HP LH4r HP Netserver LH 3/3r User Guide - Page 124

NetServer Limited Warranty Coverage, Technical Support

Get HP LH4r - NetServer - 256 MB RAM PDF manuals and user guides View all HP LH4r manuals
Add to My Manuals
Save this manual to your list of manuals

Page 124 highlights

Chapter 15 Warranty and Software License NetServer Limited Warranty Coverage Warranty Coverage Periods Product NetServer L Series NetServer E Series Year 1 On-site1 On-site1 Year 2 On-site n/a Year 3 On-site n/a HP internal accessories (i.e. HP hard disk, HP memory) Purchased with NetServer L Series Purchased with NetServer E Series Purchased separately HP Surestore products HP External Accessories HP Storage System/6 HP Surestore products On-site1 On-site1 RHP2 Exchange3 On-site n/a Exchange3 On-site n/a Exchange3 On-site1 On-site On-site Exchange3 Exchange3 Exchange3 RHP = Return-to-HP/Reseller 1 For all instances of "On-site" coverage, HP may provide a Customer Replacement Part in lieu of on-site services. 2 NetServer Hardware Accessories, purchased separately after the initial server purchase, carry the longer of a one year Return-to-HP/Reseller warranty or the remaining warranty of the original NetServer in which it is installed. 3 If ordered and purchased with the L-Series or E-Series, HP Surestore products are eligible for on-site service during the server warranty period. Technical Support During the warranty period, telephone technical support is available to assist with setup, configuration, startup, and troubleshooting of your hardware product. Prior to calling HP or Reseller, please follow this checklist. This will allow HP or Reseller to assist you more quickly and efficiently. 1. Consult the documentation provided with your product to assure that your system features are properly configured. 116

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
Chapter 15
Warranty and Software License
116
NetServer Limited Warranty Coverage
Warranty Coverage Periods
Product
Year 1
Year 2
Year 3
NetServer L Series
On-site
1
On-site
On-site
NetServer E Series
On-site
1
n/a
n/a
HP internal accessories
(i.e. HP hard disk, HP memory)
Purchased with NetServer L
Series
Purchased with NetServer E
Series
Purchased separately
HP Surestore products
On-site
1
On-site
1
RHP
2
Exchange
3
On-site
n/a
Exchange
3
On-site
n/a
Exchange
3
HP External Accessories
HP Storage System/6
HP Surestore products
On-site
1
Exchange
3
On-site
Exchange
3
On-site
Exchange
3
RHP = Return-to-HP/Reseller
1
For all instances of "On-site" coverage, HP may provide a Customer
Replacement Part in lieu of on-site services.
2
NetServer Hardware Accessories, purchased separately after the initial server
purchase, carry the longer of a one year Return-to-HP/Reseller warranty or the
remaining warranty of the original NetServer in which it is installed.
3
If ordered and purchased with the L-Series or E-Series, HP Surestore products
are eligible for on-site service during the server warranty period.
Technical Support
During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1.
Consult the documentation provided with your product to assure that your
system features are properly configured.