HP Indigo WS6000 Indigo Technical Tips and Workarounds
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- HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 1
Indigo WS6000 Digital Press Purpose To provides technical tips and workarounds for the HP Indigo WS6600 Digital Press and the HP Indigo WS6000 Digital Press. Service instruction details Item Scope Document Number Date Security level Details HP Indigo WS6600 Digital Press HP Indigo WS6000 Digital - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 2
from WHS ...13 System:...13 8 Resetting the Wash counter...15 System:...15 9 Using BCS in MP2 ...16 System: ...16 10 Corona communication errors...17 System: ...17 11 ILS calibration failure...20 System:...20 12 ILS Troubleshooting...23 System:...23 13 Build ink wizard ...26 System:...26 14 FP Jam - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 3
Linearity Patch...44 System:...44 25 Linearity correction - plug-in operating instructions...46 System: ...46 26 Air flow Corona suction error...49 System:... Color Calibration (CCC)...53 System:...53 30 Performing color calibration with HP ElectroInk White Plus...56 System: ...56 31 EBV/ITM suction - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 4
Appendix A Approvals and Revisions...70 Approvals...70 Revision History ...70 Copyright notice and disclaimer ...70 iv - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 5
1 Overview This document describes and provides troubleshooting tips and tricks for HP Indigo WS6600 Digital Press with Press software v. 8.9.i4 and higher, and HP Indigo WS6000 Digital Press with press software v. 8.91i20 and higher. Follow the tips and procedures in this document to perform - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 6
2 Prerequisites HP Indigo WS6600 Digital Press with: ● Press software v. 8.9i4 and higher or ● WHS v. 6600 or higher ● HP Indigo WS6000 Digital Press with press software v. 8.9.1i20 and WHS v. 6603 2 Chapter 2 Prerequisites - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 7
3 Setting ILP heat sensitivity System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to set the ILP heat sensitivity. 2. Background N/A 3. Instructions a. From the Main Menu, select Substrate > Substrate List. Setting ILP heat sensitivity 3 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 8
b. Choose a substrate, and select Properties > Edit. c. In the Advanced tab, select Heat sensitivity, and set it to Low. 4. Part Numbers N/A 4 Chapter 3 Setting ILP heat sensitivity - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 9
parameters for #18 lasers System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) or VR+4 configuration (software v. 8.9.1i11) 1. Purpose To describe how to set the writing head laser parameters for #18 lasers. 2. Background N/A 3. Instructions There are 2 options for changing - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 10
to Technician, and enter the password tech. v. In the SysTab editor under W960LaserControlPropertiesTopic > actualLaserNum, enter 18 in the Saved field. vi. Restart the press. b. Writing Head laser parameters - Option B: i. Place the WH Parameters CD in the PC disk drive. ii. In the WH Parameters CD - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 11
iii. Run the Normal.exe file. iv. Restart the press. v. Following the press restart, open the Print Care Center. vi. Go to Maintenance > Subsystem Calibration Procedures, and touch Continue. vii. Select Writing head > Writing head spare part replacement, and touch Next. System: 7 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 12
viii. Clear all the check boxes except for the Run Restore Focus Parameters Wizard option. ix. Run the wizard. 4. Part Numbers N/A 8 Chapter 4 Changing Writing Head Laser parameters for #18 lasers - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 13
5 Writing Head Motorized Interface homing System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to adjust the Writing Head (WH) Motorized Interface (MI) homing. 2. Background N/A 3. Instructions a. Set the press to Standby. b. In the SysTab editor, got to whMotorCalibCtrl. c. Copy the - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 14
d. Change the Dynamic value of the whMotorMoveCorrection parameter to WH_MOTOR_MOVE_ACTIVATE_CMD, and wait until you see the message WH_MOTOR_MOVE_COMPLETE. e. If the Writing head does not move down, repeat the process. 4. Part Numbers N/A 10 Chapter 5 Writing Head Motorized Interface homing - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 15
Buffer tension formula - I-2-P Inverter Modification System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. 3. Instructions a. Press and hold the left (Unlock) button for few seconds, until the screen displays a flashing Loc. b. Press the middle button (short press), and - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 16
to change the value to .300. f. Once the value is set to .300, press the middle button until you return to the main screen (the starting screen). g. Press and hold the right button, until UNL is displayed. h. Press the middle button, Loc is displayed. The default I-2-P values are: ● F_1 - .000 ● F_2 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 17
HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to avoid WHS error 68. 2. Background Error 68 is displayed if the press first. 3. Instructions There are 2 options to eliminate this error. a. Error 68 from WHS - Option A: i. Change the press status to - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 18
from RUN to STOP. iii. Wait for few seconds, and move the switch back to the RUN position. b. Error 68 from WHS - Option B: i. Change the press status to Off from the power enable button. ii. At the PDU, shut down the main WHS system switch CB21 Mains to Feeder (3 bridged circuit - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 19
the Wash counter System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to view or reset the wash counter. 2. Background Currently, with every restart of the system, the press software resets the ILP Wash counter. 3. Instructions a. To view the wash - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 20
9 Using BCS in MP2 System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to prevent substrate jams when the BCS engages. 2. Background When working in MP2, a paper jam may occur when the BCS engages. 3. Instructions a. Select Main Menu > Options > - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 21
10 Corona communication errors System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to prevent the corona communication errors. 2. Background N/A 3. Instructions a. Verify that the corona blower 3 phase power is connected properly. b. Verify that the corona blower is turning in the - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 22
c. Verify that air is blowing out of the exhaust chimney when the ILP is working with the corona. d. If a communication error is displayed when trying to activate the corona: An operator may deactivate the ILP (in the Substrate Properties) but the corona remains activated, and when it does not - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 23
4. Part Numbers N/A System: 19 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 24
System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to troubleshoot ILS calibration failure. 2. Background ● DQ defects after performing first transfer wizard using the ILS ● ILS fails to calibrate in the BID engage wizard of the first transfer wizard 3. Instructions Verify that - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 25
Substrate centering at impression drum roller: Substrate centering at ILS (exit side): System: 21 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 26
4. Part Numbers N/A 22 Chapter 11 ILS calibration failure - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 27
12 ILS Troubleshooting System: HP Indigo WS6000 Digital Press 1. Purpose To describe how to work around wizards. 2. Background When upgrading the HP Indigo WS6000 Digital Press software to version 8.9.1i20, the special jobs version is not automatically upgraded from version 1.0.33.0 to version 1.0. - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 28
folder (8.9.1i20). ● Access \HP Digital Press\Special_Jobs. ● Double-click HP Indigo SpecialJobs.msi. HP Indigo Special Jobs is installed. ● Go to My Computer > C:\unicorn\Release, and double-click iStoreFormat.bat to reload new Special Jobs into the system. e. Restart the press. f. In the Windows - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 29
h. Go to My Computer > S:\special_jobs\jobs, and verify that all the special jobs are installed. i. Turn on the press software. j. Run the ILS self-calibration wizard. k. Run the ILS bid engage calibration wizard. l. Run the ILS first transfer calibration wizard. 5. Part Numbers N/A System: 25 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 30
13 Build ink wizard System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to pass the Build ink wizard. 2. Background When rebuilding ink, imaging oil remains in the Imaging oil hose. 3. Instructions Verify that all the Imaging oil in the ink - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 31
during buffer filling System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to prevent substrate jams in the ILP. 2. Background If the doors are opened during buffer filling, a paper jam will occur in the ILP. 3. Instructions As long as the ILP - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 32
15 ILP Cleaning Guide System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to clean the ILP. 2. Background N/A 3. Instructions Daily maintenance: a. Using a dry lint-free wipe, wipe the rubber coating rollers after every automatic and manual wash performed by the ILP to wipe off all - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 33
f. Using a lint-free wipe soaked in warm water, wipe the primer tray. g. Visually check that the return primer in the system is going to be exposed to air or the ILP is not due to be used for more than 12 hours, drain the primer and store it in a sealed bottle. 4. Weekly maintenance for preventing primer from - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 34
> Substrate > ILP > Wash ILP. f. Repeat the ILP wash three times. g. Using a lint-free wipe soaked in warm water, wipe the primer tray. h. Use a lint-free wipe soaked in warm water to wipe off all the coating rollers and latch. ● Remove the rubber coating roller. 30 Chapter 15 ILP Cleaning Guide - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 35
l. Using a lint-free wipe soaked in warm water, wipe the primer tray. m. Visually check that the return slot in the tray is not clogged. 1. 2. 3. 4. Part Numbers N/A Primer supply hose Primer drain hose Primer return hose System: 31 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 36
16 WHS TSP functions activated during printing System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe general procedures for using the WHS TSP during printing. 2. Background Some of the functions on the WHS TSP are activated or enabled during printing. - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 37
Primer level overflow error message during printing System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to handle a primer level overflow message. 2. Background A low priming level message displays during printing. 3. Instructions If a low priming level message displays during printing - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 38
during printing with CCC System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to resolve the issue of the printed Eye-mark being cut during printing with Continuous Color Calibration (CCC). 2. Background N/A 3. Instructions There are 2 options to - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 39
Printed Eye-mark Option 2: ● In the ESKO interface, define the image width of the jobs as 9mm shorter. 4. Part Numbers N/A System: 35 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 40
roller shoulders peeling System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to fix peeling of rubber shoulders in the ILP. 2. Background Peeling occurs in the rubber roller shoulders of the ILP. 3. Instructions Replace the ILP coating roller. Instruct the operators on ILP cleaning - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 41
dryer temperature error System: HP Indigo WS6600 Digital Press with ILP 1. Purpose To describe how to work around an ILP heater and dryer temperature error. 2. Background An ILP heater and dryer temperature error that prevents the ILP from reaching a ready state. 3. Instructions a. Check that the - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 42
b. Check that the wires on the thermocouple U11 inside the electrical cabinet are connected; replace thermocouple if needed. 38 Chapter 20 ILP heater and dryer temperature error - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 43
c. Check that controller FB in parameter 18.02 has the same temperature reading as shown in the user interface. For example, if the temperature shown in the UI is 19 degrees, the reading on the FB controller should be 190. d. Check that all wiring connected to the controller FB and SM (yellow) card - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 44
e. Check that the SM (yellow) card is connected and mounted to the controller FB. 4. Part Numbers N/A 40 Chapter 20 ILP heater and dryer temperature error - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 45
System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to handle the "ENCODER_PULSE_OVERFLOW & ENCODER_SEP_PULSE_NOT_CONSISTENT"error. 2. Background The ILS error "ENCODER_PULSE_OVERFLOW & ENCODER_SEP_PULSE_NOT_CONSISTENT" appears when running Run self-calibration wizard. 3. Instructions - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 46
Calibration Wizard System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to correctly perform the Encoder calibration wizard. 2. Background When activating the Encoder calibration wizard, the instructions are worded to apply to sheet fed presses. 3. Instructions When activating the - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 47
23 Auto Bias fails System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe what to do if the Auto Bias fails. 2. Background N/A 3. Instructions a. From the Desktop, select My Computer and go to: C:\UNICORN\RELEASE. b. Run the ISTOREFORMAT.BAT file. c. - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 48
Linearity Patch System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to install a linearity patch. 2. Background N/A 3. Instructions a. Exit the press software. b. In a command line (Start > Run > cmd ), type regedit, and press enter. The Windows - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 49
you changed, and restore the value to what it was beforehand. h. Start the press software. i. Save the linearity patch.zip folder into the S:\ direectory. j. Open the file, and double-click setup.exe: k. A shortcut is automatically generated on the press PC Desktop: 4. Part Numbers N/A System: 45 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 50
Linearity correction - plug-in operating instructions System: HP Indigo WS6600 Digital Press - VR configuration (software v. 8.9.i4) 1. Purpose To describe how to perform linearity correction. 2. Background N/A 3. Instructions a. Activate the correction for specific substrates only where a linearity - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 51
System: 47 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 52
d. To deactivate the correction, press No correction. NOTE: If the plug-in is activated, and a software restart is performed, the plug- : ● Linearity Correction Presentation ● Linearity installation Patch 4. Part Numbers N/A 48 Chapter 25 Linearity correction - plug-in operating instructions - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 53
an Air flow Corona Suction sensor error. 2. Background N/A 3. Instructions Verify that a suction unit is installed, and if so, verify that it is operating according to the specifications in the HP Indigo WS6600 Digital Press Site Preparation Guide (CA394-08582). Replace the Air flow Corona Suction - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 54
- priming heater error System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to troubleshoot primer heater errors. 2. Background on the air hose from the blower towards the heater (see the figure). 3. Instructions a. Solution 1: ● Make sure that all the pipes or hoses are connected - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 55
-2500-01 - Switch air pressure ● Keep adjusting the potentiometer until you close by 1 full turn, and open 1 full turn if needed. ● If problem still not solved, replace the potentiometer (EOD-2500-01 - Switch air pressure) ● If the potentiometer isn't available, temporarily bypass the airflow sensor - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 56
FB position error/tension error System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to troubleshoot and FB position error or tension error. 2. Background Tension in the priming system can be caused by a lack of primer on the priming rollers. 3. Instructions ● Check that the primer is - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 57
29 Continuous Color Calibration (CCC) System: HP Indigo WS6600 Digital Press - with CCC installed 1. Purpose To describe how to perform Continuous Color Calibration. 2. Background N/A 3. Instructions When working with a clear substrate, verify that the following is defined: a. White ink is installed - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 58
f. In the Color tab verify the following: ● Non-white substrate check box is marked. ● Calibration substrate - used in color calibration process is selected. NOTE: The Optical density options will not be available. The gloss level option will not be available. 54 Chapter - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 59
4. Part Numbers N/A System: 55 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 60
color calibration with HP ElectroInk White Plus System: HP Indigo WS6600 Digital Press - VR+ configuration SW V. 8.9.1i11 and higher 1. Purpose To describe how to calibrate HP Electro Ink White Plus ink. 2. Background N/A 3. Instructions a. Substrate definitions when using HP ElectroInk White and - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 61
(and not label substrates). i. Install a transparent substrate (not a label substrate) in the press. ii. Define the clear substrate as described in step 1 of Substrate definitions when using HP ElectroInk White and HP ElectroInk White Plus, above. iii. Perform a full color calibration. iv. Once the - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 62
vii. In the Calibration type area, select Full-High accuracy. viii. In the How to run area, select Step by step - high flexibility. ix. Click Next. x. Select the type of screen you want to calibrate. xi. Click Next. 58 Chapter 30 Performing color calibration with HP ElectroInk White Plus - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 63
not 0.32 with a tolerance of +/- 0.01, repeat the calibration as described in steps 4-15, until the optical density is 0.32. NOTE: When working with HP ElectroInk White Plus ink on any substrate that is not clear or transparent, select the Inherit color calibration check box, and in the Scroll tab - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 64
EBV/ITM suction error when replacing Blanket/PIP System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to work around the EBV/ITM error following a Blanket/PIP replacement. 2. Background When the Blanket/PIP replacement wizard is performed and the press is stuck in Off mode and does not - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 65
c. Press the Enable button on the press to change the press status to Standby. 4. Part Numbers N/A System: 61 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 66
pump inverters System: HP Indigo WS6600 Digital Press 1. Purpose To describe how to modify the priming motor and pump inverter parameters. 2. Background N/A 3. Instructions a. Verify that the press is Off. b. Press the Prog button to view the Menu list. c. Select a menu number (use the UP and DOWN - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 67
x. 4-06 - D0 xi. 6-01 - D40 xii. 7-00 - D30 xiii. 7-01 - D20 xiv. Please make sure that the terminal jumper is in position V b. Priming pump inverter parameters: i. 0-02 - D10 (Rest Parameters) ii. 1-00 - D50 iii. 1-02 - D230 iv. 2-00 - D0 No More v. 2-01 - D2 vi. 2-04 - D0 No More vii. 4-04 - D1 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 68
HP Indigo WS6600 Digital Press & HP Indigo WS6000 Digital Press 1. Purpose To describe how to work with Print Care and Microsoft SQL server errors. 2. Background The new press 4. Instructions a. Exit the press software, and wait until all processes have finished running. b. If the press computer has - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 69
System: 65 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 70
c. Click Run to run the Microsoft SQL Server installation. d. Click Maintenance. e. Click Repair. 66 Chapter 33 Print Care and Microsoft SQL errors - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 71
f. Follow the wizard instructions, and click Install. System: 67 - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 72
is not necessarily an indication that the process failed. Proceed with the steps below. i. Close the SQL Server 2008 window, and go to Start > Programs > HP Indigo Print Care > Uninstall HP Indigo Print Care. 68 Chapter 33 Print Care and Microsoft SQL errors - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 73
HP Indigo presses with Windows XP operating system (CA293-07260), HP Z400 Series computers Microsoft Windows Vista installation, configuration, and maintenance (CA393-05420), HP Indigo Digital Press Recovery utility - User Guide (CA394-08040) ● For the HP Indigo WS6000 Digital Press HP Z400 Series - HP Indigo WS6000 | Indigo Technical Tips and Workarounds - Page 74
General updates Changes to Performing color calibration with HP ElectroInk White Plus section. Added Print Care and HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as an additional warranty. HP
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HP Indigo Technical Tips and Workarounds
HP Indigo WS6600 Digital Press and HP Indigo WS6000 Digital Press
Purpose
To provides technical tips and workarounds for the HP Indigo WS6600 Digital Press and the HP Indigo
WS6000 Digital Press.
Service instruction details
Item
Details
Scope
HP Indigo WS6600 Digital Press
HP Indigo WS6000 Digital Press
Document Number
CA394-09420
Date
15-Apr-12
Security level
HP confidential
i