HP CQ2009F Troubleshooting and Maintenance Guide - Page 13

CD and DVD Drives (continued) Symptom Possible solution I cannot create (burn) a disc. (continued) The recording software may not let you add a track if it exceeds the available space on your disc. You can make space available by removing one or more tracks from the list before recording the files to disc. Close all software programs and windows before recording. Make sure you have enough space available on your hard disk drive to store a temporary copy of the content. If you are on a network, copy the files from a network drive to your hard disk drive first, and then record them to disc. Close all programs and windows and then restart your PC. I cannot add data to a DVD. Make sure you set the correct recording option (append or add data files) in your DVD burning software. I cannot play a music CD on Use a CD-R disc, not a CD-RW disc. a home stereo. Try a different brand of disc, or check to see if the brand of disc works with your stereo. Refer to the documentation that came with your stereo or CD player, and check the manufacturer Web site. Use a CD instead of a DVD. Audio files on a DVD can be played on your PC, but you cannot create a music DVD to be played in a home CD player. Convert .mp3 or .wma audio files to .wav or .cda music files before burning them to a disc. Titles of music tracks are not displayed for the CD. The PC must be connected to the Internet for the artist, title, and track information to appear when playing music CDs. This information is not recorded on the disc. Track information may not be available for every CD. An error message appears when capturing video. You may need to select the capture device if your PC has both an analog and a digital video capture device. Refer to the Help menu in the video capture program to find out how to change the video device selection. I cannot play a DVD movie on a DVD player. Your DVD player cannot play video files recorded onto the DVD as data files. To play a movie properly, use a video recording program. Some video files may be viewed on a PC, but not on a home DVD video player. PC Troubleshooting and Maintenance Guide (features may vary by model) 9