HP LH4r HP Netserver LH 3/3r User Guide - Page 136
Servers are eligible for the NetServer Pre-Failure Warranty. HP TopTools
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Chapter 15 Warranty and Software License Q: Can NetServer hardware components be replaced prior to an actual failure? A: During the warranty period of the NetServer system processor unit, HP SCSI-based hard disk drives that are monitored by HP TopTools for Servers are eligible for the NetServer Pre-Failure Warranty. HP TopTools for Servers performs predictive disk failure analysis, and if a preestablished threshold is exceeded, the monitored component can be replaced prior to an actual failure. Q: If I have a hardware failure, how will my NetServer be restored? A: HP or your reseller will restore your NetServer to factory original hardware functionality. You are responsible for restoring any Network Operating System, applications, or data. Therefore, it is important that you back up your software and data, and keep them in a secure location in case you need to reconstruct lost or altered files, data, or programs. Q: What are my options if I want network or server application software support? A: Network or server application software support services are available to complement the NetServer Warranty. Examples of these services include: ◊ Per-incident bundled (5-pack or 10-pack) network support, ◊ Annual network support, and ◊ Annual network support and server application support. Additionally, these services can be customized to your business requirements (standard hours or 7x24 coverage) to provide a total hardware and software solution. These services are available from HP or an Authorized HP Reseller at additional charge. Q: What are my responsibilities during warranty? A: Your responsibilities, before service is provided under warranty, include the following: a. Have the NetServer system administrator available for consultation with HP or your reseller support representative; and b. Run HP-supplied configuration and diagnostics programs or follow the problem determination, problem analysis, and service request procedures that HP or your reseller support representative provides. c. In many cases, your problem can be resolved over the telephone or the problem can be further isolated so that the correct parts are identified if on-site service is necessary. 128