HP CQ2009F Troubleshooting and Maintenance Guide - Page 23

Repairing Software Problems Your computer uses the operating system and installed software programs during normal operation. If your computer works improperly or stops because of the software, you may be able to repair it. Some software repairs are as simple as restarting your computer and others require performing a system recovery from files on your hard disk drive. NOTE: You must perform the computer repair methods in the order described in this document. Software Repair Overview This section lists the available methods of fixing your computer if you are experiencing software problems. The sections that follow provide detailed instructions for each method. You must perform the procedures in the order listed in this overview: 1 Restarting Your Computer 2 Turning Off Your Computer 3 Updating Drivers 4 Microsoft® System Restore 5 Software Program and Hardware Driver Reinstallation 6 System Recovery NOTE: If you are replacing a hard disk drive, you only need to perform the system recovery from the System Recovery Discs. Restarting Your Computer Restarting is the simplest repair method for your computer. When you restart, the computer reloads the operating system and software into its memory. To restart your computer: 1 Close all open programs and windows. 2 Click Start. 3 Click Turn Off Computer. 4 Choose Restart and click OK. PC Troubleshooting and Maintenance Guide (features may vary by model) 19