HP LH4r HP Netserver LH 3/3r User Guide - Page 121

Customer Responsibilities

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Chapter 15 Warranty and Software License Customer Responsibilities Customer is responsible for the following: 1. Where applicable, before service is provided-- a. Having the NetServer's system administrator available for consultation with HP or Reseller; b. Running HP-supplied configuration and diagnostics programs or following the problem determination, problem analysis, and service request procedures that HP or Reseller provides; c. Securing all proprietary and confidential information; d. Securing all programs and data; e. Maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs; f. Informing HP or Reseller of changes in location of the NetServer; and g. Obtaining any necessary licenses or permits with regard to information provided to HP or Reseller; 2. Travel and labor charges for on-site repairs caused by third-party hardware or software; 3. Loss of, or damage to, an NetServer in transit when Customer is responsible for the transportation charges. For on-site service, Customer must provide the following: 1. Access to the product, 2. Adequate working space and facilities within a reasonable distance of the product, 3. Access to and use of all information and facilities determined necessary by HP or Reseller to service the product, and 4. Operating supplies and consumables such as Customer would use during normal operation. When service is being performed on-site, an authorized representative of Customer must be present at all times. Customer must state if the product is being used in an environment that poses a potential health hazard to repair personnel. HP or Reseller may refuse to provide on-site service if HP or Reseller determines, in its sole discretion, that such product is located in an environment which poses a potential health hazard to service personnel. HP or Reseller may 113

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Chapter 15
Warranty and Software License
113
Customer Responsibilities
Customer is responsible for the following:
1.
Where applicable, before service is provided--
a.
Having the NetServer's system administrator available for consultation
with HP or Reseller;
b.
Running HP-supplied configuration and diagnostics programs or
following the problem determination, problem analysis, and service
request procedures that HP or Reseller provides;
c.
Securing all proprietary and confidential information;
d.
Securing all programs and data;
e.
Maintaining a procedure external to the products for reconstruction of
lost or altered files, data, or programs;
f.
Informing HP or Reseller of changes in location of the NetServer; and
g.
Obtaining any necessary licenses or permits with regard to information
provided to HP or Reseller;
2.
Travel and labor charges for on-site repairs caused by third-party
hardware or software;
3.
Loss of, or damage to, an NetServer in transit when Customer is
responsible for the transportation charges.
For on-site service, Customer must provide the following:
1.
Access to the product,
2.
Adequate working space and facilities within a reasonable distance of the
product,
3.
Access to and use of all information and facilities determined necessary by
HP or Reseller to service the product, and
4.
Operating supplies and consumables such as Customer would use during
normal operation.
When service is being performed on-site, an authorized representative of
Customer must be present at all times. Customer must state if the product is
being used in an environment that poses a potential health hazard to repair
personnel. HP or Reseller may refuse to provide on-site service if HP or Reseller
determines, in its sole discretion, that such product is located in an environment
which poses a potential health hazard to service personnel. HP or Reseller may