HP LH4r HP Netserver LH 3/3r User Guide - Page 122

Obtaining Warranty Service

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Chapter 15 Warranty and Software License require that the product be maintained by Customer personnel under direct HP or Reseller supervision. Obtaining Warranty Service To obtain warranty service, Customer must contact HP or Reseller. The customer must be prepared to provide the product model number and serial number and may be required to provide dated proof of purchase. Depending on the product, warranty repair or replacement may be provided, at HP or Reseller's sole discretion, at Customer's location or "On-site," by the Return-to-HP/Reseller process, or by use of the Customer Replacement Part process. Customer Replacement Part Customer replaceable parts, such as the keyboard, mouse, and selected other products, may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for part(s) to be returned to HP. Return to HP/Reseller If on-site warranty service is not applicable, the product must be returned to a service facility designated by HP or Reseller. Customer must enclose a copy of a document proving date of purchase. Customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP or Reseller for warranty service. HP or Reseller shall pay for return of products to Customer except for products returned to Customer in another country. On-site Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) and during normal business hours for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office.) Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Additional information is available in The HP Service and Support Travel and Office Directory, available from any HP Sales and Service Office. 114

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Chapter 15
Warranty and Software License
114
require that the product be maintained by Customer personnel under direct HP or
Reseller supervision.
Obtaining Warranty Service
To obtain warranty service, Customer must contact HP or Reseller. The customer
must be prepared to provide the product model number and serial number and
may be required to provide dated proof of purchase.
Depending on the product, warranty repair or replacement may be provided, at
HP or Reseller's sole discretion, at Customer's location or "On-site," by the
Return-to-HP/Reseller process, or by use of the Customer Replacement Part
process.
Customer Replacement Part
Customer replaceable parts, such as the keyboard, mouse, and selected other
products, may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty, and taxes; provide telephone assistance on
replacement of the component; and pay shipping charges, duty, and taxes for
part(s) to be returned to HP.
Return to HP/Reseller
If on-site warranty service is not applicable, the product must be returned to a
service facility designated by HP or Reseller. Customer must enclose a copy of a
document proving date of purchase. Customer shall prepay shipping charges (and
shall pay all duty and taxes) for products returned to HP or Reseller for warranty
service. HP or Reseller shall pay for return of products to Customer except for
products returned to Customer in another country.
On-site
Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) and during normal business hours for
HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office.)
Response time is second business day for Zones 4 and 5 (200 miles, 320 Km);
third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone
6. Additional information is available in The HP Service and Support Travel and
Office Directory, available from any HP Sales and Service Office.