HP LH4r HP Netserver LH 3/3r User Guide - Page 135

reasonable efforts by HP and HP Authorized Service Providers.

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Chapter 15 Warranty and Software License ◊ Damage from repair or replacement of warranted parts by other than HP or an Authorized Service Provider; ◊ Damage to or loss of any programs, data, or removable storage media. Q: How will my NetServer be serviced during the warranty period? A: Depending on the component needing repair or replacement, HP or your reseller will select one of three options for servicing your NetServer. Service will be provided at your premises or "on-site," by the Return-toHP/Reseller process, or by the Customer Replacement Part process. Q: What is the Customer Replacement Part process? A: NetServer components, such as the keyboard, mouse, and selected other components, can be sent directly to you to replace at your convenience. HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for components to be returned to HP. Q: What is the response time for on-site warranty service? A: The standard response time for on-site warranty service is end of next business day. All response commitments are based on commercially reasonable efforts by HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No. All removed parts, in their entirety, become the property of HP. The replacement part then becomes your property. Q: What is the warranty on the replacement part? A: The replacement part assumes the remaining warranty of the part it replaces. Q: Are product upgrades, such as new drivers or BIOS, eligible for on-site warranty service? A: Product upgrades, such as new revisions of drivers or BIOS, are not eligible for on-site services under warranty. Self-help tools, described later in this document, are available for you to download drivers at the recommendation of HP or your reseller support representative. If you need professional services to assist you with upgrades, contact your reseller or HP. 127

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Chapter 15
Warranty and Software License
127
◊
Damage from repair or replacement of warranted parts by other than
HP or an Authorized Service Provider;
◊
Damage to or loss of any programs, data, or removable storage media.
Q:
How will my NetServer be serviced during the warranty period?
A:
Depending on the component needing repair or replacement, HP or your
reseller will select one of three options for servicing your NetServer.
Service will be provided at your premises or "on-site," by the Return-to-
HP/Reseller process, or by the Customer Replacement Part process.
Q:
What is the Customer Replacement Part process?
A:
NetServer components, such as the keyboard, mouse, and selected other
components, can be sent directly to you to replace at your convenience. HP
will prepay shipping charges, duty, and taxes; provide telephone
assistance on replacement of the component; and pay shipping charges,
duty, and taxes for components to be returned to HP.
Q:
What is the response time for on-site warranty service?
A:
The standard response time for on-site warranty service is end of next
business day. All response commitments are based on commercially
reasonable efforts by HP and HP Authorized Service Providers.
Q:
Can I keep the defective part that is being replaced?
A:
No. All removed parts, in their entirety, become the property of HP. The
replacement part then becomes your property.
Q:
What is the warranty on the replacement part?
A:
The replacement part assumes the remaining warranty of the part it
replaces.
Q:
Are product upgrades, such as new drivers or BIOS, eligible for on-site
warranty service?
A:
Product upgrades, such as new revisions of drivers or BIOS, are not
eligible for on-site services under warranty. Self-help tools, described later
in this document, are available for you to download drivers at the
recommendation of HP or your reseller support representative. If you need
professional services to assist you with upgrades, contact your reseller or
HP.