HP Integrity Superdome SX2000 HP Integrity Servers with Microsoft Windows Serv - Page 33

Servers Workaround inventory because the software component "HP MP Serial Driver" is being offered as an update. These models do not support this software component. This problem occurs because the hpmpser.sys file is on these systems when they are shipped from HP pre-installed with Windows Server 2003. Superdome, rx8640, rx7640, rx6600, rx3600, rx2660, HP Integrity BL860c Server Blade, HP Integrity BL870c Server Blade Remove the c:\windows\system32\drivers\hpmpser.sysfile on these systems. Baseboard Management Controller IPMI device driver not displayed in VCA Issue When using the Version Control Agent (VCA) to upgrade to the CD 6.2 Support Pack on a server running Windows Server 2003 and with SSM 5.5 installed, VCA does not provide the latest version of the Baseboard Management Controller (BMC) IPMI device driver as an option to upgrade, even if the VCA is configured to download the CD 6.2 Integrity Support Pack from VCRM. Servers All Integrity Workaround Either upgrade the entire Support Pack through VCA or upgrade the "HP Integrity Insight Management Agents for Windows Server 2003/2008 on Itanium-based systems " to the latest version; the BMC driver is upgraded automatically VCRM unsupported components Issue VCRM does not support the following components: • HP Integrity Gigabit NC370 Series driver for Windows Server 2003 on Itanium-based systems • Win/Linux 133MHz 10 GbE SR Fiber Adapter Driver • HP Integrity Gigabit Ethernet Dual-Port NIC Driver • OpenSSH Services for HP Systems Insight Manager • HP StorageWorks Fibre Channel Adapter Kit for the QLAxxxx STORPort Driver for Windows Server 2003 on Itanium-based systems • HP StorageWorks FC-HBA Configuration Utilities by QLogic for Windows Server 2003 Itanium-based systems. Servers All Integrity Workaround There is no workaround at this time. VCRM fails to start Issue Servers Workaround VCRM fails to start if SMH is uninstalled, the system rebooted, and then SMH is reinstalled. This problem occurs only when the system is rebooted between the SMH install and reinstall. All Integrity Reinstall VCRM after reinstalling SMH. VCRM updates wrong support pack Issue VCRM uploads the English Support Pack instead of the Japanese Support Pack when used on a Japanese operating system. Servers All Integrity Workaround Before uploading the Support Pack on a Japanese operating system, change the browser's language setting to enor en-us, upload the Japanese Support Pack, and then switch the browser's language setting back to Japanese. Troubleshooting Common Issues 33