HP EliteOne 800 Maintenance & Service Guide HP EliteOne 800 G1 All-in-One - Page 8

Solving CD-ROM and DVD problems, Solving Hardware Installation Problems - support

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8 Troubleshooting without diagnostics 123 Safety and comfort ...123 Before you call for technical support 123 Helpful hints ...124 Solving general problems ...126 Solving power problems ...130 Solving hard drive problems 131 Solving media card reader problems 134 Solving display problems ...135 Solving audio problems ...141 Solving printer problems ...143 Solving keyboard and mouse problems 144 Solving Hardware Installation Problems 147 Solving Network Problems ...149 Solving memory problems ...153 Solving processor problems 155 Solving CD-ROM and DVD problems 156 Solving USB flash drive problems 158 Solving front panel component problems 159 Solving Internet access problems 159 Solving software problems ...161 9 System backup and recovery 163 Backing up, restoring, and recovering in Windows 8 163 Creating recovery media and backups 164 Restoring and recovering using Windows 8 tools 165 Using Windows 8 Refresh 165 Using Windows 8 Reset 166 Recovery using the Windows 8 recovery USB flash drive 167 Recovery using Windows 8 operating system media (purchased separately) . 168 Backing up, restoring, and recovering in Windows 7 169 Creating recovery media 169 Creating recovery media using HP Recovery Manager (select models only) ... 170 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 171 Creating recovery discs 171 Backing up your information 172 System Restore ...172 System Recovery 173 System Recovery when Windows is responding 173 System Recovery when Windows is not responding 174 System Recovery using recovery media (select models only 174 viii

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8
Troubleshooting without diagnostics
.............................................................................
123
Safety and comfort
...............................................................................................................
123
Before you call for technical support
.......................................................................................
123
Helpful hints
........................................................................................................................
124
Solving general problems
......................................................................................................
126
Solving power problems
.......................................................................................................
130
Solving hard drive problems
..................................................................................................
131
Solving media card reader problems
......................................................................................
134
Solving display problems
......................................................................................................
135
Solving audio problems
........................................................................................................
141
Solving printer problems
.......................................................................................................
143
Solving keyboard and mouse problems
..................................................................................
144
Solving Hardware Installation Problems
..................................................................................
147
Solving Network Problems
....................................................................................................
149
Solving memory problems
.....................................................................................................
153
Solving processor problems
...................................................................................................
155
Solving CD-ROM and DVD problems
......................................................................................
156
Solving USB flash drive problems
...........................................................................................
158
Solving front panel component problems
.................................................................................
159
Solving Internet access problems
............................................................................................
159
Solving software problems
....................................................................................................
161
9
System backup and recovery
........................................................................................
163
Backing up, restoring, and recovering in Windows 8
...............................................................
163
Creating recovery media and backups
....................................................................
164
Restoring and recovering using Windows 8 tools
......................................................
165
Using Windows 8 Refresh
.......................................................................
165
Using Windows 8 Reset
..........................................................................
166
Recovery using the Windows 8 recovery USB flash drive
............................
167
Recovery using Windows 8 operating system media (purchased separately) . 168
Backing up, restoring, and recovering in Windows 7
...............................................................
169
Creating recovery media
........................................................................................
169
Creating recovery media using HP Recovery Manager (select models only) ... 170
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 171
Creating recovery discs
............................................................
171
Backing up your information
....................................................................
172
System Restore
......................................................................................................
172
System Recovery
...................................................................................................
173
System Recovery when Windows is responding
.........................................
173
System Recovery when Windows is not responding
....................................
174
System Recovery using recovery media (select models only)
.........................
174
viii