HP EliteDesk 705 G2 Maintenance and Service Guide - Page 92

Troubleshooting without diagnostics, File Backup Program

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Drive not found (identified). Cause The device is attached to a SATA port that has been hidden in Computer Setup. Drive responds slowly immediately after power-up. Solution Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Nonsystem disk/NTLDR missing message. Cause The system is trying to start from the hard drive but the hard drive may have been damaged. System files missing or not properly installed. Hard drive boot has been disabled in Computer Setup. Bootable hard drive is not attached as first in a multi-hard drive configuration. Bootable hard drive is not listed first in the Boot Order. Solution ▲ Perform Drive Protection System (DPS) testing in system ROM. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3. Install system files for the appropriate operating system. Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list. If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause The device is attached to a SATA port that has been hidden in Computer Setup. Boot order is not correct. Hard Drive's "Emulation Type" is set to "None." (some models) Hard drive is damaged. Solution 1. Check SATA cable connections. 2. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See POST error messages and diagnostic front panel LEDs and audible codes on page 106 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. 82 Chapter 6 Troubleshooting without diagnostics

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Drive not found
(identified).
Cause
Solution
The device is attached to a SATA port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure
Device Available
is
selected for the device's SATA port in
Security
>
Device Security
.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced
>
Power-On Options
.
Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
▲
Perform Drive Protection System (DPS) testing in system
ROM.
System
files
missing or not properly installed.
1.
Insert bootable media and restart the computer.
2.
Boot to the windows installation media and select the
recovery option. If only a restore kit is available, then select
the
File Backup Program
option, and then restore the
system.
3.
Install system
files
for the appropriate operating system.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive entry in
the
Storage
>
Boot Order
list.
Bootable hard drive is not attached as
first
in a multi-hard drive
configuration.
If attempting to boot from a hard drive, ensure it is attached to
the system board dark blue SATA connector.
Bootable hard drive is not listed
first
in the Boot Order.
Run the Computer Setup utility and select
Storage
>
Boot Order
and ensure the bootable hard drive is listed immediately under
the
Hard Drive
entry.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been hidden in
Computer Setup.
1.
Check SATA cable connections.
2.
Run the Computer Setup utility and ensure
Device Available
is selected for the device's SATA port in
Security
>
Device
Security
.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage
>
Boot Order
.
Hard Drive's “Emulation Type” is set to “None.” (some models)
Run the Computer Setup utility and change the “Emulation Type”
to “Hard Disk” in the device's details under
Storage
>
Device
Configuration
.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if any
beeps are heard. See
POST error messages and diagnostic front
panel LEDs and audible codes
on page
106
to determine possible
causes for the blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
82
Chapter 6
Troubleshooting without diagnostics