HP EliteDesk 705 G2 Maintenance and Service Guide - Page 140

System Recovery when Windows is not responding

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1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn on the computer. 4. When Windows has loaded, click the Start button, and then click All Programs. ● If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 130. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue. 6. Under I need help immediately, click System Recovery. 7. Select Yes, and then click Next. Your computer restarts. 8. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next. 9. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 10. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery using recovery media (select models only) Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 126. If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating system discs (select models only) on page 131. CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To perform a System Recovery using recovery media: 130 Chapter 10 System backup and recovery

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1.
Turn
off
the computer.
2.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3.
Turn on the computer.
4.
When Windows has loaded, click the
Start
button, and then click
All Programs
.
●
If
Security and Protection
is listed, continue with step
5
.
●
If
Productivity and Tools
is listed, follow the steps in
System Recovery when Windows is not
responding
on page
130
.
5.
Click
Security and Protection
, click
Recovery Manager
, and then click
Recovery Manager
. If prompted,
click
Yes
to allow the program to continue.
6.
Under
I need help immediately
, click
System Recovery
.
7.
Select
Yes
, and then click
Next
. Your computer restarts.
8.
When the computer restarts, you will see the Recovery Manager welcome screen again. Under
I need
help immediately
, click
System Recovery
. If you are prompted to back up your
files,
and you have not
done so, select
Back up your
files
first
(recommended)
, and then click
Next
. Otherwise, select
Recover
without backing up your
files
, and then click
Next
.
9.
System Recovery begins. After System Recovery is complete, click
Finish
to restart the computer.
10.
When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the
computer back on.
System Recovery when Windows is not responding
CAUTION:
System Recovery deletes all data and programs you created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery.
1.
Turn
off
the computer. If necessary, press and hold the power button until the computer turns
off.
2.
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3.
Press the power button to turn on the computer.
4.
As soon as you see the HP logo screen, repeatedly press the
F11
key on your keyboard until the
Windows
is Loading Files…
message appears on the screen.
5.
At the HP Recovery Manager screen, follow the on-screen instructions to continue.
6.
When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the
computer back on.
System Recovery using recovery media (select models only)
Use the steps provided in this section if you created recovery media using
Creating recovery media using HP
Recovery Manager (select models only)
on page
126
. If you used HP Recovery Disc Creator to create a
Windows 7 operating system DVD and a
Driver Recovery
DVD, use the steps in
Using HP Recovery Disc
operating system discs (select models only)
on page
131
.
CAUTION:
System Recovery deletes all data and programs you have created or installed. Back up any
important data to a CD or DVD or to a USB
flash
drive.
To perform a System Recovery using recovery media:
130
Chapter 10
System backup and recovery