HP EliteOne 800 Maintenance & Service Guide HP EliteOne 800 G1 All-in-One - Page 171

Solving software problems, to be sure it is supported on the system.

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Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer. See Appendix A, POST error messages on page 177 to determine possible causes. See the Worldwide Limited Warranty for terms and conditions. Solving software problems 161

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Solving software problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause
Solution
ROM issue - POST error has occurred.
Observe the beeps and LED lights on the front of the
computer. See Appendix A,
POST error messages
on page
177
to determine possible causes.
See the Worldwide Limited Warranty for terms and
conditions.
Solving software problems
161