HP BladeSystem c3000 HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 34

Server blade troubleshooting, Symptoms: Server blade errors

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Step Step 14 Power supply failure action and verification Verification If the Onboard Administrator health LEDs are green, then the OA tray failed. Continue to the next step. If the power supply fault LEDs are on, then the original OA tray did not fail. Remove all Onboard Administrators and the current OA tray. Install the original OA tray and the Onboard Administrators in the original locations. Continue to the next. Action Contact an HP authorized service provider to complete the midplane assembly replacement (on page 66). Handover in this engagement process an Onboard Administrator SHOW ALL report. Server blade troubleshooting Server blades interact with the enclosure power, cooling, and management infrastructure. This section describes how to troubleshoot a server blade failure inside the enclosure. Other server blade troubleshooting applies to problems that do not involve the enclosure. For all removal and replacement procedures used in this document, see the appropriate server blade maintenance and service guide on the HP website (http://www.hp.com/go/bladesystem/documentation). For specific component LED definitions and component identification, see "Component identification (on page 73)." For server blade LED definitions and component identification, see the server blade user guide or maintenance and service guide on the HP website (http://www.hp.com/go/bladesystem/documentation). Symptoms: Server blade errors Error indication Initial step An Insight Display location error is - reported for this device bay. An Insight Display configuration error - is reported for this device bay. An Insight Display power error is - reported for this device bay. An Insight Display cooling error is - reported for this device bay. An Insight Display device error is - reported for this device bay. A server blade does not power up. - All server blade LEDs are off. Required steps To correct the issue, follow the Insight Display steps. To correct the issue, follow the Insight Display steps. To correct the issue, follow the Insight Display steps. To correct the issue, follow the Insight Display steps. If the Insight Display reports a server blade thermal warning, then check the iLO 2 IML log for specific thermal zone reporting issues. Check that area of the server blade for obstructions and for proper heatsink installation. Examine the reported server blade power LED and health LED. Follow the steps indicated for the specific symptom in this table. Begin with step 1. Enclosure troubleshooting 34

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Enclosure troubleshooting 34
Step
Power supply failure action and verification
Verification
If the Onboard Administrator health LEDs are green, then the OA tray failed. Continue to
the next step.
If the power supply fault LEDs are on, then the original OA tray did not fail. Remove all
Onboard Administrators and the current OA tray. Install the original OA tray and the
Onboard Administrators in the original locations. Continue to the next.
Step 14
Action
Contact an HP authorized service provider to complete the midplane assembly
replacement (on page
66
).
Handover in this engagement process an Onboard Administrator SHOW ALL report.
Server blade troubleshooting
Server blades interact with the enclosure power, cooling, and management infrastructure. This section
describes how to troubleshoot a server blade failure inside the enclosure. Other server blade troubleshooting
applies to problems that do not involve the enclosure.
For all removal and replacement procedures used in this document, see the appropriate server blade
maintenance and service guide on the HP website (
).
For specific component LED definitions and component identification, see "Component identification (on
page
73
)." For server blade LED definitions and component identification, see the server blade user guide or
maintenance and service guide on the HP website (
).
Symptoms: Server blade errors
Error indication
Initial step
Required steps
An Insight Display location error is
reported for this device bay.
—
To correct the issue, follow the Insight
Display steps.
An Insight Display configuration error
is reported for this device bay.
—
To correct the issue, follow the Insight
Display steps.
An Insight Display power error is
reported for this device bay.
—
To correct the issue, follow the Insight
Display steps.
An Insight Display cooling error is
reported for this device bay.
—
To correct the issue, follow the Insight
Display steps.
If the Insight Display reports a server
blade thermal warning, then check the
iLO 2 IML log for specific thermal zone
reporting issues. Check that area of
the server blade for obstructions and
for proper heatsink installation.
An Insight Display device error is
reported for this device bay.
—
Examine the reported server blade
power LED and health LED. Follow the
steps indicated for the specific
symptom in this table.
A server blade does not power up.
All server blade LEDs are off.
—
Begin with step 1.