windows 95, 98, Me, NT 4.0, 2000, XP, and Server 2003 driver versions	60
Macintosh and Macintosh-compatible system-driver versions	61
Additional driver availability	61
Additional productivity tools	61
HP Web Registration	61
HP Web JetAdmin	62
Printer driver features	65
Introduction	65
HP traditional PCL 6 and PCL 5c driver features	65
Access to drivers	65
Help system	66
What's this? Help	66
Context-sensitive Help	66
Constraint messages	66
Bubble Help	67
Finishing tab features	68
Print Task Quick Sets	68
Default Print Settings	70
User Guide Print Settings	71
Type new Quick Set name here	71
Document Options	72
Print on Both Sides check box	72
Automatically printing on both sides	72
Flip Pages Up	73
Booklet printing	73
Book and booklet printing	73
Printing a Booklet	73
Printing a book	74
Staple check box	75
Stapling Options dialog box	75
Fold/Saddle Stitch option	76
Pages per Sheet	76
Print Page Borders	76
Page Order	76
Document preview image	77
Print Quality	77
Print Quality Details for the PCL 6 driver	78
Current Settings group box	78
Graphics Settings group box	79
Output Settings	79
Resolution	79
Scale Patterns (WYSIWYG)	79
Print all Text as Black	79
Font Settings group box	79
Print Quality Details for the PCL 5c driver	80
Current Settings group box	80
Graphics Settings group box	80
Output Settings	81
Resolution	81
Scale Patterns (WYSIWYG)	81
Print all Text as Black	81
Font Settings group box	81
Effects tab features	82
Print Task Quick Sets	82
Fit to Page group box	83
Print Document On setting	83
Scale to Fit option	83
% of Normal Size option	83
Document preview image	84
Watermarks	84
Current watermarks	85
Watermark message	86
Message angle	86
Font attributes	86
Name	86
Color	86
Shading	86
Size	87
Default settings	87
Paper tab features	88
Print Task Quick Sets	89
Document preview image	89
Printer image	89
All Pages minitab set	90
Using the First Page and Other Pages minitabs	91
First Page minitab	92
Use different paper for first page check box	92
Size is: drop-down menu	92
Custom button	93
Name drop-down menu	93
Dynamic command button	94
Width and height controls	95
Custom width and height control limits	95
Paper and envelope icons	95
Measurement Units button	96
Close button	96
Source is: drop-down menu	96
Type Is	97
Other Pages minitab	98
Source is: drop-down menu	98
Type is: drop-down menu	98
Back Cover minitab	99
No Back Cover option button	99
Use the first page source option button	99
Use an alternate source option button	99
Source is: drop-down menu	100
Type is: drop-down menu	100
Destination tab features	100
Print Task Quick Sets	101
Destination Features	101
Job Storage Settings dialog box	101
Job Storage mode	102
Off	102
Proof and Hold	102
Private Job	102
Using a PIN for Private Job	102
Quick Copy	103
Stored Job	103
Job notification options	103
User Name	103
Job Name	104
PIN	104
Using Job Storage options when printing	104
Releasing private jobs stored at the printer	104
Deleting a print job	105
Output bin options	105
Options	105
Document preview image	105
Printer image	106
Basics tab features	107
Print Task Quick Sets	107
Copies	108
Orientation	108
Document preview image	108
About button	109
Driver extensions	109
Color tab features	110
Print Task Quick Sets	110
Document preview image	111
Color options	111
Manual color settings	112
Configure tab features	114
Printer Model group box	115
Printer model defaults	115
HP Color LaserJet 9500n	115
On the Configure tab	115
On the More Configuration Options dialog box	115
HP Color LaserJet 9500hdn	115
On the Configure tab	115
On the More Configuration Options dialog box	116
Paper-handling options	116
Duplexing unit	116
Mopier enabled	116
Optional Paper Destinations	117
Optional Paper Sources	117
Other options	117
More configuration options	117
Storage	118
Fonts	118
Ignore Application Collation	120
Printer memory	120
Include types in application source list	120
Automatic configuration	121
Printer image	121
NT Forms tab features	122
Configuring the trays	123
HP traditional PS driver features	123
Adobe PostScript (R) 3 (TM) emulation support for the HP Color LaserJet 9500 series printer	123
What's this Help	123
Page Setup tab features	124
Advanced tab features	125
Job Storage tab features	126
Job Storage Mode	127
Off	127
Proof and Hold	127
Private Job	127
Quick Copy	127
Stored Job	128
Using a PIN for the Private Job option	128
Job Identification	128
User Name	128
Job Name	129
Using Job Storage options when printing	129
Releasing private jobs stored at the printer	129
Deleting a print job	130
Device Settings tab features	130
Form to Tray Assignment	131
Font Substitution Table	132
Available PostScript Memory	132
Output Protocol	132
Send Ctrl-D Before Each Job	132
Send Ctrl-D After Each Job	132
Job Timeout	132
Wait Timeout	132
Minimum Font Size to Download as Outline	132
Maximum Font Size to Download as Bitmap	133
Installable Options	133
HP PCL 6, PCL 5c, and PS unidriver features	134
Access to drivers	134
Help system	134
What's this? Help	134
Context-sensitive Help	134
Incompatible Print Settings (constraint) messages	134
Advanced tab features	136
Paper/Output settings	136
Paper Size	137
Creating custom paper sizes	137
Copy Count	137
Collated	137
Graphic settings	137
Image Color Management	137
ICM Method	138
ICM Intent	138
TrueType Font (PS only)	138
Document Options	138
Advanced Printing Features	138
Color Printing Mode (PCL 6 and PCL 5c only)	139
Print Optimizations	139
PostScript Options (PS only)	139
PostScript Output Option	139
TrueType Font Download Option	139
PostScript Language Level	139
Send PostScript Error Handler	139
Mirrored Output	139
Printer Features	140
Print All Text as Black	140
Send TrueType as Bitmap (PCL 6 and PCL 5c only)	140
Graphics Mode (PCL 5c only)	140
Print on Backside	140
Layout Options	140
Orientation	140
Page Order	141
Paper/Quality tab features	141
Print Task Quick Sets	142
Default Print Settings	143
User guide print settings	144
Type new Quick Set name here	144
Paper options	145
Use different paper	145
First Page and Other Pages	145
Back cover	145
Source is	145
Type is	146
Document preview image	147
Finishing tab features	148
Print Task Quick Sets	148
Document Options	149
Print on Both Sides option	149
Automatically printing on both sides	149
Flip Pages Up	150
Booklet layout	150
Book and booklet printing	150
Printing a Booklet using Booklet Layout	150
Printing a book using Booklet Layout	151
Pages per Sheet	151
Print Page Borders	151
Page Order	151
Document preview image	152
Stapling options	152
Rotate by 180 degrees	152
Effects tab features	153
Print Task Quick Sets	154
Resizing Options	154
Print Document On setting	154
Scale to Fit option	155
% of Normal Size option	155
Watermarks	155
Watermarks drop-down menu	156
First Page Only option	156
Edit button (Watermark Details)	157
Current Watermarks	158
Watermark Message	158
Message Angle	158
Document preview image	158
Font Attributes	159
Name	159
Color	159
Shading	159
Size	159
Style	160
Destination tab features	160
Print Task Quick Sets	161
Destination Features group box	161
Job Storage Mode	162
Off	162
Proof and Hold	162
Private Job	162
Using a PIN for Private Job	162
Quick Copy	163
Stored Job	163
Require PIN to Print option	163
Job Notification Options	163
Job ID restrictions	163
User Name group box	164
Windows User Name	164
Custom	164
Job Name group box	164
Automatic option button	164
Custom option button and text box	164
Using Job Storage options when printing	164
Releasing private jobs stored at the printer	165
Deleting a print job	165
Document preview image	165
Color tab features	166
Print Task Quick Sets	166
Color options	166
Automatic color settings	167
Manual color settings	167
Neutral Grays	168
Halftone	168
RGB Color	168
General color setting	169
Document preview image	169
Device Settings tab features	169
Form to Tray Assignment	171
External Fonts (PCL 6 and PCL 5c only)	172
Installing external fonts	172
Removing external fonts	172
Font Substitution Table (PS only)	173
PostScript Device Settings (PS only)	173
Available PostScript Memory	173
Output Protocol	173
Send Ctrl + D Before Each Job	173
Send Ctrl + D After Each Job	173
Convert Gray Text to PostScript Gray	173
Convert Gray Graphics to PostScript Gray	174
Add Euro Currency Symbol to PostScript Fonts	174
Job Timeout	174
Wait Timeout	174
Minimum Font Size to Download as Outline	174
Maximum Font Size to Download as Outline	174
Installable Options	174
Tray 4	175
Duplex Unit (for 2-Sided Printing)	175
Accessory Output Bin	175
Printer Memory	175
Printer Hard Disk	175
Storage	175
Mopier Mode	176
Mopier mode and collation	176
About tab	177
Structure and availability of the software CD-ROM	178
In-box file layout	178
HP LaserJet software CD-ROM, Windows partition	178
HP LaserJet software CD-ROM, Macintosh partition	178
Availability and fulfillment	178
In-box CD-ROMs	179
Web ordering	179
Web deployment	179
Printing-system software	180
Standalone drivers	180
Point-and-print bundles	180
Other operating systems	180
Software component availability	181
Software component localization	183
Driver feature comparison in various operating systems	187
Job stream output	187
Stream output modes	187
Connectivity	187
Bidirectional communication	188
HP Driver Preconfiguration	188
UI features	188
Help features	189
Constraint support	189
Document layout	189
Job storage	190
Custom preference storage/recall	190
Print controls	191
Watermarks	192
Paper sizes	192
Paper types	193
Paper sources	193
Alternative source/paper type	194
Printing destination	194
Installable options	194
PS-specific features	194
Installing Windows printing system components	197
Introduction	197
Supported operating systems	197
System requirements	197
Font support	198
Basic fonts	198
Default fonts	198
Installation instructions	202
General installation for Windows 95, 98, Me, NT 4.0, 2000, XP, and 2003	202
Installing from the printing-system CD-ROM	202
Installing from a network or from downloaded files	202
Detailed Windows installation	202
Typical Installation dialog box sequence	202
Custom Installation	221
Product registration (HP WebReg)	223
Customization Utility for Windows	232
Silent installer	232
Customized silent installer	232
HP preconfiguration	232
Command-line silent install	232
Method 1: Command line	233
Method 2: SETUP.LST	233
Driver-only installation	233
Point and Print installation for Windows 95, 98, Me, NT 4.0, 2000, XP, and 2003	234
Setting a default printer	235
Windows 3.1x	235
Installation for Macintosh, IBM OS/2, and Linux operating systems	237
Introduction	237
System requirements	237
Macintosh	237
IBM OS/2	237
Linux	237
Macintosh	238
Macintosh component descriptions	238
HP LaserJet PPDs	238
PDEs (Mac OS X only, 10.1 and later)	238
HP LaserJet Utility	238
Install notes	238
ColorSync profiles	238
Online help	238
Screen fonts (Mac OS classic)	238
Font support	239
Installing the Macintosh printing system	242
To install the HP LaserJet printer software for the Macintosh OS	242
To set up an AppleTalk networked printer with Mac OS 8.6 through 9.x	242
To set up a printer with Mac OS X	243
To set up an IP/LPR networked printer with Mac OS 8.6 through 9.x	243
To set up a USB direct printer connection with Mac OS 8.6 through 9.x	243
Uninstalling the Macintosh printing system	243
In-box disk layout	243
Folders and files added through installation of the HP Color LaserJet 9500 software (Mac OS)	244
Mac OS Classic installation	245
Main Install dialog box sequence	245

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Symptoms of driver incompatibility in a mixed OS environment

There is no single set of symptoms to be seen when client and server printer drivers are not compatible, but common

symptoms include the clients not being able to see the proper queue configuration with respect to installed device

options and default settings. Other problems in functionality can include the inability to print in landscape or from a

specific paper tray.

When an incompatible mix of version-2 and version-3 printer drivers is present in the environment, unexpected

behavior can occur due to some of the more subtle behaviors of Point and Print that are not obvious. The following

figures illustrate an environment that contains incompatible version-2 and version-3 printer drivers. This section

examines examples of how incompatible drivers can affect printing functionality.

In the example illustrated in the following figure, there is a Windows NT 4.0 print server and a Windows 2000 print

server. The Windows 2000 client illustrated in this figure is a laptop computer user who occasionally travels between

different office locations for business.

In Event #1, at the home office, the Windows 2000 client makes a connection to the local print server. This local print

server is running Windows NT 4.0 and contains only a version-2 driver for the printer in question. Suppose, for

example, that this is the “HP LaserJet 4000 Series PCL 6” version-2 driver. The Windows 2000 client is vended this

version-2 printer driver and because client and server are both running the same printer driver, printing works as

expected.

In Event #2, the client takes a business trip to a remote site. While at the remote site, the client user needs to print and

makes a connection to a shared printer. The server for this shared printer at the remote site is hosted from a print

server that has been migrated to Windows 2000 and contains a version-3 driver, which is also the “HP LaserJet 4000

Series PCL 6” printer driver. Now, the client computer already has a printer driver named “HP LaserJet 4000 Series

PCL 6”, but it is a version-2 driver and Windows 2000 prefers to use a version-3 printer driver when it is available. So

in this case, because the print server at the remote site has a matching driver, which is version-3, the Windows 2000

client downloads this version-3 driver and now runs this printer driver.

The connection to the remote print server silently upgraded the client computers printer driver to a version-3 driver.

While still at the remote site, the client and server are both running the same printer driver and printing works as

expected. However at Event #3, when the client returns to the home office and tries to print, problems occur because

the printer driver being used on the client is not the same as that being used on the server and these two printer

drivers are incompatible with each other.

266

Print server operating system migration

Software Technical Reference ENWW