HP LH4r HP Netserver LH 3/3r User Guide - Page 101

13 Service and Support System Design, Integration, and Support The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard provide an enhanced, industry-standard base. A network operating system, utilities, and application software have been added to create your complete system. The most effective source of system and software support is the organization that designed and configured your complete system. This can be a reseller, a consultant, or your company's information systems department. The organization that worked with you to define your application and configuration--including hardware or software not supplied by HP--knows your unique operating procedures and can provide local, personal, and uniquely responsive support. Your Authorized HP Reseller is backed by special HP resources; your company's information systems department is normally backed by a Response Center telephone support contract from HP. If you have designed and configured the system yourself, you are filling the role of reseller, consultant, or information systems department yourself--and you must work with the different hardware and software manufacturers to obtain assistance. Refer to each manufacturer's documentation for information on obtaining telephone support, repair service, World Wide Web, Internet FTP, or automated fax support. If you are performing system integration, we recommend that you subscribe to CompuServe, as described later in this appendix. For topics that require on-site visits or continuing contact, such as network design, performance tuning, and mainframe communication, paid consulting is available from value-added resellers, independent consultants, and HP's Professional Services Organization. Information and Support When You Need It Hewlett-Packard offers a complete set of support and information sources--each discussed in this appendix: • HP Navigator release history and status report 93