HP C3941A HP LaserJet 5L - Printer User's Manual - Page 49

Table 6-1, Troubleshooting, and Problem Solving

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Troubleshooting 6 and Problem Solving Table 6-1 Solving Printer Problems (Continued) Symptom Possible Cause Solutions Both the Data (middle) Light and the Ready (bottom) Light are on steadily (not blinking). There is unprinted data in the printer. (Your software did not send an "end of job" or "form feed" command.) Briefly press and release the Front Panel Button to print the rest of the data. The Data (middle) Light is blinking. The printer is in Manual Feed mode. Make sure correct paper is loaded into printer. Briefly press and release the Front Panel Button to resume printing. All the printer's lights are off The printer is unplugged and the printer does not from the power source. respond when you attempt to wake it up. The printer has malfunctioned. Check the power cord connections and power source. Try a different outlet. Refer to the Support Page on the inside front cover for support options available. All the printer's lights are on. The printer has a hardware Disconnect the printer from its power source and reconnect it error. after a 15 minute wait. If all three lights come back on, contact your HP authorized service representative. All three printer lights are flashing at once. The printer is feeding multiple sheets or jams frequently. If you have added a memory card to your printer, remove it and check light status. See Appendix D for adding and removing printer memory cards. Incompatible Memory Card. Remove incompatible memory card and replace with a 1,2,4, or 8 Mb, 70 nsec or faster (such as 50 nsec) memory card. Paper was added to the Remove the paper from the Paper Input Bin Tap the sides of Paper Input Bin incorrectly. the stack together and reinsert into the bin. The Paper Input Bin is too Remove some of the paper. The Paper Input Bin can hold full. up to 100 sheets of regular weight paper or 10 envelopes. More than one sheet was Add only one sheet at a time into the Single Sheet Input Slot. added into the Single Sheet If printing more than one sheet of the same type of media, Input Slot. try using the Paper Input Bin. Paper was poorly cut by the Although fanning the paper is not generally recommended, it manufacturer and is may be an effective way to decrease multi-feeds if the paper sticking together. was poorly cut by the manufacturer and is sticking together. You may also try turning the paper around to feed the opposite end first. The paper does not meet Try another kind of paper. See the paper specifications in HP's specifications for print Appendix B. media. The output capacity was exceeded in the Paper Output Bin or Front Output Slot. Do not allow more than 100 sheets of 20 lb. bond weight paper (less for heavier media) to stack in the Paper Output Bin. Do not allow more than 1 transparency or 20 sheets of other media to stack up in front of the Front Output Slot. EN Troubleshooting and Problem Solving 6-7

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Symptom
Possible Cause
Solutions
Both the Data (middle) Light
and the Ready (bottom) Light
are on steadily (not blinking).
There is unprinted data in
the printer. (Your software
did not send an “end of job”
or “form feed” command.)
Briefly press and release the Front Panel Button to print the
rest of the data.
The Data (middle) Light is
blinking.
The printer is in Manual
Feed mode.
Make sure correct paper is loaded into printer.
Briefly press
and release the Front Panel Button to resume printing.
All the printer’s lights are off
and the printer does not
respond when you attempt to
wake it up.
The printer is unplugged
from the power source.
Check the power cord connections and power source.
Try a
different outlet.
The printer has
malfunctioned.
Refer to the Support Page on the inside front cover for
support options available.
All the printer’s lights are on.
The printer has a hardware
error.
Disconnect the printer from its power source and reconnect it
after a 15 minute wait.
If all three lights come back on,
contact your HP authorized service representative.
If you have added a memory card to your printer, remove it
and check light status.
See Appendix D for adding and
removing printer memory cards.
All three printer lights are
flashing at once.
Incompatible Memory Card.
Remove incompatible memory card and replace with a 1,2,4,
or 8 Mb, 70 nsec or faster (such as 50 nsec) memory card.
The printer is feeding
multiple sheets or
jams
frequently.
Paper was added to the
Paper Input Bin incorrectly.
Remove the paper from the Paper Input Bin
Tap the sides of
the stack together and reinsert into the bin.
The Paper Input Bin is too
full.
Remove some of the paper.
The Paper Input Bin can hold
up to 100 sheets of regular weight paper or 10 envelopes.
More than one sheet was
added into the Single Sheet
Input Slot.
Add only one sheet at a time into the Single Sheet Input Slot.
If printing more than one sheet of the same type of media,
try using the Paper Input Bin.
Paper was poorly cut by the
manufacturer and is
sticking together.
Although fanning the paper is not generally recommended, it
may be an effective way to decrease multi-feeds if the paper
was poorly cut by the manufacturer and is sticking together.
You may also try turning the paper around to feed the
opposite end first.
The paper does not meet
HP’s specifications for print
media.
Try another kind of paper.
See the paper specifications in
Appendix B.
The output capacity was
exceeded in the Paper
Output Bin or Front Output
Slot.
Do not allow more than 100 sheets of 20 lb. bond weight
paper (less for heavier media) to stack in the Paper Output
Bin. Do not allow more than 1 transparency or 20 sheets of
other media to stack up in front of the Front Output Slot.
Table 6-1
Solving Printer Problems (Continued)
6
Troubleshooting
and Problem Solving
EN
Troubleshooting and Problem Solving
6-7