HP LH4r HP Netserver LXr Pro8 User Guide - Page 108

Obtaining HP Repair and Telephone Support

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Chapter 12 Service and Support Obtaining HP Repair and Telephone Support The "Warranty and Software License" chapter of this guide gives details of the hardware warranty--including which HP products are covered, travel limitations, charges for non-HP-caused service calls, etc. Please refer to the "Troubleshooting" chapter for the steps to follow before calling for service. Prior to calling for support, record this information: • product model name and number • product serial number • applicable error messages from system or diagnostics • applicable hardware driver revision levels • add-on boards or hardware installed • third-party hardware or software • operating system type and revision level NOTE Please note that sales and support for this Hewlett-Packard product may not be currently available in all countries listed below. U.S. and Canada For hardware repair or telephone support in the U.S. and Canada, contact either: • Participating Service Authorized HP Personal Computer Reseller or • HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to 8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM Mountain Time on Saturday 100

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Chapter 12
Service and Support
100
Obtaining HP Repair and Telephone Support
The "Warranty and Software License" chapter of this guide gives details of the
hardware warranty--including which HP products are covered, travel limitations,
charges for non-HP-caused service calls, etc.
Please refer to the "Troubleshooting" chapter for the steps to follow before calling
for service.
Prior to calling for support, record this information:
•
product model name and number
•
product serial number
•
applicable error messages from system or diagnostics
•
applicable hardware driver revision levels
•
add-on boards or hardware installed
•
third-party hardware or software
•
operating system type and revision level
NOTE
Please note that sales and support for this Hewlett-Packard
product may not be currently available in all countries listed
below.
U.S. and Canada
For hardware repair or telephone support in the U.S. and Canada, contact either:
•
Participating Service Authorized HP Personal Computer Reseller
or
•
HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to
8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM
Mountain Time on Saturday