HP BladeSystem c3000 HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 101
Sun Solaris operating systems, Which software group selected for installation: End User Support
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Sun Solaris operating systems Collect the following information: • Operating system version number • Type of installation selected: Interactive, WebStart, or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: o DU number o List of drivers in the DU diskette • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages • Printouts or electronic copies (to e-mail to a support technician) of: o /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname) o /var/adm/messages o /etc/vfstab o /usr/sbin/prtconf Contacting HP 101