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HP Designjet T620 HP Designjet T620 Printer Series - Users Guide - Page 147

Printhead status messages, Missing, Test printhead separately, Reseat, Replace, Replacement incomplete

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Printhead status messages These are the possible printhead status messages: ● OK: the printhead is working normally, with no known problems ● Missing: there is no printhead present, or it is not correctly installed in the printer. ● Test printhead separately: you are recommended to test the printheads individually to find the failing printhead. Remove all the printheads and insert them alone one by one, closing the latch and the carriage cover after every insertion. The front-panel display indicates the failing one showing the reseat or replace message. ● Reseat: you are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical connections, see The front-panel display recommends reseating or replacing a printhead on page 139. If that fails, replace the printhead with a new printhead, see Remove a printhead on page 88 and Insert a printhead on page 91. ● Replace: the printhead is failing. Replace the printhead with a working printhead, see Remove a printhead on page 88 and Insert a printhead on page 91. ● Replacement incomplete: a printhead replacement process has not completed successfully, relaunch the replacement process and let it finish completely (it is not needed to change the printheads). ● Remove: the printhead is not a suitable type for use in printing. Ink system issues 144 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW

Section	Page
Introduction	10
Safety precautions	11
HP Start-Up Kit	11
Using this guide	11
Introduction	11
Use and maintenance	11
Troubleshooting	12
Accessories, support and specifications	12
Glossary	12
Index	12
Warnings and Cautions	12
The printer's main features	13
The printer's main components	13
Front view	14
Rear view	15
The front panel	15
Printer software	17
The printer's internal prints	17
Installing the software	18
Choose which connection method to use	19
Connect directly to a computer (Windows)	19
Printer sharing considerations	20
Connect to a network (Windows)	20
Uninstall the printer software (Windows)	21
Connect directly to a computer (Mac OS)	21
Sharing the printer	21
Connect to a network (Mac OS)	22
Bonjour/Rendezvous connection	22
Uninstall the printer software (Mac OS)	22
Setting up the printer	24
Introduction	25
Turn alerts on and off	25
Set Windows driver preferences	25
Personalizing the printer	26
Turn the printer on and off	27
Change the language of the front-panel display	28
Access the HP Printer Utility	28
Access the Embedded Web Server	28
Change the language of the HP Printer Utility	29
Change the language of the Embedded Web Server	29
Change the sleep mode setting	29
Turn the buzzer on and off	29
Change the front-panel display contrast	30
Change the units of measurement	30
Configure network settings	30
Change the graphic language setting	30
Paper handling	32
General advice	33
Load a roll onto the 24-inch spindle	33
Load a roll onto the 44-inch spindle	35
Load a roll into the 24-inch printer	37
Easy loading procedure	38
Paper menu procedure	40
Load a roll into the 44-inch printer	41
Easy loading procedure	42
Unload paper key procedure with paper on the roll	42
Paper menu procedure with paper on the roll	43
Roll out of paper procedure	43
Load a single sheet	43
Easy loading procedure	44
Paper menu procedure	45
Unload a single sheet	46
Unload paper key procedure	46
Paper menu procedure	46
View information about the paper	46
Paper profiles	47
Print on loaded paper	47
Maintain paper	48
Change the drying time	48
Turn the automatic cutter on and off	48
Feed and cut the paper	48
Printing	51
Select print quality	52
Select paper size	52
Custom paper sizes	53
Select margins options	53
Print with shortcuts	53
Rescale a print	54
Change the treatment of overlapping lines	55
Print a draft	55
High-quality printing	56
If you have a high-resolution image	56
Print in gray shades	57
Print with no margins	57
Reprint last printed job	57
Use paper economically	58
Use ink economically	58
Color management	59
Introduction	60
How colors are represented	60
A summary of the color management process	60
Color calibration	60
Color management from printer drivers	61
Color management options	61
Printer emulation	62
Color adjustment options	62
Printing in color	63
Printing in grayscale	63
Color management from the front panel	64
Practical printing examples	65
Print a draft for revision with the correct scale	66
Using Adobe Acrobat	66
Print a project	68
Using Autodesk Design Review	68
Enabling HP Instant Printing from Autodesk Design Review	69
Using AutoCAD	70
Print a presentation	73
Using AutoCAD	73
Using Adobe Photoshop	76
Print and scale from Microsoft Office	79
Using PowerPoint	80
Using Project	81
Using Excel	83
Handling ink cartridges and printheads	86
About the ink cartridges	87
Check the ink cartridges status	87
Ink menu procedure	87
HP Printer Utility procedures	87
Remove an ink cartridge	88
Insert an ink cartridge	89
About the printheads	90
Check the printhead status	91
Remove a printhead	91
Insert a printhead	94
Maintaining the printer	98
Check printer status	99
Clean the exterior of the printer	99
Replace the cutter	99
Maintain the ink cartridges	103
Move or store the printer	103
Update the firmware	104
Update the software	105
Printer maintenance kits	105
Secure Disk Erase	105
Accessories	108
How to order supplies and accessories	109
Order ink supplies	109
Order paper	109
Order accessories	112
Introduction to the accessories	113
Stand	113
Spindle	113
Jetdirect print server	113
Troubleshooting paper issues	114
The paper cannot be loaded successfully	115
General unsuccessful roll load issues	115
Unsuccessful roll load with 24-inch printer	115
Unsuccessful roll load with 44-inch printer	116
Unsuccessful sheet load	116
Paper loading error messages	116
The paper type is not in the driver	117
Transparent or translucent paper	117
Glossy paper	117
Matte Paper	117
General-purpose paper	117
Photographic paper	118
Black ink is easily removed when touched	118
After printing, the paper has wrinkles or there is too much ink	118
The paper has jammed	118
The printer displays out of paper when paper is available	121
Prints do not fall neatly into the basket	121
The sheet stays in the printer when the print has been completed	121
The paper is cut when the print has been completed	121
The cutter does not cut well	121
The roll is loose on the spindle	121
A strip stays on the output tray and generates jams	121
Recalibrate the paper advance	122
Recalibrating the paper advance procedure	122
Return to default calibration	123
Troubleshooting print-quality issues	124
General advice	125
Print quality troubleshooting wizard	125
Horizontal lines across the image (banding)	126
Lines are too thick, too thin or missing	127
Lines appear stepped or jagged	127
Lines print double or in the wrong colors	128
Lines are discontinuous	128
Lines are blurred	129
Line lengths are inaccurate	130
The whole image is blurry or grainy	130
The paper is not flat	131
The print is scuffed or scratched	131
Ink marks on the paper	132
Horizontal smears on the front of coated paper	132
Ink marks on the back of the paper	132
Black ink comes off when you touch the print	132
Edges of objects are stepped or not sharp	133
Edges of objects are darker than expected	133
Horizontal lines at the end of a cut sheet print	133
Vertical lines of different colors	133
White spots on the print	134
Colors are inaccurate	134
Color accuracy using EPS or PDF images in page layout applications	134
Colors are fading	135
The image is incomplete (clipped at the bottom)	135
The image is clipped	135
Some objects are missing from the printed image	136
A PDF file is clipped or objects are missing	136
The Image Diagnostics Print	136
Corrective action	138
If you still have a problem	139
Troubleshooting ink cartridge and printhead issues	140
Cannot insert an ink cartridge	141
Ink cartridge status messages	141
Cannot insert a printhead	141
The front-panel display recommends reseating or replacing a printhead	142
Clean the printheads	142
Clean the printhead drop detector	142
Align the printheads	145
Reinsert printheads procedure	145
Image Quality Maintenance menu procedure	146
Scanning errors during alignment	146
Printhead status messages	147
Troubleshooting general printer issues	148
The printer does not print	149
The printer seems slow	149
Communication failures between computer and printer	149
Cannot access the HP Printer Utility	150
Cannot access the Embedded Web Server	150
Automatic file system check	151
An AutoCAD 2000 memory allocation error	151
No output when printing from Microsoft Visio 2003	151
Unavailable driver features when printing from QuarkXpress	152
Printer alerts	152
Front-panel error messages	154
HP Customer Care	156
Introduction	157
HP Professional Services	157
Knowledge Center	157
HP Start-Up Kit	157
HP Care Packs and Warranty Extensions	157
HP Installation	158
HP Instant Support	158
HP Proactive Support	158
Contact HP Support	159
Telephone number	159
Printer specifications	160
Functional specifications	161
Physical specifications	162
Memory specifications	162
Power specifications	162
Ecological specifications	162
Environmental specifications	162
Acoustic specifications	163
Glossary	164