HP BladeSystem c3000 HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 55

External DVD-ROM troubleshooting action and verification, If the DVD-ROM drive tray opened

Get HP BladeSystem c3000 PDF manuals and user guides View all HP BladeSystem c3000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 55 highlights

Step Step 2 Step 3 Step 4 Step 5 Step 6 External DVD-ROM troubleshooting action and verification Verification If no indication of power to the DVD-ROM drive exists and the Insight Display does not detect a DVD-ROM drive, then continue to the next step. If the DVD-ROM drive tray opened, and the Insight Display Health Summary DVD-ROM status is gray, continue to step 1 of "Procedures: Enclosure DVD-ROM troubleshooting (on page 50)." Action Replace the DVD-ROM drive power supply with a known-working power supply, and then retest the DVD-ROM drive connections. Verification If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair is complete. If the Insight Display Health Summary screen does not detect a DVD-ROM drive, continue to the next step. Action Replace the USB cable with a known-working cable, and then retest the DVD-ROM drive connections. Verification If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair is complete. If the Insight Display Health Summary screen does not detect a DVD-ROM drive, continue to the next step. Action Replace the DVD-ROM drive with a known-working DVD-ROM drive, and then then retest the DVD-ROM drive connections. Verification If the Insight Display Health Summary screen detects a DVD-ROM drive, then replace the DVD-ROM to complete the repair. If a known-working DVD-ROM drive still does not operate properly, continue to the next step. Action Check the enclosure for a redundant OA module. Verification If a redundant OA module is installed, continue to the next step. If a redundant OA module is not installed, continue to step 7. Action Connect the DVD-ROM drive to the standby OA module: 1 Disconnect the DVD-ROM drive USB cable from the active OA USB connector. 2 Connect the DVD-ROM drive USB cable to the standby OA USB connector. 3 Remove the active OA module. Verification Use the Insight Display Health Summary screen to check the DVD-ROM drive status: • If the status is gray or green, then the repair is complete. • If the status is black, continue to step 1 of "Onboard Administrator troubleshooting (on page 43)." Enclosure troubleshooting 55

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
Enclosure troubleshooting 55
Step
External DVD-ROM troubleshooting action and verification
Verification
If no indication of power to the DVD-ROM drive exists and the Insight Display does not
detect a DVD-ROM drive, then continue to the next step.
If the DVD-ROM drive tray opened, and the Insight Display Health Summary DVD-ROM
status is gray, continue to step 1 of "Procedures: Enclosure DVD-ROM troubleshooting (on
page
50
)."
Step 2
Action
Replace the DVD-ROM drive power supply with a known-working power supply, and then
retest the DVD-ROM drive connections.
Verification
If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair is
complete.
If the Insight Display Health Summary screen does not detect a DVD-ROM drive, continue
to the next step.
Step 3
Action
Replace the USB cable with a known-working cable, and then retest the DVD-ROM drive
connections.
Verification
If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair is
complete.
If the Insight Display Health Summary screen does not detect a DVD-ROM drive, continue
to the next step.
Action
Replace the DVD-ROM drive with a known-working DVD-ROM drive, and then then retest
the DVD-ROM drive connections.
Verification
If the Insight Display Health Summary screen detects a DVD-ROM drive, then replace the
DVD-ROM to complete the repair.
If a known-working DVD-ROM drive still does not operate properly, continue to the next
step.
Step 5
Action
Check the enclosure for a redundant OA module.
Verification
If a redundant OA module is installed, continue to the next step.
If a redundant OA module is not installed, continue to step 7.
Step 6
Action
Connect the DVD-ROM drive to the standby OA module:
1
Disconnect the DVD-ROM drive USB cable from the active OA USB connector.
2
Connect the DVD-ROM drive USB cable to the standby OA USB connector.
3
Remove the active OA module.
Verification
Use the Insight Display Health Summary screen to check the DVD-ROM drive status:
•
If the status is gray or green, then the repair is complete.
•
If the status is black, continue to step 1 of "Onboard Administrator troubleshooting (on
page
43
)."