HP LH4r HP Netserver LH 3/3r User Guide - Page 109

Chapter 13 Service and Support Prior to calling for support, record this information: • Product model name and number • Product serial number • Operating system type and revision level • Add-on boards or hardware installed • Third-party hardware or software • Applicable hardware driver revision levels • A list of system resources, both used and available. Use the configuration utility to obtain this list • Any system or diagnostic error messages. Run Diagnostic Assistant (from the HP Navigator CD-ROM, the Diagnostic Assistant diskette, or downloaded from the HP web site) and print a list of all errors reported Provide a detailed description of the problem(s) including: • Exact error message(s) • When and where the message occurs • What was the server doing at the time of the error • What is the frequency of the error • What was the last display on the monitor • What changes were made to the server recently (including hardware and/or software) For hardware repair or telephone support in the U.S. and Canada, contact either: • Participating Service Authorized HP Personal Computer Reseller or • HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to 8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM Mountain Time on Saturday 101