HP LH4r HP Netserver LXr Pro8 User Guide - Page 119

Appendix B Warranty and Software License h. Obtaining any necessary licenses or permits with regard to information provided to HP or Reseller; 2. Travel and labor charges for on-site repairs caused by third-party hardware or software; 3. Loss of, or damage to, an HP NetServer in transit when Customer is responsible for the transportation charges. For on-site service, Customer must provide the following: 1. Access to the product, 2. Adequate working space and facilities within a reasonable distance of the product, 3. Access to and use of all information and facilities determined necessary by HP or Reseller to service the product, and 4. Operating supplies and consumables such as Customer would use during normal operation. When service is being performed on-site, an authorized representative of Customer must be present at all times. Customer must state if the product is being used in an environment that poses a potential health hazard to repair personnel. HP or Reseller may refuse to provide on-site service if HP or Reseller determines, in its sole discretion, that such product is located in an environment which poses a potential health hazard to service personnel. HP or Reseller may require that the product be maintained by Customer personnel under direct HP or Reseller supervision. Obtaining Warranty Service To obtain warranty service, Customer must contact HP or Reseller. The customer must be prepared to provide the product model number and serial number and may be required to provide dated proof of purchase. Depending on the product, warranty repair or replacement may be provided, at HP or Reseller's sole discretion, at Customer's location or "On-site", by the Return-to-HP/Reseller process, or by use of the Customer Replacement Part process. Customer Replacement Part Customer replaceable parts, such as the keyboard, mouse, and selected other products, may be serviced through expedited part shipment. In this event, HP will 111