HP BladeSystem c3000 HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 49
DVD-ROM troubleshooting, Symptoms: DVD-ROM errors
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Step Step 6 Step 7 Interconnect module errors action and verification Verification If the interconnect module health LED is green, then the Onboard Administrator failed. The repair is complete. If the interconnect module health LED is off, then the suspect Onboard Administrator is not causing the error. • If troubleshooting an HP BladeSystem c7000 Enclosure, then continue to the next step. • If troubleshooting an HP BladeSystem c3000 Enclosure, then continue to step 7. Action Replace the OA tray: 1 Remove all Onboard Administrators. 2 Remove the OA tray. 3 Install an operational OA tray. 4 Install all Onboard Administrators in their original OA bays. Verification If the interconnect module health LED is green, then the OA tray failed. The repair is complete. If the interconnect module health LED is off, then continue to the next step. Action Contact an HP authorized service provider to complete the midplane assembly replacement (on page 66). DVD-ROM troubleshooting For DVD-ROM information, see the DVD-ROM documentation. For specific component LED definitions and component identification, see "Component identification (on page 73)." Symptoms: DVD-ROM errors The procedures in this section assume that the firmware for Onboard Administrator, iLO 2, and BIOS is updated to the newest versions available. Always verify firmware versions before proceeding with the steps in this section. To use the internal DVD-ROM drive, be sure that the front USB connector is enabled. Some HP BladeSystem c3000 Enclosures may be configured in one of the following ways: • The front USB connector on the Onboard Administrator module and the internal DVD-ROM drive are enabled and the rear USB connectors are disabled. • The rear USB connectors on the KVM module are enabled and the front USB connector and internal DVD-ROM drive are disabled. Symptom Initial step Cannot connect the DVD-ROM drive to - a server blade in an HP BladeSystem c-Class enclosure. The DVD-ROM drive tray does not - open when the eject button is pressed. Required steps Follow the steps in "Procedures: Enclosure DVD-ROM troubleshooting (on page 50)." Follow the steps in "Procedures: DVD-ROM drive troubleshooting (on page 51)." Enclosure troubleshooting 49