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EBSU fails when flashing an Emulex 4 Gb HBA Issue EBSU cannot flash the Emulex 4 Gb Host Bus Adapter (HBA) to the latest firmware and EFI version, if the current EFI Driver flashed to the Emulex 4 Gb controller is version 5.02A1. Servers All Integrity Workaround 1. Exit EBSU. 2. Unload all Emulex drivers using the EFI shell unload command. 3. Run EBSU again. ESBU can lose mapping of drives connected to QLogic controllers Issue In some cases, EBSU may lose the mapping of disk drives attached to QLogic controllers. Servers All Integrity Workaround Use Maintain Firmware to flash the QLogic controller to the latest firmware. After reboot the system, EBSU detects and configures the disk drives attached to the QLogic controller. Express Setup fails when launched from EBSU Issue The OS installer fails when launched by EBSU if the DVD drive is attached to a U320 controller. Servers All Integrity Workaround 1. Exit EBSU. 2. Put the OS media in the DVD drive. 3. From the EFI Shell, issue the reconnect -r command followed by the map -r command. 4. Run the OS installer. Fibre Channel Error message during system boot Issue On a system with an Emulex LPe1205-HP 8 Gb Mezzanine card, during system boot, a VOLTAGE_DEGRADES_TO_NON_RECOVERABLE message is posted in the System Event Log (SEL). You can view this message with the SL command under the MP menu. Servers HP Integrity BL860c Server Blade and BL870c Server Blade Workaround This is only an alert message. The function and performance on the Mezzanine card are not adversely affected. No actions are needed. Target LUN and boot controller WWN not visible in a VC environment Issue When installing to storage attached to an Emulex LPe1105 mezzanine controller (403621-B21) in a Virtual Connect (VC) environment through a Brocade switch, the target LUN is not visible and the WWN for the boot controller is not visible in the zone in the switch administrative tool. Servers HP Integrity BL860c Server Blade and BL870c Server Blade Workaround Write down and save the controller World-Wide Number (WWN) when installing it into the system, or obtain it from the VC manager or EFI utility. Then, manually enter the WWN into the desired zone on the switch when configuring the zone. Scan for targets and continue with the usual installation steps to boot from the controller. For more information, see the HP StorageWorks Troubleshooting Common Issues 21

Section	Page
Release Notes	1
Table of Contents	3
About This Document	7
Typographic Conventions	7
HP Encourages Your Comments	7
1 Release 6.2 Overview	9
What’s New in Windows Solution 6.2?	9
System Configurations	10
Software Requirements	12
Web Browser	12
TCP/IP and SNMP	12
Utility Meter	12
Supported Components	12
Superdome (with sx2000 chipset)	12
rx8640	13
rx7640	14
rx6600	15
rx3600	16
rx2660	17
BL860c and BL870c Server Blade	18
Troubleshooting Common Issues	18
Array Configuration Utility (ACU)	18
Verifer.exe causes ACU inaccuracies	18
Array Diagnostic Utility (ADU)	18
Uninstall feature not functional	18
Clustering	18
Cluster nodes unable to see messages	18
Device Drivers	19
Missing driver affects Virtual Machines	19
Drivers missing from Microsoft media	19
Driver roll back causes crash	19
prlntss.sys installation issue	19
Extensible Firmware Interface (EFI) and EFI-based Setup Utility (EBSU)	20
I/O card firmware values display as unknown	20
QLogic HBA firmware and EFI driver revisions display incorrectly	20
EBSU displays incorrect firmware version	20
EBSU fails when flashing an Emulex 4 Gb HBA	21
ESBU can lose mapping of drives connected to QLogic controllers	21
Express Setup fails when launched from EBSU	21
Fibre Channel	21
Error message during system boot	21
Target LUN and boot controller WWN not visible in a VC environment	21
Inapplicable errors seen in kit update	22
Redundant entries seen in the Add/Remove Program	22
Emulex HBAs use different driver	22
MSA fails with Storport driver installed	22
LUNs undetected by ACU	23
HBA removal fails	23
HPSUM hangs on MSA 1500 boot	23
Hard Disk Configuration	23
Disk configuration lost after reboot	23
HP c-Class Blade System Infrastructure	23
Onboard Administrator displays wrong CPU	23
HP Smart Update Manager	24
hpsum_swdiscovery.exe Application Error	24
Baseboard Management Controller IPMI device driver not displayed in HP-SUM	24
HPVM	24
Patches required on virtual machine guests	24
Installation	24
Attempting installation from a second DVD drive results in system message	24
Installation from graphics console might require additional steps	25
Component time outs cause installation failure	25
Screen is blank at system startup	25
Maximum Payload Size parameter must be off	25
Use Esc+8 instead of F8 key on headless server	25
Custom Install option disables Remote Desktop	26
Management Agents	26
Error event after firmware update	26
Management Agents and WBEM Providers log the same event	26
New events in the System Event Log (SEL)	27
Installation over the same version or older version is unsupported	27
Different port number reported by NIC Agents and NCU	27
Network Interface Cards (NICs)	27
Warning message not a cause for concern	27
Power Management	28
PAL_HALT_LIGHT disables idle power state	28
PAL_HALT_LIGHT status not displayed in HP-SUM, VCRM, and SMS	28
PXE boot on Intel Dual Core Itanium systems	28
Patch required to enable PXE boot	28
SCSI	28
Ultra 320 firmware update fails	28
Event log entry caused by timeout condition	29
Smart Array	29
640x/530x generates errors in system event log	29
6402 as internal disk drive controller generates errors	29
StorageWorks 43xx enclosures might cause errors	29
Configuration utility might be inaccessible	29
Tools menu radio buttons inactive	30
640x/530x might not load during system boot	30
640x/530x do not rebuild the internal HDD	30
640x hot add not supported	31
6400 cannot be hot-replaced during error message display	31
Command causes machine check abort	31
System Management Homepage (SMH)	31
Software Information page in SMH is blank	31
Components flagged with red exclamation mark	32
SMH fails to open	32
Program terminates after error message	32
Version Control	32
Some HP Integrity servers marked as non-compliant by Microsoft System Management Server	32
Baseboard Management Controller IPMI device driver not displayed in VCA	33
VCRM unsupported components	33
VCRM fails to start	33
VCRM updates wrong support pack	33
Inaccurate VGA information displayed	34
Video	34
Video not displayed	34
vKVM and vMedia	34
Tool bar fails to redraw as expected	34
vMedia drive not immediately accessible	34
vKVM session stops updating	34
2 Installing Windows Server 2003	37
Preinstallation Tasks	37
Installation Tasks	37
Post-Installation Tasks	38
Tips and Tricks	38
3 Product Support	41
Technical Documentation	41
Technical Support	42
Get Windows-specific firmware, drivers, and utilities	42

Match case Limit results 1 per page

EBSU fails when flashing an Emulex 4 Gb HBA

Issue

EBSU cannot flash the Emulex 4 Gb Host Bus Adapter (HBA) to the latest

firmware and EFI version, if the current EFI Driver flashed to the Emulex 4 Gb

controller is version 5.02A1.

Servers

All Integrity

Workaround

Exit EBSU.

Unload all Emulex drivers using the EFI shell

unload

command.

Run EBSU again.

ESBU can lose mapping of drives connected to QLogic controllers

Issue

In some cases, EBSU may lose the mapping of disk drives attached to QLogic

controllers.

Servers

All Integrity

Workaround

Use

Maintain Firmware

to flash the QLogic controller to the latest firmware.

After reboot the system, EBSU detects and configures the disk drives attached

to the QLogic controller.

Express Setup fails when launched from EBSU

Issue

The OS installer fails when launched by EBSU if the DVD drive is attached to

a U320 controller.

Servers

All Integrity

Workaround

Exit EBSU.

Put the OS media in the DVD drive.

From the EFI Shell, issue the

reconnect -r

command followed by the

map -r

command.

Run the OS installer.

Fibre Channel

Error message during system boot

Issue

On a system with an Emulex LPe1205-HP 8 Gb Mezzanine card, during system

boot, a

VOLTAGE_DEGRADES_TO_NON_RECOVERABLE

message is posted in

the System Event Log (SEL). You can view this message with the

command

under the MP menu.

Servers

HP Integrity BL860c Server Blade and BL870c Server Blade

Workaround

This is only an alert message. The function and performance on the Mezzanine

card are not adversely affected. No actions are needed.

Target LUN and boot controller WWN not visible in a VC environment

Issue

When installing to storage attached to an Emulex LPe1105 mezzanine controller

(403621-B21) in a Virtual Connect (VC) environment through a Brocade switch,

the target LUN is not visible and the WWN for the boot controller is not visible

in the zone in the switch administrative tool.

Servers

HP Integrity BL860c Server Blade and BL870c Server Blade

Workaround

Write down and save the controller World-Wide Number (WWN) when

installing it into the system, or obtain it from the VC manager or EFI utility.

Then, manually enter the WWN into the desired zone on the switch when

configuring the zone. Scan for targets and continue with the usual installation

steps to boot from the controller. For more information, see the

HP StorageWorks

Troubleshooting Common Issues