HP EliteOne 800 Maintenance & Service Guide HP EliteOne 800 G1 All-in-One - Page 143

Device Security, Hard Drive

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Nonsystem disk/NTLDR missing message. Cause Bootable hard drive is not attached as first in a multi-hard drive configuration. Bootable hard drive is not listed first in the Boot Order. Solution If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in 1. Check SATA cable connections. Computer Setup. 2. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Hard Drive's "Emulation Type" is set to "None." (some models) Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST error messages on page 177 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up. Cause Program in use has stopped responding to commands. Solution 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving hard drive problems 133

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Nonsystem disk/NTLDR missing message.
Cause
Solution
Bootable hard drive is not attached as first in a multi-hard
drive configuration.
If attempting to boot from a hard drive, ensure it is attached to
the system board dark blue SATA connector.
Bootable hard drive is not listed first in the Boot Order.
Run the Computer Setup utility and select
Storage
>
Boot
Order
and ensure the bootable hard drive is listed
immediately under the
Hard Drive
entry.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been hidden in
Computer Setup.
1.
Check SATA cable connections.
2.
Run the Computer Setup utility and ensure
Device
Available
is selected for the device's SATA port in
Security
>
Device Security
.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage
>
Boot Order
.
Hard Drive's “Emulation Type” is set to “None.” (some
models)
Run the Computer Setup utility and change the “Emulation
Type” to “Hard Disk” in the device's details under
Storage
>
Device Configuration
.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A,
POST error messages
on page
177
to determine possible causes for the blinking
red and beep codes.
See the Worldwide Limited Warranty for terms and
conditions.
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
1.
Use the task manager to close programs that do not
respond.
2.
Attempt the normal Windows “Shut Down” procedure. If
this fails, press the power button for four or more
seconds to turn off the power. To restart the computer,
press the power button again.
Solving hard drive problems
133