HP BladeSystem c3000 HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 47

Interconnect module troubleshooting, Symptoms: Interconnect module errors

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Step Onboard Administrator errors action and verification Configuration When the IP address is updated for the new Onboard Administrator, then the hardware repair is complete. To complete the configuration, perform the following steps: 1 If the OA1 IP address is 0.0.0.0 and is set for DHCP, then have the network administrator modify the DHCP server configuration to add the new OA MAC address. The OA MAC address is found in the new OA default DNS name. 2 Log in to the new Onboard Administrator using the Administrator account and the new password. 3 Verify that the Onboard Administrator firmware is the correct version. Update the Onboard Administrator firmware, if necessary. 4 Complete the Onboard Administrator setup wizard or restore a previously saved enclosure configuration file. 5 If not using LDAP for authentication, then manually update the passwords. Interconnect module troubleshooting Interconnect modules, including switches, pass-thrus, and aggregation modules, interact with the enclosure for management, power, and cooling. This section describes how to diagnose problems that occur during the interaction between interconnect modules and the enclosure. Insert interconnect blanks when interconnect slots are not used. For specific interconnect module troubleshooting procedures, see the component documentation. For specific component LED definitions and component identification, see "Component identification (on page 73)." Symptoms: Interconnect module errors Symptom Initial step The Insight Display reports error - on suspect interconnect module. An interconnect module does not power up. Interconnect modules are always powered up. However, if a port is unused or would present a configuration error, the port is disabled by the Onboard Administrator. An interconnect port not functioning properly. Required steps To correct the issue, follow the Insight Display steps. Begin with step 1. For troubleshooting information, see the interconnect module documentation. Procedures: Interconnect module errors CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. Enclosure troubleshooting 47

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Enclosure troubleshooting 47
Step
Onboard Administrator errors action and verification
Configuration
When the IP address is updated for the new Onboard Administrator, then the hardware
repair is complete.
To complete the configuration, perform the following steps:
1
If the OA1 IP address is 0.0.0.0 and is set for DHCP, then have the network
administrator modify the DHCP server configuration to add the new OA MAC address.
The OA MAC address is found in the new OA default DNS name.
2
Log in to the new Onboard Administrator using the Administrator account and the new
password.
3
Verify that the Onboard Administrator firmware is the correct version. Update the
Onboard Administrator firmware, if necessary.
4
Complete the Onboard Administrator setup wizard or restore a previously saved
enclosure configuration file.
5
If not using LDAP for authentication, then manually update the passwords.
Interconnect module troubleshooting
Interconnect modules, including switches, pass-thrus, and aggregation modules, interact with the enclosure
for management, power, and cooling. This section describes how to diagnose problems that occur during the
interaction between interconnect modules and the enclosure.
Insert interconnect blanks when interconnect slots are not used.
For specific interconnect module troubleshooting procedures, see the component documentation.
For specific component LED definitions and component identification, see "Component identification (on
page
73
)."
Symptoms: Interconnect module errors
Symptom
Initial step
Required steps
The Insight Display reports error
on suspect interconnect module.
—
To correct the issue, follow the Insight
Display steps.
An interconnect module does
not power up.
Interconnect modules are always
powered up. However, if a port is
unused or would present a
configuration error, the port is
disabled by the Onboard
Administrator.
Begin with step 1.
An interconnect port not
functioning properly.
For troubleshooting information, see
the interconnect module
documentation.
Procedures: Interconnect module errors
CAUTION:
Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.