9
Handling ink cartridges and printheads
About the ink cartridges
......................................................................................................................
84
Check the ink cartridges status
..........................................................................................................
84
Remove an ink cartridge
....................................................................................................................
85
Insert an ink cartridge
.........................................................................................................................
86
About the printheads
..........................................................................................................................
87
Check the printhead status
.................................................................................................................
88
Remove a printhead
...........................................................................................................................
88
Insert a printhead
...............................................................................................................................
91
10
Maintaining the printer
Check printer status
...........................................................................................................................
96
Clean the exterior of the printer
..........................................................................................................
96
Replace the cutter
..............................................................................................................................
96
Maintain the ink cartridges
...............................................................................................................
100
Move or store the printer
..................................................................................................................
100
Update the firmware
.........................................................................................................................
101
Update the software
.........................................................................................................................
102
Printer maintenance kits
...................................................................................................................
102
Secure Disk Erase
............................................................................................................................
102
11
Accessories
How to order supplies and accessories
............................................................................................
106
Introduction to the accessories
.........................................................................................................
110
12
Troubleshooting paper issues
The paper cannot be loaded successfully
........................................................................................
112
The paper type is not in the driver
....................................................................................................
114
The paper has jammed
....................................................................................................................
115
The printer displays out of paper when paper is available
...............................................................
118
Prints do not fall neatly into the basket
.............................................................................................
118
The sheet stays in the printer when the print has been completed
..................................................
118
The paper is cut when the print has been completed
.......................................................................
118
The cutter does not cut well
.............................................................................................................
118
The roll is loose on the spindle
.........................................................................................................
118
A strip stays on the output tray and generates jams
........................................................................
118
Recalibrate the paper advance
........................................................................................................
119
13
Troubleshooting print-quality issues
General advice
.................................................................................................................................
122
Print quality troubleshooting wizard
..................................................................................................
122
Horizontal lines across the image (banding)
....................................................................................
123
Lines are too thick, too thin or missing
.............................................................................................
124
Lines appear stepped or jagged
.......................................................................................................
124
Lines print double or in the wrong colors
..........................................................................................
125
Lines are discontinuous
....................................................................................................................
125
ENWW
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