HP DL785 HP ProLiant DL785 G5 and G6 Servers - Maintenance and Service Guide, - Page 57

Troubleshooting the system using port 85 codes, Processor-related port 85 codes

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by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware. Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality for: • POST • RBSU • Diagnostics • DOS • Operating environments which do not provide native USB support For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Troubleshooting the system using port 85 codes For example, if the port 85 code displays "31h," see "Processor-related port 85 codes" (page 57) for more information. Port 85 code 3xh 4xh 6xh All other codes, including 00h, 01h, and 5xh Description Port 85 codes in this format indicate processor-related errors. See "Processor-related port 85 codes" (page 57) for more information. Port 85 codes in this format indicate memory-related errors. See "Memory-related port 85 codes" (page 58) for more information. Port 85 codes in this format indicate expansion board-related errors. See "Expansion board-related port 85 codes" (page 58) for more information. Port 85 codes in this range cover several areas. See "Miscellaneous port 85 codes" (page 59) for more information. Processor-related port 85 codes Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot processor-related error codes: 1. Bring the server to base configuration by removing all components that are not required by the server to complete POST. This process can include removing all: • "Expansion boards" (page 42) • "Processors" (page 30) IMPORTANT: The server requires a minimum of processor memory cells 1, 2, 7, 8 and the cell filler populated with the minimum number of processors and DIMMs at all times or the server does not function properly. • "DIMMs" (page 36) • "SAS hard drives" (page 37) • Peripheral devices 2. Reseat the processor in socket 1. Troubleshooting the system using port 85 codes 57

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by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the
version of the hardware.
Legacy USB support provides USB functionality in environments where USB support is normally
not available. Specifically, HP provides legacy USB functionality for:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
(
).
Troubleshooting the system using port 85 codes
For example, if the port 85 code displays "31h," see
“Processor-related port 85 codes” (page 57)
for more information.
Description
Port 85 code
Port 85 codes in this format indicate processor-related
errors. See
“Processor-related port 85 codes” (page 57)
for more information.
3xh
Port 85 codes in this format indicate memory-related
errors. See
“Memory-related port 85 codes” (page 58)
for
more information.
4xh
Port 85 codes in this format indicate expansion
board-related errors. See
“Expansion board-related port
85 codes” (page 58)
for more information.
6xh
Port 85 codes in this range cover several areas. See
“Miscellaneous port 85 codes” (page 59)
for more
information.
All other codes, including 00h, 01h, and 5xh
Processor-related port 85 codes
Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh.
IMPORTANT:
Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot processor-related error codes:
1.
Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
•
“Expansion boards” (page 42)
•
“Processors” (page 30)
IMPORTANT:
The server requires a minimum of processor memory cells 1, 2, 7, 8 and
the cell filler populated with the minimum number of processors and DIMMs at all
times or the server does not function properly.
•
“DIMMs” (page 36)
•
“SAS hard drives” (page 37)
•
Peripheral devices
2.
Reseat the processor in socket 1.
Troubleshooting the system using port 85 codes
57