HP Integrity Superdome SX2000 HP Integrity Servers with Microsoft Windows Serv - Page 23

Hard Disk Configuration, HP c-Class Blade System Infrastructure

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http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us& prodNameId=415600&prodTypeId=12169&prodSeriesId=415598&swLang=13&swEnvOID=1060 LUNs undetected by ACU Issue The ACU does not detect any LUNs attached to an AB379A or AB429A HBA that has been swapped or added using the Online Add/Replace function while the ACU was running. Servers Superdome SX2000, rx8640, rx7640, rx6600, rx3600 Workaround Stopping and restarting the ACU corrects this issue. The ACU then sees the LUNs attached to the AB379A or AB429A HBAs. HBA removal fails Issue Servers Workaround When attempting to remove the AB379A or AB429A HBA using the Online Replace functionality, a message appears: The device 'Qlogic Fibre Channel Adapter' cannot be stopped because a program is still accessing it. Superdome SX2000, rx8640, rx7640, rx6600, rx3600 1. Stop the QLogic Management Suite Java Agent in the Services window under Computer Management. 2. Stop the AB379A or AB429A using the Safely Remove Hardware function. HPSUM hangs on MSA 1500 boot Issue HP Smart Update Manager (HP-SUM) hangs when an MSA 1500 connected to QLogic boots. Servers All Integrity Workaround This is an MSA firmware problem. Remove the hard drive from Bay 1 before running HP-SUM. Hard Disk Configuration Disk configuration lost after reboot Issue When configuring a boot LUN in EBSU Express Install using a direct connect configuration to an MSA1000, the storage hard disk device configuration may be lost after rebooting the system. Servers All Integrity Workaround The Emulex FC EFI driver (minimum rev. 3.11a4) has a Device Discovery delay function. Go to Setup Utility > Configure Boot Parameters and change the Delay Device Discovery parameter to 30. HP c-Class Blade System Infrastructure Onboard Administrator displays wrong CPU Issue The Onboard Administrator displays wrong CPU information for the c-Class enclosure where the HP Integrity BL860c or BL870c Server Blade resides. It incorrectly reports that the CPU is Dual Core instead of Single Core. Servers HP Integrity BL860c and BL870c Server Blades Workaround There is no workaround for this problem. Troubleshooting Common Issues 23

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prodNameId=415600&prodTypeId=12169&prodSeriesId=415598&swLang=13&swEnvOID=1060
LUNs undetected by ACU
Issue
The ACU does not detect any LUNs attached to an AB379A or AB429A HBA
that has been swapped or added using the Online Add/Replace function while
the ACU was running.
Servers
Superdome SX2000, rx8640, rx7640, rx6600, rx3600
Workaround
Stopping and restarting the ACU corrects this issue. The ACU then sees the
LUNs attached to the AB379A or AB429A HBAs.
HBA removal fails
Issue
When attempting to remove the AB379A or AB429A HBA using the Online
Replace functionality, a message appears:
The device
‘
Qlogic Fibre Channel Adapter
’
cannot be
stopped because a program is still accessing it.
Servers
Superdome SX2000, rx8640, rx7640, rx6600, rx3600
Workaround
1.
Stop the QLogic Management Suite Java Agent in the Services window
under Computer Management.
2.
Stop the AB379A or AB429A using the Safely Remove Hardware function.
HPSUM hangs on MSA 1500 boot
Issue
HP Smart Update Manager (HP-SUM) hangs when an MSA 1500 connected to
QLogic boots.
Servers
All Integrity
Workaround
This is an MSA firmware problem. Remove the hard drive from Bay 1 before
running HP-SUM.
Hard Disk Configuration
Disk configuration lost after reboot
Issue
When configuring a boot LUN in EBSU Express Install using a direct connect
configuration to an MSA1000, the storage hard disk device configuration may
be lost after rebooting the system.
Servers
All Integrity
Workaround
The Emulex FC EFI driver (minimum rev. 3.11a4) has a Device Discovery delay
function. Go to
Setup Utility > Configure Boot Parameters
and change the
Delay Device Discovery
parameter to 30.
HP c-Class Blade System Infrastructure
Onboard Administrator displays wrong CPU
Issue
The Onboard Administrator displays wrong CPU information for the c-Class
enclosure where the HP Integrity BL860c or BL870c Server Blade resides. It
incorrectly reports that the CPU is Dual Core instead of Single Core.
Servers
HP Integrity BL860c and BL870c Server Blades
Workaround
There is no workaround for this problem.
Troubleshooting Common Issues
23