HP BladeSystem c3000 HP BladeSystem c-Class Enclosure Troubleshooting Guide
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- HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 1
Enclosure Troubleshooting Guide Abstract This document is for the person who installs, administers, and troubleshoots HP BladeSystem c-Class products. Only persons experienced in server blade technology and configuration should attempt these procedures. HP assumes you are qualified in the servicing - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 2
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 3
...25 Fan troubleshooting ...26 Power supply troubleshooting ...30 Server blade troubleshooting ...34 Partner blade troubleshooting ...41 Onboard Administrator troubleshooting 43 Interconnect module troubleshooting 47 DVD-ROM troubleshooting ...49 KVM troubleshooting ...56 Insight Display blue - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 4
...92 HP BladeSystem compatibility matrices 92 Firmware updates overview...92 Verifying firmware versions ...93 System maintenance tools ...94 Drivers ...94 ProLiant Support Packs...94 Version control...94 Operating system version support ...95 HP Smart Update Manager ...95 System Online ROM flash - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 5
by the Insight Display do not correct the issue, then use the procedures in this guide to further troubleshoot the issue. If only a remote connection is available on the enclosure, then the Insight Display can be reached through the HP Onboard Administrator GUI. If the Insight Display screen is - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 6
When troubleshooting an enclosure, be sure that the enclosure and all components are installed properly. For more information, see the HP BladeSystem c-Class Solution Overview on the HP website (http://www.hp.com/go/bladesystem/documentation). When the system is powered on and the Insight Display is - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 7
The Insight Display is powered off when the overall health is good to save the life of the Insight Display. Diagnosing the overall system health Background color Green Amber Blue Description System health is good. System health is degraded. Enclosure UID is active. Enclosure UID overrides the - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 8
: The Main Menu of the Insight Display has the following menu options: • Health Summary • Enclosure Settings • Enclosure Info • Blade or Port Info • Turn Enclosure UID on/off • View User Note • Chat Mode • USB Menu-This option is available on Onboard Administrator version 2.30 and later. • KVM Menu - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 9
errors include missing components or components installed in the wrong bay. • Configuration errors include problems with server blades and the corresponding interconnect modules. • Power errors include insufficient power for a device or the power subsystem redundancy is degraded. • Cooling errors - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 10
Insight Display to highlight and select Fix. Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 11
for one individual to handle safely. 65.8 kg to 217.7 WARNING: To reduce the risk of personal injury or damage to the equipment, kg observe local occupational health and safety requirements and guidelines for manual 145.0 lb to 480.0 material handling. lb These symbols, on power supplies or - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 12
to lift and stabilize the chassis during installation or removal. The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product. CAUTION: To properly ventilate the - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 13
Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part. For more information on static electricity or assistance with product installation, contact an authorized - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 14
wake the display. If the Insight Display does not wake within 2 minutes after rebooting, see "Troubleshooting the Insight Display (on page 16)." o If the Insight Display background color is amber and the screen is flashing, then an error exists and further action is required. To view the suggested - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 15
/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Firmware updates Download firmware updates from the following locations: • HP BladeSystem c-Class Firmware and Upgrades compatibility matrix on the HP website (http://www.hp.com/go - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 16
HP BladeSystem Insight Display troubleshooting Insight Display overview The Insight Display enables the rack technician to configure the enclosure initially. It also provides information about the health and operation of the enclosure. See the HP BladeSystem Onboard Administrator User Guide for - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 17
off, then check the power to the enclosure. Be sure that the power supplies are installed and operate properly. Complete step 1 again. • If the Onboard Administrator health LED is on, then continue to the next step. Action Check the Insight Display to be sure that no firmware updates are in progress - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 18
Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 HP BladeSystem c3000 Enclosure Insight Display action and verification Action Verify the number of OA modules installed in the enclosure. Verification If only one OA module is installed in the enclosure, continue to step 6. If two OA modules are installed - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 19
continue to the next step. If the Onboard Administrator health LED is off, then perform the following substeps: 1 Check the power to the enclosure. 2 Be sure that the power supplies are installed and are operating properly. 3 Complete step 1 again. HP BladeSystem Insight Display troubleshooting 19 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 20
If OA #X has failed, do one of the following: • If replacing OA #X with a service spare part, then continue to the next step. • If replacing OA #X with OA #Y, then continue to step 8. Action Obtain the OA1 IP settings from the enclosure administrator. HP BladeSystem Insight Display troubleshooting - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 21
the Onboard Administrator firmware, if necessary. 4 Complete the Onboard Administrator setup wizard or restore a previously saved enclosure configuration file. 5 If not using LDAP for authentication, then manually update the passwords. Action Replace the failed Onboard Administrator: 1 Install OA - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 22
Step 11 Step 12 HP BladeSystem c7000 Enclosure Insight Display action and verification Configuration Complete the configuration: 1 Log in to OA #Y using the Administrator account and the new password. 2 Verify that the standby Onboard Administrator (OA #X) firmware is the correct version. 3 Update - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 23
. 3 Remove OA #X from OA bay X. 4 Remove the spare OA tray. 5 Install the original OA tray. 6 Install OA #X in OA bay X. 7 Install OA #Y, if present. Contact an authorized service provider to complete the midplane assembly replacement (on page 66). HP BladeSystem Insight Display troubleshooting 23 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 24
the next step. For specific removal and replacement procedures, see the appropriate enclosure maintenance and service guide located on the HP website (http://www.hp.com/go/bladesystem/documentation). Insight Display error notification If an error occurs, the Onboard Administrator displays an error - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 25
(the Insight Display indicates the correct bay). For information on installing the mezzanine card, see the server-specific user guide on the Documentation CD. Power errors Power errors can occur because of insufficient power to bring up an enclosure. Power errors can occur on server blades, storage - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 26
Server blades • Storage blades • Power supplies • Interconnect modules • Onboard Administrator modules • Fans • AC power inputs To correct a device error: 1. Use the arrow buttons to navigate to Fix This, and press OK. 2. Review and complete the corrective action suggested by the Insight Display. In - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 27
the Insight Display. population rule. Access more information from Locate the server blade that has the the Onboard Administrator highest vfan sensor, or has failed and iLO 2. to complete BIOS POST. Procedures: Fan LED is flashing amber CAUTION: Some troubleshooting procedures require powering - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 28
with any of the following procedures. Virtual Connect configuration can be backed up by using Virtual Connect GUI or Virtual Connect Support Utility. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 29
not remove an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. Step Step 1 Step 2 Fan LED is solid amber action and verification - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 30
enclosure maintenance and service guide on the HP website (http://www.hp.com/go/bladesystem/documentation). For specific component LED definitions and component identification, see "Component identification (on page 73)." Symptoms: Power supply failure Symptom Initial step Required steps - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 31
not remove an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. Step Step 1 Step 2 Caution Step 3 Power supply failure action and - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 32
the service spare power supply and install the original power supply. Continue to step 14. Action Install the OA tray. Verification If all power supply power LEDs remain on and all fault LEDs remain off, then continue as indicated: • When troubleshooting an HP BladeSystem c7000 Enclosure, continue - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 33
Onboard Administrator. 2 Install the original Onboard Administrator in OA bay 1. 3 Continue to the next step. Action If troubleshooting an HP BladeSystem c7000 Enclosure: 1 Remove the Onboard Administrator. 2 Remove the OA tray. 3 Install an operational OA tray. 4 Install the Onboard Administrator - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 34
server blade user guide or maintenance and service guide on the HP website (http://www.hp.com/go/bladesystem/documentation). Symptoms: Server blade errors Error indication Initial step An Insight Display location error is - reported for this device bay. An Insight Display configuration error - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 35
button. If the server blade does not power on, then begin with step 4. A server blade does not power up. - The following conditions exist: • The power LED is amber. • The health LED is flashing amber. • The Insight Display device bay status is dark green. Troubleshoot the processor to correct the - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 36
The power LED is green. • The health LED is flashing red. • The Insight Display device bay status is bright green. Initial step Required steps No iLO 2 IP address results in The iLO 2 on this server blade has no the following conditions: IP address. • No iLO 2 web or SSH access • No enclosure - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 37
, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. For the steps in this table, use the following definitions for all variables: • Standby Onboard Administrator = Suspect OA #Y • Y = Original bay location for the standby module - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 38
reseat the OA tray. If troubleshooting an HP BladeSystem c7000 Enclosure, then continue to step 9. Verification If the server blade powers up, then the repair is complete. If the Insight Display Health Summary screen device bay status is yellow or red, then select View Alerts to view all reported - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 39
and replace it with a service spare part. If troubleshooting an HP BladeSystem c7000 Enclosure, then continue to the next step. Verification If the server blade powers up, then the original BladeSystem c3000 OA tray failed. Continue to step 13. If the Insight Display Health Summary screen device bay - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 40
the Onboard Administrator firmware, if necessary. 4 Complete the Onboard Administrator setup wizard or restore a previously saved enclosure configuration file. 5 If you are not using LDAP for authentication, then manually update the passwords. Action Install OA #Y in OA bay Y. Install a service - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 41
Insight Display steps. blade to be installed and powered off during partner blade installation. If the partner blade is installed while the partner server blade is powered up, then power down the partner server blade before powering up the partner blade. Partner blades for interconnect modules - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 42
partner blade. 3 Continue to the next step. Action If troubleshooting an HP BladeSystem c7000 Enclosure, then perform the following substeps: 1 Remove all Onboard Administrators. 2 Reseat the OA tray. 3 Install all Onboard Administrators. If troubleshooting an HP BladeSystem c3000 Enclosure, reseat - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 43
continue to step 7. • If troubleshooting an HP BladeSystem c7000 Enclosure, then continue with the next step. Action Troubleshoot the OA tray: 1 Remove all Onboard Administrators. 2 Remove the OA tray. 3 Install an operational or service spare OA tray. 4 Install all Onboard Administrators in their - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 44
If no power supply LEDs are on, then see "Power supply troubleshooting (on page 30)." If at least one power supply indicates normal LED status, then continue to the next step. Action HP BladeSystem c7000 Enclosure If the OA tray has a single Onboard Administrator installed, reseat the OA and the - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 45
HP BladeSystem c3000 Enclosure, then continue to step 6. Action If troubleshooting the HP BladeSystem c7000 Enclosure, then locate the Onboard Administrator with the Active LED illuminated. Reseat the Onboard Administrator with the Active LED illuminated. Verification Wait until the Insight Display - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 46
the next step. Action Reseat the OA tray: 1 Remove all Onboard Administrators from the OA tray. 2 Reseat the OA tray. 3 Install all Onboard Administrators in their original locations. Verification Wait until the Insight Display indicates that the Onboard Administrators have completed power-on tests - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 47
the correct version. Update the Onboard Administrator firmware, if necessary. 4 Complete the Onboard Administrator setup wizard or restore a previously saved enclosure configuration file. 5 If not using LDAP for authentication, then manually update the passwords. Interconnect module troubleshooting - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 48
all procedures suggested by the Insight Display. If the Insight Display Health Summary screen status is black, then continue to the next step. Review the low-level firmware level installed on the interconnect module as visible using the OA CLI command: show update. Update any version installed lower - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 49
troubleshooting an HP BladeSystem c3000 Enclosure, then continue to step 7. Action Replace the OA tray: 1 Remove all Onboard Administrators. 2 Remove the OA tray. 3 Install an operational OA tray. 4 Install all Onboard Administrators in their original OA bays. Verification If the interconnect module - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 50
: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 51
: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 52
icons are gray, indicating that the server blade is not connected to the DVD-ROM drive. Return to step 4. Procedures: HP BladeSystem c3000 Enclosure DVD-ROM troubleshooting CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 53
an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. Step Step 1 HP BladeSystem c3000 Enclosure DVD-ROM troubleshooting action - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 54
: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 55
OA module. Verification Use the Insight Display Health Summary screen to check the DVD-ROM drive status: • If the status is gray or green, then the repair is complete. • If the status is black, continue to step 1 of "Onboard Administrator troubleshooting (on page 43)." Enclosure troubleshooting - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 56
The procedures in this section assume that the firmware for Onboard Administrator, iLO 2, and BIOS is updated to the newest versions available. Always verify firmware versions before continuing with the steps in this section. If the c3000 enclosure KVM module is connected to an external rack KVM - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 57
: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 58
: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 59
: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 60
the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. The Onboard Administrator firmware must be a minimum of version 2.10 to support the c3000 KVM module. Step KVM module troubleshooting action and verification Step 1 Step 2 Step 3 Step - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 61
problems CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 62
in Follow the instructions on the Insight the appropriate bays. Display for proper fan locations. Install fans in the correct bay locations. Procedures: Insight Display reports blue device errors CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 63
the Onboard Administrator user guide and the iLO documentation on the HP website (http://www.hp.com/support). If an IP address was obtained for the server blade, continue to the next step. Action Verify that compatible versions of iLO, Onboard Administrator, and server blade ROMs are installed on - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 64
the Insight Display reports the newly installed device as blue, then the device bay might be defective. Contact an authorized service provider to complete the midplane assembly replacement (on page 66). Remote troubleshooting 1. Gather the OA SHOW ALL report. The HP Onboard Administrator provides - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 65
issues with 1 or 10GB PatchPanel, install the latest Patch Panel Interconnect Firmware. 7. Capture any entry in the OA syslog file referring to Saving supportdump by using the OA CLI command upload supportdump, and then send it to HP Support for analysis where needed. Enclosure troubleshooting 65 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 66
section at OA SHOW ALL to see if enough power is available to boot up all server blades. 5. Review if all optional mezzanine cards are installed properly and are aligned with the right interconnect bay. 6. Remove and reinsert the OA tray firmly. 7. If a blade server does not gain network or SAN - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 67
number, PID, and PDU type, if a midplane assembly replacement is detected. This firmware feature requires that the original Onboard Administrator modules and all original fans be reinstalled along with all power supplies before installing any other blade or interconnect module. All power supply - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 68
the Insight Display must be moved in front of that power supply bay to enable the other power supplies to be removed or extended. 5. Remove the enclosure fans. 6. Remove the interconnect switches and Pass-Thru modules. 7. Remove the Onboard Administrator modules. 8. Remove the Onboard Administrator - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 69
the guide pin and the screw mount and screw the Insight Display signal pass-thru board to the rear cage assembly. Verifying the enclosure serial number CAUTION: Failure to complete the following procedure might cause inaccurate or incomplete information to appear in HP SIM and Onboard Administrator - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 70
to step 3 to manually update the enclosure identity using the Onboard Administrator CLI. 3. Use the Onboard Administrator service port address found on the Insight Display Enclosure Info screen to log in to the Onboard Administrator CLI with the Administrator local account password using one of - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 71
enclosure: -Power supplies -Fans -Onboard Administrator -OA tray 2 Power up the enclosure. Verification When the Insight Display indicates that the Onboard Administrator has completed all power-on tests, continue to the next step. Action Update the PID and serial numbers (unnecessary if OA firmware - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 72
number update using the following OA CLI command: set enclosure PDU_type X Where X represents 1, 2, 3, or 4 according to the power setup: • 1 for single-phase power • 2 for three-phase power, North America • 3 for three-phase power, international • 4 for DC power Action Install all server blades - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 73
identification HP BladeSystem c7000 Enclosure components Enclosure front components Item 1 2 3 4 5 6 7 8 9 10 Description Device bays* Air intake slot (Do not block.) Power supply bay 1 Power supply bay 2 Power supply bay 3 Power supply bay 4 Insight Display Power supply bay 5 Power supply bay - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 74
bay numbering Each enclosure requires interconnects to provide network access for data transfer. Interconnects reside in bays located on the rear of the enclosure. Be sure to review device bay numbering to determine which external network connections on the interconnects are active. IMPORTANT: When - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 75
Power supply LEDs Power LED 1 (green) Off On Off Fault LED 2 (amber) Off Off On Power supply bay numbering Condition No AC power to the power supply Normal Power supply failure Component identification 75 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 76
HP BladeSystem Insight Display Insight Display overview The Insight Display enables the rack technician to configure the enclosure initially. It also provides information about the health and operation of the enclosure. See the HP BladeSystem Onboard Administrator User Guide for additional - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 77
HP BladeSystem Insight Display components Item 1 2 3 4 5 6 Description Insight Display screen Left arrow button Right arrow button OK button Down arrow button Up arrow button Function Displays Main Menu error messages and instructions Moves the menu or navigation bar selection left one position - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 78
Enclosure rear components Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Description Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Interconnect bay 2 Interconnect bay 4 Interconnect bay 6 Interconnect bay 8 Onboard Administrator bay 2 OA tray Power supply exhaust vent (do not - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 79
Interconnect bay numbering To support network connections for specific signals, install the interconnect module into the appropriate bay. Server blade signal NICs 1, 2, 3, and 4 (embedded) Mezzanine 1 Mezzanine 2 Mezzanine 3 Interconnect bay number 1, 2 3, 4 5, 6 and then 7, 8 7, 8 and then 5, 6 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 80
4 Description Onboard Administrator bay 1 Onboard Administrator bay 2 (redundant, if used) Enclosure link-up port Enclosure link-down port Onboard Administrator LEDs and buttons Item 1 2 3 Description Onboard Administrator UID LED Enclosure UID LED and UID button Onboard Administrator active LED - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 81
Item 4 5 Description Onboard Administrator health LED Onboard Administrator reset button Fan bay numbering Fan LED LED color Solid green Solid amber Flashing amber Fan status The fan is working. The fan has failed. See the Insight Display screen. Component identification 81 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 82
/DVD-ROM drive (optional) Onboard Administrator tray (reserved for future use) Insight Display Onboard Administrator tray containing Onboard Administrator 1. Device bay numbering Each enclosure requires interconnects to provide network access for data transfer. Interconnects reside in bays located - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 83
Full-height device bay numbering Half-height device bay numbering Component identification 83 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 84
HP BladeSystem Insight Display components Item 1 2 3 4 5 6 Description Insight Display screen Left arrow button Right arrow button OK button Down arrow button Up arrow button Function Displays Main Menu error messages and instructions Moves the menu or navigation bar selection left one position - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 85
Item 2 3 4 Description Onboard Administrator bay 2 (redundant, if used) Enclosure link-up port Enclosure link-down port Accessing the Insight Display on the HP BladeSystem c3000 Enclosure 1. To access the Insight Display, push on the exposed end. 2. Pull the Insight Display out of the chassis to - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 86
3. Rotate the Insight Display 90 degrees to view the display. Enclosure rear components Item 1 2 3 4 5 6 7 8 Description KVM module bay Interconnect bay 1 Fan bays ("Fan bay numbering" on page 87) Interconnect bay 2 Enclosure link-down port Enclosure link-up port Onboard Administrator 1/iLO port - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 87
Item 9 10 11 Description Power supply bays ("Power supply bay numbering" on page 88) Interconnect bay 4 Interconnect bay 3 Fan bay numbering Fan LEDs LED color Solid green Solid amber Flashing amber Fan status The fan is working. The fan has failed. See the Insight Display screen. Component - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 88
Power supply bay numbering Power supply LED Power LED Off Green Green Off Status No AC power to power supply units AC is present. Standby output is on, output is disabled. AC is present. Standby output is on, power supply DC output is on and OK. Power supply failure (includes overvoltage and - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 89
Interconnect bay numbering To support network connections for specific signals, install the interconnect module in the appropriate bay. Server blade signal NICs 1, 2, 3, and 4 (embedded) Mezzanine 1 Mezzanine 2 Mezzanine 3 Interconnect bay number 1 Interconnect bay label Notes - 2 Four port - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 90
tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 91
interface • From within HP Insight Diagnostics (on page 90) • From within the Onboard Administrator GUI For more information, see the HP BladeSystem Onboard Administrator User Guide on the HP website (http://www.hp.com/go/bladesystem/documentation). • From the Onboard Administrator CLI See the HP - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 92
.hp.com/products/blades/components/vc-compmatrix.html) • BladeSystem Matrix - Compatibility (http://www.hp.com/go/matrixcompatibility) Firmware updates overview 1. Verify the BladeSystem firmware version using the Onboard Administrator. For more information, see "Verifying firmware versions (on page - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 93
Firmware Summary provides firmware version information for blades, iLOs, interconnects, and Onboard Administrators. Using CLI: The show FRU or show OA info all commands provide firmware version information. o HP BladeSystem c7000 Enclosure and HP BladeSystem c3000 Enclosure Insight Display firmware - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 94
System maintenance tools Drivers IMPORTANT: Always perform a backup before installing or updating device drivers. The server blade includes new hardware that may not have driver support on all OS installation media. If you are installing a SmartStart-supported OS, use the SmartStart software and - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 95
the necessary system files, option ROM image files, and the configuration files required to upgrade the ROM firmware. This procedure is most effective when flashing the ROM on a small number of servers located in close proximity. To flash the ROM using ROMPaq: 1. Download the system ROMPaq utility - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 96
server blade documentation or the HP website (http://www.hp.com/support). ROM Update Utility The ROM update utility is being replaced by the HP Smart Update Manager (on page 95). The ROM Update Utility is offline ROM flash technology. To access the ROM Update Utility: 1. Boot the server from one of - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 97
replacement part is required to address a system problem. The specialist will also determine whether you can replace the part. • For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support). Server information you - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 98
drivers installed o Verification of latest ROM/BIOS o Verification of latest firmware on array controllers and drives • Results from attempts to clear NVRAM • Onboard Administrator SHOW ALL report o OA CLI: execute command: SHOW ALL o OA GUI: Enclosure information>enclosure settings>configuration - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 99
o Event logs o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem o IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 100
Whether the operating system was factory installed • Operating system version number • Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF, and the system directory • A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 101
system version number • Type of installation selected: Interactive, WebStart, or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: o DU number o List - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 102
Line Interface DHCP Dynamic Host Configuration Protocol DNS domain name system DU driver update EBIPA Enclosure Bay IP Addressing FRU field replaceable unit HP SIM HP Systems Insight Manager I/O input/output iLO Integrated Lights-Out iLO 2 Integrated Lights-Out 2 IML Integrated Management Log - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 103
Access Protocol MAC Media Access Control NIC network interface card NVRAM non-volatile memory OA Onboard Administrator PDU power distribution unit PID product ID POST Power-On Self Test PSP ProLiant Support Pack SNMP Simple Network Management Protocol SSH Secure Shell UID unit identification - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 104
USB universal serial bus VCSU Virtual Connect Support Utility Acronyms and abbreviations 104 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 105
enclosure LEDs 73, 78 enclosure troubleshooting 6, 24 enclosure, configuring 16 enclosure, diagnosing problems 6 errors 24, 25 errors, configuration 24 errors, cooling 25 errors, device failure 25 errors, fan 25 errors, Insight Display 24 errors, installation 24 errors, location 24 errors, power - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 106
troubleshooting procedure 27, 28, 29 fan troubleshooting, symptoms 26 fans 26, 87 features 73 firmware compatibility matrix, HP BladeSystem 92 firmware compatibility matrix, virtual connect 92 firmware maintenance 92, 93 firmware, updating 15, 92 firmware, upgrading 15 firmware, version 92, 93 flash - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 107
43, 44 Onboard Administrator troubleshooting, procedures 44 Online ROM Flash Component Utility 95 operating systems 95, 98 overview, HP BladeSystem Insight Display 16 P partner blade troubleshooting 41, 42 partner blade troubleshooting, procedures 42 phone numbers 97 power cord 11 power errors 25 - HP BladeSystem c3000 | HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 108
blades 41, 42 troubleshooting, power supply 30, 31 troubleshooting, remote 64 troubleshooting, server blade 34, 37 troubleshooting, server blade symptoms 34 U UID LED 16, 80 updating the firmware 92 upgrades compatibility matrix 92 USB drive key 95 using this guide 5 utilities 90 V VCA (Version
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HP BladeSystem c-Class Enclosure
Troubleshooting Guide
Abstract
This document is for the person who installs, administers, and troubleshoots HP BladeSystem c-Class products. Only persons experienced in server
blade technology and configuration should attempt these procedures. HP assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 460224-003
May 2011
Edition: 3