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HP Smart Update Manager, Installation

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HP Smart Update Manager hpsum_swdiscovery.exe Application Error Issue Version 3.4.3.0 of the hpsum_swdiscovery.exe tool can cause an Application Error that is reported in the Windows Event Log. Servers All Integrity Workaround 1. Navigate to the C:\CPQSYSTEM\cpxml folder. 2. Remove the cp009280.xml file. 3. Restart SMH. If any pop-up windows display that contain the sw_discovery.exe application name, follow these steps: 1. Navigate to the C:\Program Files\HPWBEM\Tools folder. 2. Replace the hpsum_swdiscovery.exe file with the same file in the Support Pack that you downloaded. Baseboard Management Controller IPMI device driver not displayed in HP-SUM Issue When using HP-SUM to upgrade to the CD 6.2 Support Pack on a server running Windows Server 2003 and with SSM 5.5 installed, the Baseboard Management Controller (BMC) IPMI device driver version is displayed as NONE and HP-SUM does not provide the option to upgrade. Servers All Integrity Workaround Either upgrade the entire Support Pack through VCA or upgrade the "HP Integrity Insight Management Agents for Windows Server 2003/2008 on Itanium-based systems " to the latest version; the BMC driver is upgraded automatically HPVM Patches required on virtual machine guests Issue Microsoft patches correct a compiler issue that can affect HPVM Windows virtual machine guests. These issues can manifest in various ways, including blue screens. Servers All Integrity Workaround Ensure that you install all Microsoft patches and Quick Fix Engineering updates (QFEs) that are available on the current HP Smart Update media. Installation Attempting installation from a second DVD drive results in system message Issue If you attempt to install a Smart component from the second DVD drive of a system that contains multiple DVD drives, you are prompted to insert a DVD into the first drive and the component is not installed. For example, consider a system that has two DVD drives, the first of which is the D:\ drive and the second is the E:\ drive. If you attempt to install a Smart component such as Virus Throttle from the E:\ drive, the system assumes it is running from D:\ and issues a message about the missing DVD. This problem also occurs if your system runs an iLO DVD drive as a second drive and if you use CD media. Servers All Integrity Workaround To avoid this issue, run the Smart components from first DVD drive. 24 Release 6.2 Overview

Section	Page
Release Notes	1
Table of Contents	3
About This Document	7
Typographic Conventions	7
HP Encourages Your Comments	7
1 Release 6.2 Overview	9
What’s New in Windows Solution 6.2?	9
System Configurations	10
Software Requirements	12
Web Browser	12
TCP/IP and SNMP	12
Utility Meter	12
Supported Components	12
Superdome (with sx2000 chipset)	12
rx8640	13
rx7640	14
rx6600	15
rx3600	16
rx2660	17
BL860c and BL870c Server Blade	18
Troubleshooting Common Issues	18
Array Configuration Utility (ACU)	18
Verifer.exe causes ACU inaccuracies	18
Array Diagnostic Utility (ADU)	18
Uninstall feature not functional	18
Clustering	18
Cluster nodes unable to see messages	18
Device Drivers	19
Missing driver affects Virtual Machines	19
Drivers missing from Microsoft media	19
Driver roll back causes crash	19
prlntss.sys installation issue	19
Extensible Firmware Interface (EFI) and EFI-based Setup Utility (EBSU)	20
I/O card firmware values display as unknown	20
QLogic HBA firmware and EFI driver revisions display incorrectly	20
EBSU displays incorrect firmware version	20
EBSU fails when flashing an Emulex 4 Gb HBA	21
ESBU can lose mapping of drives connected to QLogic controllers	21
Express Setup fails when launched from EBSU	21
Fibre Channel	21
Error message during system boot	21
Target LUN and boot controller WWN not visible in a VC environment	21
Inapplicable errors seen in kit update	22
Redundant entries seen in the Add/Remove Program	22
Emulex HBAs use different driver	22
MSA fails with Storport driver installed	22
LUNs undetected by ACU	23
HBA removal fails	23
HPSUM hangs on MSA 1500 boot	23
Hard Disk Configuration	23
Disk configuration lost after reboot	23
HP c-Class Blade System Infrastructure	23
Onboard Administrator displays wrong CPU	23
HP Smart Update Manager	24
hpsum_swdiscovery.exe Application Error	24
Baseboard Management Controller IPMI device driver not displayed in HP-SUM	24
HPVM	24
Patches required on virtual machine guests	24
Installation	24
Attempting installation from a second DVD drive results in system message	24
Installation from graphics console might require additional steps	25
Component time outs cause installation failure	25
Screen is blank at system startup	25
Maximum Payload Size parameter must be off	25
Use Esc+8 instead of F8 key on headless server	25
Custom Install option disables Remote Desktop	26
Management Agents	26
Error event after firmware update	26
Management Agents and WBEM Providers log the same event	26
New events in the System Event Log (SEL)	27
Installation over the same version or older version is unsupported	27
Different port number reported by NIC Agents and NCU	27
Network Interface Cards (NICs)	27
Warning message not a cause for concern	27
Power Management	28
PAL_HALT_LIGHT disables idle power state	28
PAL_HALT_LIGHT status not displayed in HP-SUM, VCRM, and SMS	28
PXE boot on Intel Dual Core Itanium systems	28
Patch required to enable PXE boot	28
SCSI	28
Ultra 320 firmware update fails	28
Event log entry caused by timeout condition	29
Smart Array	29
640x/530x generates errors in system event log	29
6402 as internal disk drive controller generates errors	29
StorageWorks 43xx enclosures might cause errors	29
Configuration utility might be inaccessible	29
Tools menu radio buttons inactive	30
640x/530x might not load during system boot	30
640x/530x do not rebuild the internal HDD	30
640x hot add not supported	31
6400 cannot be hot-replaced during error message display	31
Command causes machine check abort	31
System Management Homepage (SMH)	31
Software Information page in SMH is blank	31
Components flagged with red exclamation mark	32
SMH fails to open	32
Program terminates after error message	32
Version Control	32
Some HP Integrity servers marked as non-compliant by Microsoft System Management Server	32
Baseboard Management Controller IPMI device driver not displayed in VCA	33
VCRM unsupported components	33
VCRM fails to start	33
VCRM updates wrong support pack	33
Inaccurate VGA information displayed	34
Video	34
Video not displayed	34
vKVM and vMedia	34
Tool bar fails to redraw as expected	34
vMedia drive not immediately accessible	34
vKVM session stops updating	34
2 Installing Windows Server 2003	37
Preinstallation Tasks	37
Installation Tasks	37
Post-Installation Tasks	38
Tips and Tricks	38
3 Product Support	41
Technical Documentation	41
Technical Support	42
Get Windows-specific firmware, drivers, and utilities	42

Match case Limit results 1 per page

HP Smart Update Manager

hpsum_swdiscovery.exe Application Error

Issue

Version 3.4.3.0 of the

hpsum_swdiscovery.exe

tool can cause an Application

Error that is reported in the Windows Event Log.

Servers

All Integrity

Workaround

Navigate to the

C:\CPQSYSTEM\cpxml

folder.

Remove the

cp009280.xml

file.

Restart SMH.

If any pop-up windows display that contain the

sw_discovery.exe

application name, follow these steps:

Navigate to the

C:\Program Files\HPWBEM\Tools

folder.

Replace the

hpsum_swdiscovery.exe

file with the same file in the

Support Pack that you downloaded.

Baseboard Management Controller IPMI device driver not displayed in HP-SUM

Issue

When using HP-SUM to upgrade to the CD 6.2 Support Pack on a server running

Windows Server 2003 and with SSM 5.5 installed, the Baseboard Management

Controller (BMC) IPMI device driver version is displayed as

NONE

and HP-SUM

does not provide the option to upgrade.

Servers

All Integrity

Workaround

Either upgrade the entire Support Pack through VCA or upgrade the "HP

Integrity Insight Management Agents for Windows Server 2003/2008 on

Itanium-based systems " to the latest version; the BMC driver is upgraded

automatically

HPVM

Patches required on virtual machine guests

Issue

Microsoft patches correct a compiler issue that can affect HPVM Windows

virtual machine guests. These issues can manifest in various ways, including

blue screens.

Servers

All Integrity

Workaround

Ensure that you install all Microsoft patches and Quick Fix Engineering updates

(QFEs) that are available on the current HP Smart Update media.

Installation

Attempting installation from a second DVD drive results in system message

Issue

If you attempt to install a Smart component from the second DVD drive of a

system that contains multiple DVD drives, you are prompted to insert a DVD

into the first drive and the component is not installed. For example, consider a

system that has two DVD drives, the first of which is the

D:\

drive and the

second is the

E:\

drive. If you attempt to install a Smart component such as

Virus Throttle from the

E:\

drive, the system assumes it is running from

D:\

and issues a message about the missing DVD. This problem also occurs if your

system runs an iLO DVD drive as a second drive and if you use CD media.

Servers

All Integrity

Workaround

To avoid this issue, run the Smart components from first DVD drive.

Release 6.2 Overview