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HP EliteDesk 705 G2 Maintenance and Service Guide - Page 112

Solving USB flash drive problems

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Recording or copying CDs is difficult or impossible. Cause Solution 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause The drive letter after the last physical drive is not available. Solution Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause The device is attached to a USB port that has been hidden in Computer Setup. The device was not properly seated before power-up. Solution Run the Computer Setup utility and enable USB ports in Security > USB Security. Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive. Cause Boot order is not correct. Removable Media Boot is disabled in the Computer Setup utility. Solution Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage > Boot Order. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. 102 Chapter 6 Troubleshooting without diagnostics

Section	Page
Product features	11
Standard configuration features	11
Front panel components	12
Rear panel components	13
Serial number location	14
Illustrated parts catalog	15
Small Form Factor (SFF) chassis spare parts	15
Computer major components	15
Misc parts	17
Drives	19
Routine care, SATA drive guidelines, and disassembly preparation	21
Electrostatic discharge information	21
Generating static	21
Preventing electrostatic damage to equipment	22
Personal grounding methods and equipment	22
Grounding the work area	22
Recommended materials and equipment	23
Operating guidelines	23
Routine care	24
General cleaning safety precautions	24
Cleaning the Computer Case	24
Cleaning the keyboard	24
Cleaning the monitor	25
Cleaning the mouse	25
Service considerations	25
Power supply fan	25
Tools and software Requirements	25
Screws	26
Cables and connectors	26
Hard Drives	26
Lithium coin cell battery	26
SATA hard drives	27
SATA hard drive cables	27
SATA data cable	27
SMART ATA drives	27
Cable management	28
Removal and replacement procedures – small form factor (SFF) chassis	29
Preparation for disassembly	29
Access panel	30
Front bezel	30
Front bezel security	31
Slim optical drive bezel blank	32
Memory	33
DIMMs	33
DDR3/DDR3L-SDRAM DIMMs	33
Populating DIMM sockets	33
Installing DIMMs	34
Expansion card	36
Drives	40
System board connections	41
Drive positions	42
Installing and Removing Drives	42
Removing a 9.5mm slim optical drive	44
Installing a 9.5mm slim optical drive	45
Removing and replacing a primary 3.5-inch hard drive	46
Removing a secondary 3.5-inch hard drive	49
Installing a secondary 3.5-inch hard drive	50
Removing a 2.5-inch hard drive	52
Installing a 2.5-inch hard drive	53
Drive power cable	56
Small baffle	57
Fan baffle	58
Hood lock	59
Front I/O assembly	61
Power switch	63
Speaker	64
Fan sink	65
Processor	66
Power supply	68
System board	70
System board callouts	71
Using the Small Form Factor Computer in a Tower Orientation	72
Computer Setup (F10) Utility	73
Computer Setup (F10) Utilities	73
Using Computer Setup (F10) Utilities	73
Computer Setup–Main	75
Computer Setup—Security	77
Computer Setup—Advanced	79
Recovering the Configuration Settings	83
Troubleshooting without diagnostics	84
Safety and comfort	84
Before you call for technical support	84
Helpful hints	85
Solving general problems	86
Solving power problems	90
Solving hard drive problems	91
Solving media card reader problems	93
Solving display problems	94
Solving audio problems	99
Solving printer problems	101
Solving keyboard and mouse problems	102
Solving Hardware Installation Problems	104
Solving Network Problems	105
Solving memory problems	108
Solving CD-ROM and DVD problems	110
Solving USB flash drive problems	112
Solving front panel component problems	113
Solving Internet access problems	113
Solving software problems	115
POST error messages and diagnostic front panel LEDs and audible codes	116
POST numeric codes and text messages	116
Interpreting system validation diagnostic front panel LEDs and audible codes	121
Password security and resetting CMOS	123
Resetting the password jumper	123
Changing a Setup or Power-On password	124
Deleting a Setup or Power-On password	125
Clearing and resetting the CMOS	125
HP PC Hardware Diagnostics	127
Why run HP PC Hardware Diagnostics	127
How to access and run HP PC Hardware Diagnostics	127
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	127
System backup and recovery	129
Backing up, restoring, and recovering in Windows 10	129
Creating recovery media and backups	129
Creating HP Recovery media (select products only)	129
Using Windows tools	131
Restore and recovery	131
Recovering using HP Recovery Manager	131
What you need to know before you get started	131
Using the HP Recovery partition (select products only)	132
Using HP Recovery media to recover	132
Changing the computer boot order	133
Removing the HP Recovery partition (select products only)	133
Backing up, restoring, and recovering in Windows 8.1 or Windows 8	133
Creating recovery media and backups	133
Restoring and recovering using Windows tools	134
Using Reset when the system is not responding	134
Recovery using the Windows recovery USB flash drive	135
Recovery using Windows operating system media (purchased separately)	135
Backing up, restoring, and recovering in Windows 7	135
Creating recovery media	136
Creating recovery media using HP Recovery Manager (select models only)	136
Creating recovery discs with HP Recovery Disc Creator (select models only)	137
Creating recovery discs	138
Backing up your information	138
System Restore	139
System Recovery	139
System Recovery when Windows is responding	139
System Recovery when Windows is not responding	140
System Recovery using recovery media (select models only)	140
Using HP Recovery Disc operating system discs (select models only)	141
Battery replacement	143
Power Cord Set Requirements	146
General Requirements	146
Japanese Power Cord Requirements	146
Country-Specific Requirements	147
Statement of Volatility	148
Specifications	150
SFF Specifications	150